Help with getting the Better Business Bureau involved? - Zilvia.net Forums | Nissan 240SX (Silvia) and Z (Fairlady) Car Forum

younghatchowner · 04-01-2013, 02:25 PM

So long story short.
Called ChaserAero to place an order for a body kit. told them what i wanted
Told me $750-$800 shipped
My dad wanted me to get a nice hood so they said 1000 shipped with a hood.

I sent my payment over the phone via credit card and all was good
Again i sent $1000 payment to ChaserAero for a full widebody kit and Hood

I gave them part numbers and all.

It finally arrived a month later and no hood was found in the box. I called and MIKE said he was sorry and would send it out asap.

Called to check the status and he started giving me the run around about calling back cause something was up.

Called back and MIKE began acting like if i was asking for a free hood with a $1000 purchase or something.

I have never been so motherfucking upset in my entire life.

While listening to the menu I heard that the calls made to Chaseraero are recorded for quality purposes.
I requested from Dan to get the voice recordings of the conversation me and MIKE had the day I ordered my aero and he said to call back. Now i keep calling back and Mike keeps telling me Dan is not there.

If there is anyway someone can point me into the right direction of who to call and how to handle this situation that would be much appreciated.

208s14.5 · 04-01-2013, 02:34 PM

I would check out the review section of the forum of them, good look with getting this sorted out. http://zilvia.net/f/businesses/14650...o-bodykit.html

*!Zar!* · 04-01-2013, 02:40 PM

No receipt?

younghatchowner · 04-01-2013, 03:01 PM

It was over the phone so whatever the prices were to add u to 750 without a hood was just marked up on each part to add up to 1000 instead of sending me my hood.

2.5T_/<ouki · 04-01-2013, 03:17 PM

Quote:

Originally Posted by younghatchowner

It was over the phone so whatever the prices were to add u to 750 without a hood was just marked up on each part to add up to 1000 instead of sending me my hood.

No email confirmation of order after paying w/ CC via phone?

younghatchowner · 04-01-2013, 03:41 PM

MIKE never sent me anything.

younghatchowner · 04-01-2013, 03:42 PM

I had to call about 4 times to get a tracking number.
after being told my shipment was ready for pick up from the shipping company about 2-3-4 times over the course of a 5 days

younghatchowner · 04-01-2013, 03:43 PM

All I need is someone with power in the company to get the recorded conversations from the day I made my purchase to prove my case. But noone wants to hear it.

2.5T_/<ouki · 04-01-2013, 03:44 PM

Quote:

Originally Posted by younghatchowner

MIKE never sent me anything.

Hrmm...You may be SOL then. It seems as tho at this point, It's their word against yours. A bank statement doesnt really mean anything as it will only have the price, not the actual invoice of the items talked about/purchased.

Why not just get your money back? Return?

JonathanPrem · 04-01-2013, 03:47 PM

Quote:

Originally Posted by younghatchowner

All I need is someone with power in the company to get the recorded conversations from the day I made my purchase to prove my case. But noone wants to hear it.

That call is most likely deleted by now or they wont give it to you since it will screw them up even more.

younghatchowner · 04-01-2013, 04:12 PM

This is what someone posted about ChaserAero and im understanding now why he posted this.

Quote:

Originally Posted by g6civcx

Some tips for dealing with this seller:

* Use PayPal with a credit card as a funding source for added buyer protection.
* Be specific when asking for something. Use the part number from their Web site to make sure there is no confusion about what you want.
* Ask the seller to confirm your part availability on email so you have it in writing.
* Pick up the item in in person if at all possible.
* Bring your vehicle and test fit if possible.
* Inspect everything before you leave the store.
* If something doesn't feel right to you, make sure you get it 100% right to your satisfaction.

These are things you should do with every vendor, but particularly with this vendor. Good luck.

PeaceOnesxWai · 04-01-2013, 04:30 PM

Dealt with Chaser aero before.. terrible body kit company. Their stuff sucks ass, terrible fitment, warped, rough spots, bad customer service.. the list goes on.

And knowing how body kit companies work, they most likely not going to send that hood out after because theyre gonna loose out on $130-150 on shipping. They would make up a story and just refund you the hood money.

People always say eBay parts are cheap stuff.. but if you purchase off eBay or Amazon, there are customer satisfaction where it would benefit you in receiving the kit on time and guarantees that the product is as described. Another reason why you dont see Chasers stuff on eBay or Amazon is because their stuff sucks which would leave the seller with terrible ratings.

inopsey · 04-01-2013, 04:30 PM

contact the attorney general for the state that chaserareo operated in and file a complaint. i had a biz try to rip me off in Illinois contacted the attorney general and because it was automotive related it fell under the lemon law. everything worked out for me in the end.

jamg · 04-01-2013, 04:33 PM

i hate the fact that all these parts companies are run by car people, who know cars, but don't know how to properly operate a business... they see that dollar come in, and they dont care anymore..

younghatchowner · 04-01-2013, 04:36 PM

inopsey...thank you and if i cant get dan to resolve this issue ill definately try it out

dezzS13 · 04-01-2013, 10:16 PM

Was there a signature required when they dropped the package off?

OrangeVirus1 · 04-01-2013, 10:22 PM

Lol these people were just trying to get some sells on this forum like today/yesterday.

Drift_FX · 04-01-2013, 10:36 PM

Quote:

Originally Posted by OrangeVirus1

Lol these people were just trying to get some sells on this forum like today/yesterday.

i just posted this thread on their thread.... hopefully no one else will get screwed... good luck op, i had issues with a company called "baller bolts" there are some crap business people out there....

jorge1190 · 04-01-2013, 11:07 PM

All the locals around here go pick up from Chaser Aero and even then a lot of people don't want to do business anymore. They can't retain employees because they are constantly screwing people over and employees leave.

Do contact the BBB because getting anything from them without serious threat of legal action is going to be very difficult.

younghatchowner · 04-02-2013, 11:49 AM

My father, who gave me the card to cahrge the money to, is ready to proceed with whatever legal action needed.

younghatchowner · 04-02-2013, 11:50 AM

Quote:

Originally Posted by dezzS13

Was there a signature required when they dropped the package off?

yes..i signed

conrad_s13.5 · 04-02-2013, 02:12 PM

Quote:

Originally Posted by inopsey

contact the attorney general for the state that chaserareo operated in and file a complaint. i had a biz try to rip me off in Illinois contacted the attorney general and because it was automotive related it fell under the lemon law. everything worked out for me in the end.

^ this guys got it.

BBB wont do shit. They are just a company too, that reviews other companies and gives them a grade based on their 'opinion' and how much said company is willing to pay for a good review.

Hope it works out man.

OutlawLui · 04-02-2013, 02:27 PM

Take a flight trip.

-Buy gasoline
-Buy matches
-walk away from explosion like a boss

younghatchowner · 04-04-2013, 06:48 PM

Update: still waiting

240koukiSX · 04-04-2013, 07:07 PM

Send the shit back and get your money back

younghatchowner · 04-04-2013, 10:03 PM

its been more than 14 days..calling everyday...being told to wait...mike filling dans brain with lies that im asking about a free hood..its so pathetic this mike guy is a fucking dirtbag.

i called multiple times before my shipment arrived and double checked that everything including my hood was shipped and was told every time that it was all sent..

*brndck* · 04-04-2013, 11:19 PM

sooooo why not just dispute the charge with your credit card company?
basically what chaser has done amounts to fraud, so........

WheelWhore · 04-04-2013, 11:27 PM

Here's the owners address:

12210 kingswood ln Kingsville, md

Idk who Mike is, but Daniel is the registered owner. The tax info for them has long expired, so it appears to me they are running a unlicensed business? This is a quick search, so it my not be complete.

This is Dan.

All this is public info.

I cant find a facebook for him.

But here is his mothers:

https://www.facebook.com/nina.hawes

*fliprayzin240sx* · 04-05-2013, 07:48 AM

Quote:

Originally Posted by brndck

sooooo why not just dispute the charge with your credit card company?
basically what chaser has done amounts to fraud, so........

This.......

younghatchowner · 06-15-2013, 10:40 AM

Just want to make sure people know this. ChaserAero aka aerokits.com is the absolute sketchiest automotive based exterior parts seller that has ever formed into a business. EVER. May the worst luck and karma in life fall to those who work there. I hope a plane crashes into the warehouse where parts are NEVER SHIPPED.

04-01-2013, 02:25 PM	#1
younghatchowner Zilvia Junkie Join Date: Nov 2009 Location: Central Florida Age: 31 Posts: 448 Trader Rating: (1) Feedback Score: 1 reviews	Help with getting the Better Business Bureau involved? So long story short. Called ChaserAero to place an order for a body kit. told them what i wanted Told me $750-$800 shipped My dad wanted me to get a nice hood so they said 1000 shipped with a hood. I sent my payment over the phone via credit card and all was good Again i sent $1000 payment to ChaserAero for a full widebody kit and Hood I gave them part numbers and all. It finally arrived a month later and no hood was found in the box. I called and MIKE said he was sorry and would send it out asap. Called to check the status and he started giving me the run around about calling back cause something was up. Called back and MIKE began acting like if i was asking for a free hood with a $1000 purchase or something. I have never been so motherfucking upset in my entire life. While listening to the menu I heard that the calls made to Chaseraero are recorded for quality purposes. I requested from Dan to get the voice recordings of the conversation me and MIKE had the day I ordered my aero and he said to call back. Now i keep calling back and Mike keeps telling me Dan is not there. If there is anyway someone can point me into the right direction of who to call and how to handle this situation that would be much appreciated.

04-02-2013, 02:27 PM	#23
OutlawLui Zilvia FREAK! Join Date: Apr 2011 Location: Anaheim CA Age: 35 Posts: 1,491 Trader Rating: (19) Feedback Score: 19 reviews	Take a flight trip. -Buy gasoline -Buy matches -walk away from explosion like a boss __________________ .

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04-01-2013, 02:34 PM	#2
208s14.5 Zilvia Member Join Date: Dec 2011 Location: Boise, ID Posts: 195 Trader Rating: (2) Feedback Score: 2 reviews	I would check out the review section of the forum of them, good look with getting this sorted out. http://zilvia.net/f/businesses/14650...o-bodykit.html

04-01-2013, 02:40 PM	#3
!Zar! Premium Member Join Date: Nov 2004 Location: North Korea Posts: 14,576 Trader Rating: (27) Feedback Score: 27 reviews	No receipt?

04-01-2013, 03:01 PM	#4
younghatchowner Zilvia Junkie Join Date: Nov 2009 Location: Central Florida Age: 31 Posts: 448 Trader Rating: (1) Feedback Score: 1 reviews	It was over the phone so whatever the prices were to add u to 750 without a hood was just marked up on each part to add up to 1000 instead of sending me my hood.

04-01-2013, 03:41 PM	#6
younghatchowner Zilvia Junkie Join Date: Nov 2009 Location: Central Florida Age: 31 Posts: 448 Trader Rating: (1) Feedback Score: 1 reviews	MIKE never sent me anything.

04-01-2013, 03:42 PM	#7
younghatchowner Zilvia Junkie Join Date: Nov 2009 Location: Central Florida Age: 31 Posts: 448 Trader Rating: (1) Feedback Score: 1 reviews	I had to call about 4 times to get a tracking number. after being told my shipment was ready for pick up from the shipping company about 2-3-4 times over the course of a 5 days

04-01-2013, 03:43 PM	#8
younghatchowner Zilvia Junkie Join Date: Nov 2009 Location: Central Florida Age: 31 Posts: 448 Trader Rating: (1) Feedback Score: 1 reviews	All I need is someone with power in the company to get the recorded conversations from the day I made my purchase to prove my case. But noone wants to hear it.

04-01-2013, 04:30 PM	#12
PeaceOnesxWai Zilvia FREAK! Join Date: Mar 2010 Location: SoCal Age: 30 Posts: 1,220 Trader Rating: (34) Feedback Score: 34 reviews	Dealt with Chaser aero before.. terrible body kit company. Their stuff sucks ass, terrible fitment, warped, rough spots, bad customer service.. the list goes on. And knowing how body kit companies work, they most likely not going to send that hood out after because theyre gonna loose out on $130-150 on shipping. They would make up a story and just refund you the hood money. People always say eBay parts are cheap stuff.. but if you purchase off eBay or Amazon, there are customer satisfaction where it would benefit you in receiving the kit on time and guarantees that the product is as described. Another reason why you dont see Chasers stuff on eBay or Amazon is because their stuff sucks which would leave the seller with terrible ratings.

04-01-2013, 04:30 PM	#13
inopsey Nissanaholic! Join Date: Jul 2008 Location: canada Posts: 1,667 Trader Rating: (21) Feedback Score: 21 reviews	contact the attorney general for the state that chaserareo operated in and file a complaint. i had a biz try to rip me off in Illinois contacted the attorney general and because it was automotive related it fell under the lemon law. everything worked out for me in the end.

04-01-2013, 04:33 PM	#14
jamg Nissanaholic! Join Date: May 2009 Location: GA Posts: 2,106 Trader Rating: (7) Feedback Score: 7 reviews	i hate the fact that all these parts companies are run by car people, who know cars, but don't know how to properly operate a business... they see that dollar come in, and they dont care anymore..

04-01-2013, 04:36 PM	#15
younghatchowner Zilvia Junkie Join Date: Nov 2009 Location: Central Florida Age: 31 Posts: 448 Trader Rating: (1) Feedback Score: 1 reviews	inopsey...thank you and if i cant get dan to resolve this issue ill definately try it out

04-01-2013, 10:16 PM	#16
dezzS13 Zilvia Member Join Date: Apr 2009 Location: Anaheim, CA Age: 32 Posts: 271 Trader Rating: (5) Feedback Score: 5 reviews	Was there a signature required when they dropped the package off?

04-01-2013, 10:22 PM	#17
OrangeVirus1 BANNED Join Date: Jan 2013 Location: PyongYang DPRK-N. Korea, Province 2 Posts: 1,236 Trader Rating: (0) Feedback Score: 0 reviews	Lol these people were just trying to get some sells on this forum like today/yesterday.

04-01-2013, 11:07 PM	#19
jorge1190 Zilvia Junkie Join Date: Mar 2008 Location: Culpeper, Va Age: 30 Posts: 593 Trader Rating: (12) Feedback Score: 12 reviews	All the locals around here go pick up from Chaser Aero and even then a lot of people don't want to do business anymore. They can't retain employees because they are constantly screwing people over and employees leave. Do contact the BBB because getting anything from them without serious threat of legal action is going to be very difficult.

04-02-2013, 11:49 AM	#20
younghatchowner Zilvia Junkie Join Date: Nov 2009 Location: Central Florida Age: 31 Posts: 448 Trader Rating: (1) Feedback Score: 1 reviews	My father, who gave me the card to cahrge the money to, is ready to proceed with whatever legal action needed.

04-04-2013, 06:48 PM	#24
younghatchowner Zilvia Junkie Join Date: Nov 2009 Location: Central Florida Age: 31 Posts: 448 Trader Rating: (1) Feedback Score: 1 reviews	Update: still waiting

04-04-2013, 07:07 PM	#25
240koukiSX Zilvia Member Join Date: Jan 2013 Location: Flowery Branch Age: 32 Posts: 175 Trader Rating: (3) Feedback Score: 3 reviews	Send the shit back and get your money back

04-04-2013, 10:03 PM	#26
younghatchowner Zilvia Junkie Join Date: Nov 2009 Location: Central Florida Age: 31 Posts: 448 Trader Rating: (1) Feedback Score: 1 reviews	its been more than 14 days..calling everyday...being told to wait...mike filling dans brain with lies that im asking about a free hood..its so pathetic this mike guy is a fucking dirtbag. i called multiple times before my shipment arrived and double checked that everything including my hood was shipped and was told every time that it was all sent..

04-04-2013, 11:27 PM	#28
WheelWhore Zilvia Addict Join Date: Jan 2010 Location: NC Age: 35 Posts: 724 Trader Rating: (4) Feedback Score: 4 reviews	Here's the owners address: 12210 kingswood ln Kingsville, md Idk who Mike is, but Daniel is the registered owner. The tax info for them has long expired, so it appears to me they are running a unlicensed business? This is a quick search, so it my not be complete. This is Dan. All this is public info. I cant find a facebook for him. But here is his mothers: https://www.facebook.com/nina.hawes

06-15-2013, 10:40 AM	#30
younghatchowner Zilvia Junkie Join Date: Nov 2009 Location: Central Florida Age: 31 Posts: 448 Trader Rating: (1) Feedback Score: 1 reviews	Just want to make sure people know this. ChaserAero aka aerokits.com is the absolute sketchiest automotive based exterior parts seller that has ever formed into a business. EVER. May the worst luck and karma in life fall to those who work there. I hope a plane crashes into the warehouse where parts are NEVER SHIPPED.