beems240sx

So I ordered my 16" pull back hydro with fittings on march 26th. It says when you order they will email you a tracking number. Week and a half later and I did not get it. So I logged back in on their website and it says "in process" I emailed them for the tracking number and got no response. I called twice in the past two days and just got voicemail. I left all my information and still no call back. Ideas on what to do? I was probably going to call my bank and see if they can get my money back

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