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Businesses Review your dealings with commercial entities here. Remember: Fair and objective. Flaming, accusations, and complaints are not allowed. Zilvia is not a grievance forum. |
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07-24-2009, 12:29 AM | #91 |
Leaky Injector
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yea, first two times i was just like whatever its fixed, no biggie.
but damn three times in a row... i must have bad luck.
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don't ask me stupid questions plss. k thanks! |
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07-24-2009, 12:32 AM | #92 |
Post Whore!
Join Date: Sep 2005
Location: TUJUNGA
Age: 37
Posts: 2,869
Trader Rating: (23)
Feedback Score: 23 reviews
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really uncharacteristic
if u want i can personally call wayne on his personal phone an address this..pm me your info...
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Misty blu is coming 4 you! |
07-24-2009, 12:46 AM | #93 |
Leaky Injector
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thanks for the kind offer, but middle man usually don't work out too well. i just have to wait til the morning, call at work to sort it out, and hope i don't get charged overdraft or nothing.
it probably is uncharacteristic of them cuz they have great reviews. if other ppl wanna do business with them, that's great. but imo, i personally won't do business again since i seem to have bad luck with them.
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don't ask me stupid questions plss. k thanks! |
12-23-2009, 12:50 AM | #94 |
Zilvia Junkie
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this shop is the way to go...recently bought couple of stuff from them. i ordered it on friday and got my stuff on monday...Howard helped me out nd even gave me some free gifts and was very helpful...i would recommend this shop to anyone
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06-22-2010, 09:40 AM | #96 |
Zilvia Junkie
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The upper level staff who work emails and process orders are great people. Phase2 has decent prices but a lot of the parts can be found elsewhere for cheaper. The guy who answers the phone and works the front desk is a complete idiot. Everytime I call or walk in for will call he is effing clueless. At least three times I've bought from them that idiot makes p2m look bad. +1 for them, -1 for the idiot working the desk
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06-22-2010, 01:53 PM | #97 | |
Zilvia Addict
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Quote:
dont know who you are talking about but a few years back when i walked in numerous times it was either wayne or howard at the front desk. they are great i bought so much stuff from them, they started giving me free shipping. they can better their response time though but over all they are great. just wondering but where do you find a lot of parts cheaper elsewhere? ebay? |
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06-22-2010, 07:06 PM | #98 |
Zilvia Addict
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The past few times I walked in there recently, I was greeted and helped by helpful people with great prices, usually cheaper than most places I know, esp when you pay cash.
+1 for P2M. |
07-04-2010, 08:04 PM | #99 |
Join Date: Jan 2008
Location: Slagelse, Denmark, Europe
Age: 40
Posts: 14
Trader Rating: (0)
Feedback Score: 0 reviews
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Great place to buy your parts
Just bought.... clutch, oilpump, waterpump, ras, steering whell snap off, wideband and lots of other parts ) God and quick responds to email and fast shipping, all the way to Denmark |
08-06-2010, 02:41 AM | #101 |
Zilvia Junkie
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i just ordered the Origin s13.5 fenders, the original receipt is $359.55 then somehow they sent me another invoice which the total now changed to $475.71 WTF o.O
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Originally Posted by EDaciouSX You should fix your opor grammar. |
08-25-2011, 01:31 AM | #105 |
Leaky Injector
Join Date: Jul 2011
Location: Albany, OR
Age: 30
Posts: 141
Trader Rating: (9)
Feedback Score: 9 reviews
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So far I have been very pleased with Phase2. I emailed them in the middle of the night, just asking a couple questions and they responded first thing in the morning with exactly what I needed to know. They promptly set up a Sales Order and sent it to me, answering all my probably obvious, common and annoying questions along the way. They were very professional, helpful, and fast with their responses. I think I might have been able to source the parts a little cheaper, but I think the peace of mind and help of supporting a good, legit business, is definitely worth the extra money.
As soon as I receive the parts I will update this with the rest of my Review. Thanks
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-1990 240sx Operation New Dawn 9/10-9/11 |
08-31-2011, 10:13 PM | #106 |
Phase2Motortrend
Just wanted to give a big shoutout to WAYNE over at phase2, thanks for the parts. Great service, really fast email responses, and u can actually get a HOLD of these guys when you need to.
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09-07-2011, 01:10 PM | #107 |
Post Whore!
Join Date: Sep 2008
Location: It's dark, and hell is hot!
Posts: 9,413
Trader Rating: (23)
Feedback Score: 23 reviews
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Just placed an order for a few pricey items. I'll fill everyone in on the process once my items arrive. I've got a sore thoat and they took the time to answer my questions and check stock on a few items before I placed my order (Even though you could hardly hear me)...
So far they've been great! Last edited by tricky_ab; 09-07-2011 at 02:05 PM.. |
09-19-2011, 04:23 PM | #108 |
Post Whore!
Join Date: Sep 2008
Location: It's dark, and hell is hot!
Posts: 9,413
Trader Rating: (23)
Feedback Score: 23 reviews
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Well the parts that were in stock arrived today! It was a smooth transaction to say the least. I had tracking information the evening that the said it would ship and it arrived in great condition.
I've got 2 other large items that were out of stock at the time (which they mentioned) and had to be ordered from Japan. I'll update this once everything arrives. |
09-23-2011, 09:00 PM | #109 |
Nissanaholic!
Join Date: Jan 2011
Location: San Diego
Age: 32
Posts: 2,090
Trader Rating: (26)
Feedback Score: 26 reviews
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Phase 2 Motortrend-Best Customer Service of the decade
I'm aware there is a thread for reviews on them. But I believe this deserves a thread of it's own.
Wayne (Hope I spelled it right) is THE man. I've been buying parts from P2M for years now, I've gotten alot of help from the guys there but nothing beats my recent experience with them. Alright, the story goes as follows, I got a pretty good deal on a brand new, never installed Circuit Sports S13 SR20 Fuel Rail from a Zilvia user not too long ago. He said it was only opened up to be test fitted. Which after receiving the rail, I found to be true. It was too clean. Stupid clean. Well after installing the rail, I found a fuel leak coming from the rear of the rail (Pointed out by the arrow below). I double checked the seals on the fittings and O-rings on the injectors, those were not leaking. As I sat there stumped, I thought "Well maybe its coming from that hole for a bracket". This one below I told myself, No. There is no possible way there is fuel leaking from that. So I unplugged the injectors, removed the fuel rail just enough to turn it over, and had my wife turn the car over for 2 seconds to get fuel pressure pumping through the rail. And sure enough, fuel filled up that hole and came pouring out. I dried it up, and double checked because I couldn't believe it. Then I triple checked. And laughed a heartbroken laugh. You can't see and crack or hole in there. But a hole as big as the tip of a needle is enough to let 43psi of liquid spill out. At this point I was thinking "Shit, I bought this rail 'secondhand' so to speak, and granted I may have saved a little bit of money, I may have just thrown it all down the drain" I was worried that because I didn't buy it directly from P2M, that they wouldn't help me." So I called P2 and Wayne answered. I explained the problem thoroughly, I even told him I bought it from a Zilvia member, and he couldn't believe it was leaking from that hole. He said that out of the 600+ rails they have sold, this is the first time any issue has come up with them, let alone a crazy one of this nature! But Wayne honored the warranty on it and said he would have no problem shipping me a new rail after he received this one, and he would reimburse the shipping charge on my part. I was completely honored, and very pleased. Since I live only 1.5 hours away I decided to drive up there, because I couldn't wait the 1-2 day wait to get the new one. So I drove up there today, and Wayne and the entire staff are VERY helpful and friendly. He has the cutest red poodle Ive ever seen also. He got me the new rail, disassembled my old one, wrapped up all the hardware and even gave me a new set of Injector O-rings. The good service continued after I arrived home. I assembled the new rail, but when I went to put the old fittings on the end, well CS must of changed the thread pitch because they didn't fit. And I forgot to get the new fittings that came with the rail. It was 6:40ish when I called, I was going to leave a message but Wayne was still there and said he would put the fittings in the mail tonight for me, no problem at all. Thanks again, Wayne. You've been incredibly helpful and no matter what you and the shop got my full support. My hat goes off to P2M! BTW-I shoulda got motor mounts while I was up there today haha! Also, I'm gonna suggest to CS to stop changing shit that isn't broken. I.E-The thread pitch.
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IG/TikTok-ThatS14_Z06guy |
09-29-2011, 02:12 PM | #110 |
Zilvia Addict
Join Date: May 2010
Location: anaheim CA
Age: 38
Posts: 790
Trader Rating: (10)
Feedback Score: 10 reviews
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Another happy customer here. I'd say +1 but more like +5 would be appropriate. Bought my first motor from Wayne in 2002 and it was a tank - ran awesome. Been buying almost everything else from them ever since. Building a new shell now so I have a mile-long parts order open with them right now.
They are super busy for sure, but they work super hard for us all. I get emails from Wayne at 1AM sometimes. EDIT: This is my truck after visiting Phase2 last time Rocking a phase2 sticker too of course. I need a bigger one. |
10-03-2011, 02:59 PM | #111 |
Leaky Injector
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thump up to wayne @ p2m. unlike other vendors, he notified me certain parts not in stock and gave me exact eta. once parts are in, i sent the payment. he even gave me free shipping for the wait which was totally unnecessary but out of courtesy.
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10-12-2011, 11:50 AM | #112 |
Post Whore!
Join Date: Sep 2008
Location: It's dark, and hell is hot!
Posts: 9,413
Trader Rating: (23)
Feedback Score: 23 reviews
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I'd just like to jump in and say that another part of my order arrived today and I would like to thank Wayne for the great service. He kept me posted on my items and went the extra mile to get me pricing on a special order item.
Just one last back ordered part to go! |
11-29-2011, 03:04 PM | #113 |
Leaky Injector
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lets see... wayne has helped me empty my wallet on multiple occasions.
cp pistons... bc rods... arp hardware... disco potato... apexi headgasket... list goes on and on i dont even wanna think of how much money ive spent with the guy, but each time we talk for days about cars, the industry and just life in general when i go pick up the parts. he is a great guy that i will continue to do business with and highly recommend to EVERYONE |
01-16-2012, 07:54 AM | #114 |
Post Whore!
Join Date: Sep 2008
Location: It's dark, and hell is hot!
Posts: 9,413
Trader Rating: (23)
Feedback Score: 23 reviews
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Alright, well the last bit of my order arrived a few days ago and I can say that I'm VERY happy with the service that I've received. The last part was on back order for 4 months but they kept me up to date. They called me when it had arrived, and to let me know when I should expect it in the mail.
I'd buy from them again in the future for sure! I've spent about $2K with them and it's been a smooth transaction. |
01-17-2012, 11:22 AM | #115 |
Zilvia Addict
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I recently purchased a set of S13 spark well gaskets and a S13 VC gasket for my redtop and when I received the package it was a pair of VC gaskets, one for S14 SR and one for my Redtop, so I emailed Wayne who asked for pictures, which I sent and he said it was an error on their side and they shipped out a new set of spark well gaskets right away.
the sad part is that USPS said my address doesn't exsist haha so Alex called and he had to re-ship it with UPS, but at the time he sold me a pair of CS manifold to turbo gaskets as I told them I need some nissan ones. they told me about CS ones and that they were cheaper and on par with the quality and haven't had an issue yet with them. so +1 for customer service, and customer education, I for one will be buying from these gentlemen again. Thanks! |
01-30-2012, 08:30 PM | #116 |
Zilvia Member
Join Date: Jan 2008
Location: Eagle Rock, CA
Age: 38
Posts: 184
Trader Rating: (17)
Feedback Score: 17 reviews
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I strongly vouch for Phase 2. Great customer service and great prices! The only reason I would purchase an item from somewhere other than Phase 2 is because Phase 2 doesn’t sell it.
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04-22-2012, 08:27 AM | #119 | |
Post Whore!
Join Date: Sep 2008
Location: It's dark, and hell is hot!
Posts: 9,413
Trader Rating: (23)
Feedback Score: 23 reviews
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Quote:
I guess they don't want money? It's weird because they've been great for me so far. |
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