heavy throttle update - Zilvia.net Forums | Nissan 240SX (Silvia) and Z (Fairlady) Car Forum

slivia-junkie · 06-06-2005, 04:03 PM

i ordered a intercooler from heavy throttle and they sent me two. that day i called and told them about it. at first they were cool about it but now they are harrasing me about shipping it back. i told them i would shipp it back as soon as i got my car finished and could get to the shipping company. i am now getting 2 calls a dayfrom them and jeff the owner is threating me that he will come to my house and pick it up but he says if he has to do that there will be problems. i am angry about the way he is treating me on the phone and his threats. up till now they have been a good company but if this is the way they react to there own screw up i will no longer be doing buisness with them.

atom · 06-06-2005, 04:07 PM

...so how long exactly have you had the extra I/C?

Dousan_PG · 06-06-2005, 04:17 PM

haha yeah how long has it been that you've had it? if its been awhile, of course they'd be bugging you. i would too.

Flybert · 06-06-2005, 04:22 PM

How hard is it to mail it back to them? Since it's already packaged, all you would have to do is put a label on it, drive down to the local UPS/Fedex and mail it back.

Dousan_PG · 06-06-2005, 04:24 PM

they can pick up at your home/work too. call them and set up a time. shit you can do it all online
stop posting negative posts about a awesome company and hit up the UPS/FEDEX website and do it online. print your labels too

even USPS picks up at home/work! no excuses!

A Spec Products · 06-06-2005, 04:24 PM

If they sent you an extra hose clamp or washer, I don't think he would contact you so frequently.

AFAIK, Heavy Throttle is a very good business with very good customer service, I just think that any business would be frustrated if they had an outstanding couple hundred bucks floating around. I'm sure he's not "hararassing" you, I think he's just concerned you're going to take the intercooler and run.

Take the bus to the shipping company

Ride a bike, have UPS swing by to pick it up, tie it to a pigeon or something.

Yoshi · 06-06-2005, 04:29 PM

So here's the good customer service question.

You got 2 ICs by mistake, shipping issues happen.
You need to return the extra, again no biggie, the question is:

Did Heavy Throttle offer to pay shipping?
whether that's reimbursement, or u shipping via COD, etc

If the answer is YES, then stop being a jackhole, give them their IC back.
If the answer is NO, I'd say that they should pay for the return shipping, as it was their shipping error in the first place that you bare no responsibility for.

HOWEVER, regardless of all of this, many mods have said many times that this is not a complain forum... there's a merchant review area for that.

Lastly, HT is a really reputable company, one of the first 240 enthusiast shops, some would say poineers of the SR swap. Literally, this is the first negative comment I've heard about HT in the 5 years I've been a 240 driver.

nismo2491 · 06-06-2005, 04:38 PM

HT is an awesome company. Like has been said, how long have you had the IC?? I mean thats a several hundred dollar part, if you've had it more than like a week I don't blame him one bit for bugging you like he is...
KEvin

Gjohnson7 · 06-06-2005, 04:52 PM

Haha..... I guess this took an unexpected turn for you. Doesn't look like your going to get any sympathy here, unless you've only had the IC for a day or so.

I say just ship it back and have them pay for shipping.

justinhustle · 06-06-2005, 05:04 PM

poor ht, atleast dude was honest n said he got 2

id say 90% of people wouldnt do that

Var · 06-06-2005, 05:30 PM

for realz. i would have kept it for sure. If it hasnt been over 2 months he shouldnt be harrassing you like that either. I hope you havent held on to it for too long

95civicEX · 06-06-2005, 05:53 PM

Quote:

Originally Posted by westboroughpimp

for realz. i would have kept it for sure. If it hasnt been over 2 months he shouldnt be harrassing you like that either. I hope you havent held on to it for too long

two months? it takes 5 minutes to schedule ups to come to your door, or 20 minutes to go down to a shipping location...2 months is a long time to be sitting on something worth several hundred.

KiDyNomiTe · 06-06-2005, 06:25 PM

You obviously have some time on your hand if you are sitting around on the computer badmouthing them. The way you talk, it sounds like you have had it for like a week or longer. So return it... Just not at your expense.

krustindumm · 06-06-2005, 08:44 PM

legally it is yours. It is good that you are doing the right thing and shiping it back.

They can't do shit if you don't send it back, but you can about them harassing you.

slivia-junkie · 06-06-2005, 09:28 PM

i was always planing to return it i just am swaping my engine out and dont have a way to get to the shipping company it has been a week or two. i wouldnt mind the reminders and was very grasious about them but to day there were 2 call with in literly 30 seconds of eachother. all understandable i have 700 dollars of equipment but the minnute he threatned me that was it. he would have never know if i had 2 if i didnt call him and tell him about it. and if he did catch it but i denyed it he would be s.o.l.

driftyour40 · 06-06-2005, 09:41 PM

have someone drive you to the ups store, and end the bullshit then because of the way you have been treated never use HT again. Or even better next time they call you tell them to mail you a shipping order and just drop off the box. Easy fix.

***S14DB*** · 06-06-2005, 09:48 PM

Ship it back you tool!

Zilvia is no a grievance fourm...

**mrmephistopheles** · 06-07-2005, 01:26 AM

no kidding.

'boo hoo, i'm getting hassled about having something i didn't pay for'

send it back, quit whining.

HT are a well established biz in the 240 community, don't dick them over.

06-06-2005, 04:03 PM	#1
slivia-junkie Leaky Injector Join Date: Jan 2005 Location: if you could tell me i would be most greatfull Posts: 87 Trader Rating: (0) Feedback Score: 0 reviews	heavy throttle update i ordered a intercooler from heavy throttle and they sent me two. that day i called and told them about it. at first they were cool about it but now they are harrasing me about shipping it back. i told them i would shipp it back as soon as i got my car finished and could get to the shipping company. i am now getting 2 calls a dayfrom them and jeff the owner is threating me that he will come to my house and pick it up but he says if he has to do that there will be problems. i am angry about the way he is treating me on the phone and his threats. up till now they have been a good company but if this is the way they react to there own screw up i will no longer be doing buisness with them.

06-06-2005, 04:17 PM	#3
Dousan_PG Post Whore! Join Date: May 2002 Location: Orange County, California Age: 42 Posts: 16,640 Trader Rating: (23) Rides Gallery: Dousan_PG Feedback Score: 23 reviews	haha yeah how long has it been that you've had it? if its been awhile, of course they'd be bugging you. i would too. __________________ Aaron Pink GodziRa www.geocities.com/pink_godzira

06-06-2005, 04:24 PM	#5
Dousan_PG Post Whore! Join Date: May 2002 Location: Orange County, California Age: 42 Posts: 16,640 Trader Rating: (23) Rides Gallery: Dousan_PG Feedback Score: 23 reviews	they can pick up at your home/work too. call them and set up a time. shit you can do it all online stop posting negative posts about a awesome company and hit up the UPS/FEDEX website and do it online. print your labels too even USPS picks up at home/work! no excuses! __________________ Aaron Pink GodziRa www.geocities.com/pink_godzira

06-06-2005, 04:24 PM	#6
A Spec Products Post Whore! Join Date: Mar 2005 Location: Socal! Off 60/605 Posts: 7,256 Trader Rating: (27) Feedback Score: 27 reviews	If they sent you an extra hose clamp or washer, I don't think he would contact you so frequently. AFAIK, Heavy Throttle is a very good business with very good customer service, I just think that any business would be frustrated if they had an outstanding couple hundred bucks floating around. I'm sure he's not "hararassing" you, I think he's just concerned you're going to take the intercooler and run. Take the bus to the shipping company Ride a bike, have UPS swing by to pick it up, tie it to a pigeon or something. __________________ A SPEC PRODUCTS CORP AME Wheels, Advan, ARC, Gram Lights, Nardi, Personal, Recaro, Works Bell, Work Wheels, Volk Racing, 5Zigen, & more! 626.618.1100 x 103 / aim: aspectuan Advertiser's Specials! Read / Give Feedback! Please Rate Us!

06-06-2005, 04:29 PM	#7
Yoshi Post Whore! Join Date: Jul 2001 Location: Washington Age: 44 Posts: 3,000 Trader Rating: (1) Rides Gallery: Yoshi Feedback Score: 1 reviews	So here's the good customer service question. You got 2 ICs by mistake, shipping issues happen. You need to return the extra, again no biggie, the question is: Did Heavy Throttle offer to pay shipping? whether that's reimbursement, or u shipping via COD, etc If the answer is YES, then stop being a jackhole, give them their IC back. If the answer is NO, I'd say that they should pay for the return shipping, as it was their shipping error in the first place that you bare no responsibility for. HOWEVER, regardless of all of this, many mods have said many times that this is not a complain forum... there's a merchant review area for that. Lastly, HT is a really reputable company, one of the first 240 enthusiast shops, some would say poineers of the SR swap. Literally, this is the first negative comment I've heard about HT in the 5 years I've been a 240 driver. __________________ www.360realms.com/S13-S15

06-06-2005, 04:07 PM	#2
atom Zilvia FREAK! Join Date: Jan 2003 Location: San Francisco Posts: 1,196 Trader Rating: (0) Feedback Score: 0 reviews	...so how long exactly have you had the extra I/C?

06-06-2005, 04:22 PM	#4
Flybert Post Whore! Join Date: Mar 2003 Location: none Posts: 3,862 Trader Rating: (7) Feedback Score: 7 reviews	How hard is it to mail it back to them? Since it's already packaged, all you would have to do is put a label on it, drive down to the local UPS/Fedex and mail it back.

06-06-2005, 04:38 PM	#8
nismo2491 Zilvia FREAK! Join Date: Feb 2004 Location: Southern MD Age: 37 Posts: 1,373 Trader Rating: (0) Feedback Score: 0 reviews	HT is an awesome company. Like has been said, how long have you had the IC?? I mean thats a several hundred dollar part, if you've had it more than like a week I don't blame him one bit for bugging you like he is... KEvin __________________ To quote the great Ron White: if life gives you lemons, make lemonade. and try to find somebody who's life gave them vodka, and have a party

06-06-2005, 04:52 PM	#9
Gjohnson7 Zilvia Addict Join Date: Mar 2004 Location: Broken Arrow, OK Age: 40 Posts: 980 Trader Rating: (7) Feedback Score: 7 reviews	Haha..... I guess this took an unexpected turn for you. Doesn't look like your going to get any sympathy here, unless you've only had the IC for a day or so. I say just ship it back and have them pay for shipping. __________________ LSX Kouki Project, swap completed in Dec 09

06-06-2005, 05:04 PM	#10
justinhustle Nissanaholic! Join Date: Mar 2003 Location: ohio Age: 41 Posts: 1,693 Trader Rating: (0) Rides Gallery: justinhustle Feedback Score: 0 reviews	poor ht, atleast dude was honest n said he got 2 id say 90% of people wouldnt do that

06-06-2005, 05:30 PM	#11
Var Post Whore! Join Date: Sep 2003 Location: Norcal Age: 39 Posts: 5,032 Trader Rating: (0) Rides Gallery: Var Feedback Score: 0 reviews	for realz. i would have kept it for sure. If it hasnt been over 2 months he shouldnt be harrassing you like that either. I hope you havent held on to it for too long __________________ Hi

06-06-2005, 06:25 PM	#13
KiDyNomiTe Post Whore! Join Date: Mar 2002 Location: Chicago Age: 35 Posts: 6,296 Trader Rating: (0) Rides Gallery: KiDyNomiTe Feedback Score: 0 reviews	You obviously have some time on your hand if you are sitting around on the computer badmouthing them. The way you talk, it sounds like you have had it for like a week or longer. So return it... Just not at your expense. __________________ PROCEED Grip Gambler

06-06-2005, 08:44 PM	#14
krustindumm Zilvia Junkie Join Date: Dec 2004 Location: Iowa Age: 36 Posts: 473 Trader Rating: (0) Feedback Score: 0 reviews	legally it is yours. It is good that you are doing the right thing and shiping it back. They can't do shit if you don't send it back, but you can about them harassing you. __________________ ASE Master Technician

06-06-2005, 09:28 PM	#15
slivia-junkie Leaky Injector Join Date: Jan 2005 Location: if you could tell me i would be most greatfull Posts: 87 Trader Rating: (0) Feedback Score: 0 reviews	i was always planing to return it i just am swaping my engine out and dont have a way to get to the shipping company it has been a week or two. i wouldnt mind the reminders and was very grasious about them but to day there were 2 call with in literly 30 seconds of eachother. all understandable i have 700 dollars of equipment but the minnute he threatned me that was it. he would have never know if i had 2 if i didnt call him and tell him about it. and if he did catch it but i denyed it he would be s.o.l.

06-06-2005, 09:41 PM	#16
driftyour40 Zilvia Addict Join Date: Jul 2003 Location: SoCal Age: 39 Posts: 644 Trader Rating: (1) Feedback Score: 1 reviews	have someone drive you to the ups store, and end the bullshit then because of the way you have been treated never use HT again. Or even better next time they call you tell them to mail you a shipping order and just drop off the box. Easy fix.

06-06-2005, 09:48 PM	#17
*S14DB* AFC #1 Join Date: Oct 2003 Location: 昨晩あなたのお母さんの家 Posts: 20,181 Trader Rating: (3) Feedback Score: 3 reviews	Ship it back you tool! Zilvia is no a grievance fourm...

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