Enjuku Racing - Page 5 - Zilvia.net Forums | Nissan 240SX (Silvia) and Z (Fairlady) Car Forum

msanchez · 07-03-2010, 12:38 PM

Am i the only one having a bad experience with Enjuku? It took almost two weeks for my parts to get to my house (from florida to california) which isnt a big deal. But i only received half the stuff i ordered. The deal went completely through ken via pms and email. I email him about the problem, no reply. So i call enjuku, leave a message, no call back.

Its been over a week since i received the first shipment with half of my parts and i have heard NOTHING back from ken or enjuku.

If my stuff is on backorder, fine. But atleast return my call or email.

s14_sr20_silvia · 07-03-2010, 01:11 PM

It is nearing the 4th of July.. that could have something to do with it.

The last order I got from Enjuku I sent probably 20 e-mails back and forth to Ken making sure I was getting exactly what I needed for the project I was working on and never had to wait more than a couple hours to get a reply.
Then when one of the parts I ordered was back ordered they just upgraded me to a Stance version of the same product (which was listed for $70 more) free of charge.

msanchez · 07-04-2010, 09:27 AM

Ya Ken was very quick to reply when I was in the ordering process, now that I've had a problem, there has been absolutely no reply.
This is getting a little ridiculous.
I'd like to be able to order the rest of my parts from enjuku, but this may have changed my mind.

s14_sr20_silvia · 07-04-2010, 01:09 PM

I read somewhere (I think on their 4th of July sale thread) that they'd be out until Tuesday July 6. I've ordered almost every part on my car from them and plan to until it's finished (or I run out of money lol).

The only problem I've ever had is when stuff is backordered and they don't tell you, but I'd say it's just easier to wait it out and ship it when it comes in than to track down everyone who ordered a backordered part to tell them about it.

TheGrim · 07-04-2010, 01:41 PM

im sure they will get around to it asap. they are all standup guys. mad busy all the time for sure though. it sucks but sometimes orders slip through the cracks. once taken notice of though, itll probably be quickly taken care of.

Csomme · 07-04-2010, 04:39 PM

Sometimes stuff happens taht are out of both partys hands. I know BG over there, and him and Ken always do the best they can to make sure everyone walks away happy.

Good luck with the situation man.

deuceforty · 07-04-2010, 05:38 PM

Quote:

Originally Posted by Csomme

Sometimes stuff happens taht are out of both partys hands. I know BG over there, and him and Ken always do the best they can to make sure everyone walks away happy.

Good luck with the situation man.

quit frontin like you know folks

Patrick Bowering · 07-04-2010, 07:04 PM

I have purchased probably 80% of my parts thorugh enjuku and I live in bc canada 6 hours north of vancouver. My parts are always shipped quickly and I have only ever had one small issue and it was fixed and shipped out quickly. I have always dealt with ken and his prices and service are great, iIm sure something has come up and I know they often leave at lunch time. All of the staff are helpfull and capable of clearing things up even if ken was who you originaly dealt with. +1 for enjuku and there service.

msanchez · 07-06-2010, 12:16 AM

Quote:

Originally Posted by Csomme

Sometimes stuff happens taht are out of both partys hands. I know BG over there, and him and Ken always do the best they can to make sure everyone walks away happy.

Good luck with the situation man.

thanks man,
I just sent ken another email.
i hope it gets worked out, i know enjuku has a great reputation, which is why i ordered from them in the first place. ill keep everyone updated.

msanchez · 07-08-2010, 02:04 PM

Ken emailed me back soon after my last post. He was apologetic and helpful. I guess my name was mixed up in the ordering process and it was next to impossible to get my contact info. Anyways, everything was cleared up and I am happy to order from them again.
Thanks enjuku.

Enjuku Racing · 07-09-2010, 09:38 AM

Mike - I am glad we were able to get you straighted out. Sorry for the hassle.

Thanks
Ken

yingiang · 07-30-2010, 12:29 AM

Bought a ISIS turbo manifold from them awhile back for my SR. Shipping/processing time is great and product was great.

speedgod^s13 · 10-14-2010, 03:23 PM

I'd like to write this review, to show my appreciation for the guys at enjuku.

Recently, they had a free shipping promotion, during the Labor day weekend. Of course being in Hawaii, I didn't think they were going to hook us up. Boy, was I wrong!!!

They offered free shipping, on anything that didn't have to go by freight, so I ordered a bunch of stuff. I just want to say thanks, for hooking us Hawaii/PR/AK guys up. So many companies overlook us, when they have sales. We are into cars, just as much as anyone else!! I hope other companies take heed, to what enjuku did. I'm not saying to include us in every sale, due to the fact that shipping items to us IS more expensive. But, I don't think once a year, is going to cause your company to go bankrupt, considering how much we would order. Thanks again enjuku, and I look forward to your next sale that includes us!!

nismo racer · 10-14-2010, 06:40 PM

enjuku is awesome! love them and go to them for anything i need for my car. the guy who takes my orders has a hot voice [; hahaha i <3 BG!

Jimbo_Moone · 11-09-2010, 02:08 PM

Just wanted to throw my support for Enjuku in here. I've ordered everything from driveshaft to overflow tank from these guys. Ordered my AEM wideband O2 sensor and gauge Friday, it was here on Monday. and i got the whole deal shipped to me for less than $200. I love these guys

onehundredoctane · 11-11-2010, 12:29 PM

I've bought my Isis SR20 intake manifold, 02 adapters/ plugs, Isis rear adjustable arms, and a few other odds and ends from Enjuku over the last year. Always easy to deal with, and never any hassle!!!

TheGrim · 12-23-2010, 07:03 PM

still buying tons of parts from them for my s14. service never fails and they always get things shipped asap.

dudermagee · 12-23-2010, 08:11 PM

bought my coils through them for the black friday sale.
GREAT pricing, quick shipping, have used them several times and plan on using them again.

yingiang · 12-28-2010, 08:24 PM

A+
Great with updates/price/shipping. Pretty much what you want in a business.

msanchez · 01-15-2011, 02:20 PM

More Praise
I recently emailed ken about finding a very specific vacuum fitting for thier isis manifold. NO ONE carries the size and threadpitch for it. I emailed ken about the problem i had encountered. The next email i received from him was a tracking number for the fitting, which he had already sent out.
Customer service is top notch. And Ken, if you're ever in sacramento, shoot me an email.. I owe you a beer.

Lazerface · 02-16-2011, 01:01 PM

yet another satisfied customer here. guys were really professional and shipped very fast. great communication too.

A+

Witness · 02-16-2011, 10:42 PM

Bought the Isis 3" Straight Tip for 256 shipped good deal glad i took advantage of their special, buying my supsension arm and links from you guys in the future thanks!

*Wake* · 02-17-2011, 02:10 AM

received my shuriken battery and Isis SS clutch line. Very satisfied, car fired right up after sitting for almost 2 years.

Looking forward to spending more money with ken.

WESamiss · 02-17-2011, 04:08 AM

I don't think in my 4 years of dealing with them that I have ever had a bad experience. I just ordered a bunch of custom stickers, a tie rod kit, and dust boots. Their cutter was down for a few days so, one of the guys up there threw in a bunch of free stickers from his personal collection.
Kevin, probably the best person to deal with there.

freeze2104 · 02-18-2011, 11:49 AM

just ordered coils and ken helped me pick out everything i needed, even while putting up with my stupid annoying noobie questions. Best place to go for parts imo.. I just wish they sold the works bell hubs and qr's!!!

vboy720 · 04-04-2011, 03:01 PM

Not the first time i ordered there, but was the first time on the phone. I just placed an order today for a short shifter, radiator, and electric fans today from Ken and Enjuku Racing. Ken was super cool and helpful in getting me the parts at an awesome, competitive price. Getting a hold of some of these other store's can be impossible(in...se p.w.r). For probably the fastest, most helpful, best deal, i will always call Enjuku Racing first going forward. wish you guys where in california so i can get my stuff faster! lol

Enjuku Racing · 04-04-2011, 03:05 PM

Quote:

Originally Posted by vboy720

Not the first time i ordered there, but was the first time on the phone. I just placed an order today for a short shifter, radiator, and electric fans today from Ken and Enjuku Racing. Ken was super cool and helpful in getting me the parts at an awesome, competitive price. Getting a hold of some of these other store's can be impossible(in...se p.w.r). For probably the fastest, most helpful, best deal, i will always call Enjuku Racing first going forward. wish you guys where in california so i can get my stuff faster! lol

Thanks a TON for the positive comments. Sometimes I wish we were in CA also, but then we would have to charge you CA guys like 10million% in sales tax.. ahahahah

thanks again
Ken

foxystyle · 04-14-2011, 01:15 PM

FASTEST SHIPPING EVER! took one day to ship. still waiting on other parts but im sure they are a couple days away, Ken knows how to take care of our fellow zilvians

hellaslows13 · 04-14-2011, 03:36 PM

I had a friend tell me that he got his parts from enjuku within a few days.. I ordered RUCAS 2 weeks ago which took about almost 2 weeks to arrive to my house... Took a little longer than expected but I didn't need them right away anyways.

unaffiliated240sx · 04-18-2011, 12:16 PM

I've ordered from enjuku alot lately and BG has taken care of me each and every time. I have nothing but praise for BG and the team at Enjuku. thanks again guys.

07-09-2010, 09:38 AM	#131
Enjuku Racing Zilvia.net Advertiser Join Date: Feb 2002 Location: Clermont, FL Age: 37 Posts: 3,045 Trader Rating: (29) Feedback Score: 29 reviews	Mike - I am glad we were able to get you straighted out. Sorry for the hassle. Thanks Ken __________________ Office: 352-241-8399 / 1-888-SR20DET (772-0338) YouTube.com/c/EnjukuRacingParts http://www.enjukuracing.com [email protected]

10-14-2010, 03:23 PM	#133
speedgod^s13 Post Whore! Join Date: Nov 2004 Location: Honolulu, Hawaii Age: 41 Posts: 3,159 Trader Rating: (27) Feedback Score: 27 reviews	enjukuracing.com I'd like to write this review, to show my appreciation for the guys at enjuku. Recently, they had a free shipping promotion, during the Labor day weekend. Of course being in Hawaii, I didn't think they were going to hook us up. Boy, was I wrong!!! They offered free shipping, on anything that didn't have to go by freight, so I ordered a bunch of stuff. I just want to say thanks, for hooking us Hawaii/PR/AK guys up. So many companies overlook us, when they have sales. We are into cars, just as much as anyone else!! I hope other companies take heed, to what enjuku did. I'm not saying to include us in every sale, due to the fact that shipping items to us IS more expensive. But, I don't think once a year, is going to cause your company to go bankrupt, considering how much we would order. Thanks again enjuku, and I look forward to your next sale that includes us!!

10-14-2010, 06:40 PM	#134
nismo racer Zilvia FREAK! Join Date: Feb 2008 Location: the 805! Posts: 1,057 Trader Rating: (17) Feedback Score: 17 reviews	enjuku is awesome! love them and go to them for anything i need for my car. the guy who takes my orders has a hot voice [; hahaha i <3 BG! __________________ PEGASUS

02-17-2011, 02:10 AM	#143
Wake Premium Member Join Date: Dec 2003 Location: Santa Cruz, ca Age: 38 Posts: 6,699 Trader Rating: (8) Feedback Score: 8 reviews	received my shuriken battery and Isis SS clutch line. Very satisfied, car fired right up after sitting for almost 2 years. Looking forward to spending more money with ken. __________________ S.P.P.S. Member #00 CoUpe LOve Member #00

02-17-2011, 04:08 AM	#144
WESamiss Leaky Injector Join Date: Aug 2008 Location: orlando Posts: 147 Trader Rating: (0) Feedback Score: 0 reviews	I don't think in my 4 years of dealing with them that I have ever had a bad experience. I just ordered a bunch of custom stickers, a tie rod kit, and dust boots. Their cutter was down for a few days so, one of the guys up there threw in a bunch of free stickers from his personal collection. Kevin, probably the best person to deal with there. __________________ -WES

07-03-2010, 12:38 PM	#121
msanchez Zilvia Junkie Join Date: Jan 2009 Location: Sacramento, California Posts: 324 Trader Rating: (3) Feedback Score: 3 reviews	Am i the only one having a bad experience with Enjuku? It took almost two weeks for my parts to get to my house (from florida to california) which isnt a big deal. But i only received half the stuff i ordered. The deal went completely through ken via pms and email. I email him about the problem, no reply. So i call enjuku, leave a message, no call back. Its been over a week since i received the first shipment with half of my parts and i have heard NOTHING back from ken or enjuku. If my stuff is on backorder, fine. But atleast return my call or email.

07-03-2010, 01:11 PM	#122
s14_sr20_silvia Leaky Injector Join Date: Sep 2009 Location: NC-->CA Posts: 140 Trader Rating: (1) Feedback Score: 1 reviews	It is nearing the 4th of July.. that could have something to do with it. The last order I got from Enjuku I sent probably 20 e-mails back and forth to Ken making sure I was getting exactly what I needed for the project I was working on and never had to wait more than a couple hours to get a reply. Then when one of the parts I ordered was back ordered they just upgraded me to a Stance version of the same product (which was listed for $70 more) free of charge.

07-04-2010, 09:27 AM	#123
msanchez Zilvia Junkie Join Date: Jan 2009 Location: Sacramento, California Posts: 324 Trader Rating: (3) Feedback Score: 3 reviews	Ya Ken was very quick to reply when I was in the ordering process, now that I've had a problem, there has been absolutely no reply. This is getting a little ridiculous. I'd like to be able to order the rest of my parts from enjuku, but this may have changed my mind.

07-04-2010, 01:09 PM	#124
s14_sr20_silvia Leaky Injector Join Date: Sep 2009 Location: NC-->CA Posts: 140 Trader Rating: (1) Feedback Score: 1 reviews	I read somewhere (I think on their 4th of July sale thread) that they'd be out until Tuesday July 6. I've ordered almost every part on my car from them and plan to until it's finished (or I run out of money lol). The only problem I've ever had is when stuff is backordered and they don't tell you, but I'd say it's just easier to wait it out and ship it when it comes in than to track down everyone who ordered a backordered part to tell them about it.

07-04-2010, 01:41 PM	#125
TheGrim Zilvia Junkie Join Date: Jun 2009 Location: Fort Hood Age: 34 Posts: 466 Trader Rating: (4) Feedback Score: 4 reviews	im sure they will get around to it asap. they are all standup guys. mad busy all the time for sure though. it sucks but sometimes orders slip through the cracks. once taken notice of though, itll probably be quickly taken care of.

07-04-2010, 04:39 PM	#126
Csomme Zilvia FREAK! Join Date: Feb 2009 Location: north carolinazzz Age: 30 Posts: 1,009 Trader Rating: (4) Feedback Score: 4 reviews	Sometimes stuff happens taht are out of both partys hands. I know BG over there, and him and Ken always do the best they can to make sure everyone walks away happy. Good luck with the situation man.

07-04-2010, 07:04 PM	#128
Patrick Bowering Leaky Injector Join Date: Apr 2009 Location: Edmonton, AB Age: 32 Posts: 145 Trader Rating: (2) Feedback Score: 2 reviews	I have purchased probably 80% of my parts thorugh enjuku and I live in bc canada 6 hours north of vancouver. My parts are always shipped quickly and I have only ever had one small issue and it was fixed and shipped out quickly. I have always dealt with ken and his prices and service are great, iIm sure something has come up and I know they often leave at lunch time. All of the staff are helpfull and capable of clearing things up even if ken was who you originaly dealt with. +1 for enjuku and there service.

07-08-2010, 02:04 PM	#130
msanchez Zilvia Junkie Join Date: Jan 2009 Location: Sacramento, California Posts: 324 Trader Rating: (3) Feedback Score: 3 reviews	Ken emailed me back soon after my last post. He was apologetic and helpful. I guess my name was mixed up in the ordering process and it was next to impossible to get my contact info. Anyways, everything was cleared up and I am happy to order from them again. Thanks enjuku.

07-30-2010, 12:29 AM	#132
yingiang Zilvia FREAK! Join Date: Mar 2007 Location: Dallas Age: 36 Posts: 1,306 Trader Rating: (17) Feedback Score: 17 reviews	Bought a ISIS turbo manifold from them awhile back for my SR. Shipping/processing time is great and product was great.

11-09-2010, 02:08 PM	#135
Jimbo_Moone Zilvia Member Join Date: Oct 2010 Location: terre haute, Indiana Posts: 169 Trader Rating: (4) Feedback Score: 4 reviews	Just wanted to throw my support for Enjuku in here. I've ordered everything from driveshaft to overflow tank from these guys. Ordered my AEM wideband O2 sensor and gauge Friday, it was here on Monday. and i got the whole deal shipped to me for less than $200. I love these guys

11-11-2010, 12:29 PM	#136
onehundredoctane Post Whore! Join Date: Oct 2006 Location: Greensborough, NC Posts: 2,783 Trader Rating: (3) Feedback Score: 3 reviews	I've bought my Isis SR20 intake manifold, 02 adapters/ plugs, Isis rear adjustable arms, and a few other odds and ends from Enjuku over the last year. Always easy to deal with, and never any hassle!!!

12-23-2010, 07:03 PM	#137
TheGrim Zilvia Junkie Join Date: Jun 2009 Location: Fort Hood Age: 34 Posts: 466 Trader Rating: (4) Feedback Score: 4 reviews	still buying tons of parts from them for my s14. service never fails and they always get things shipped asap.

12-28-2010, 08:24 PM	#139
yingiang Zilvia FREAK! Join Date: Mar 2007 Location: Dallas Age: 36 Posts: 1,306 Trader Rating: (17) Feedback Score: 17 reviews	A+ Great with updates/price/shipping. Pretty much what you want in a business.

01-15-2011, 02:20 PM	#140
msanchez Zilvia Junkie Join Date: Jan 2009 Location: Sacramento, California Posts: 324 Trader Rating: (3) Feedback Score: 3 reviews	More Praise I recently emailed ken about finding a very specific vacuum fitting for thier isis manifold. NO ONE carries the size and threadpitch for it. I emailed ken about the problem i had encountered. The next email i received from him was a tracking number for the fitting, which he had already sent out. Customer service is top notch. And Ken, if you're ever in sacramento, shoot me an email.. I owe you a beer.

02-16-2011, 01:01 PM	#141
Lazerface Join Date: Nov 2010 Location: Dallas, TX Age: 38 Posts: 2 Trader Rating: (0) Feedback Score: 0 reviews	yet another satisfied customer here. guys were really professional and shipped very fast. great communication too. A+

02-16-2011, 10:42 PM	#142
Witness Zilvia Addict Join Date: Jul 2008 Location: CA Age: 31 Posts: 637 Trader Rating: (8) Feedback Score: 8 reviews	Bought the Isis 3" Straight Tip for 256 shipped good deal glad i took advantage of their special, buying my supsension arm and links from you guys in the future thanks!

02-18-2011, 11:49 AM	#145
freeze2104 Join Date: Aug 2010 Location: twin cities Posts: 37 Trader Rating: (1) Feedback Score: 1 reviews	just ordered coils and ken helped me pick out everything i needed, even while putting up with my stupid annoying noobie questions. Best place to go for parts imo.. I just wish they sold the works bell hubs and qr's!!!

04-04-2011, 03:01 PM	#146
vboy720 Zilvia Member Join Date: Mar 2005 Location: NorCal Posts: 288 Trader Rating: (2) Feedback Score: 2 reviews	Not the first time i ordered there, but was the first time on the phone. I just placed an order today for a short shifter, radiator, and electric fans today from Ken and Enjuku Racing. Ken was super cool and helpful in getting me the parts at an awesome, competitive price. Getting a hold of some of these other store's can be impossible(in...se p.w.r). For probably the fastest, most helpful, best deal, i will always call Enjuku Racing first going forward. wish you guys where in california so i can get my stuff faster! lol

04-14-2011, 01:15 PM	#148
foxystyle Zilvia Member Join Date: Oct 2010 Location: 909 Posts: 283 Trader Rating: (0) Feedback Score: 0 reviews	FASTEST SHIPPING EVER! took one day to ship. still waiting on other parts but im sure they are a couple days away, Ken knows how to take care of our fellow zilvians

04-14-2011, 03:36 PM	#149
hellaslows13 Zilvia Addict Join Date: Oct 2008 Location: Bay Area, CA Age: 29 Posts: 914 Trader Rating: (28) Feedback Score: 28 reviews	I had a friend tell me that he got his parts from enjuku within a few days.. I ordered RUCAS 2 weeks ago which took about almost 2 weeks to arrive to my house... Took a little longer than expected but I didn't need them right away anyways. __________________ wavybert / zenki / build thread

04-18-2011, 12:16 PM	#150
unaffiliated240sx Zilvia Member Join Date: Mar 2007 Location: ok Age: 36 Posts: 234 Trader Rating: (2) Feedback Score: 2 reviews	I've ordered from enjuku alot lately and BG has taken care of me each and every time. I have nothing but praise for BG and the team at Enjuku. thanks again guys.

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