Received damaged wheels. What to do?

[Captain Falcon]

Not sure where else to post this so please move if this is the wrong section.
(I also posted this in the buyer feedback section but it's dead in there.)

It's still early and I don't want to name names or anything I'm just seeking advice before it's too late. I ordered a set of wheels, description claims excellent condition no bends, chips, cracks etc. Had a hiccup with who will cover PP fees but decided to bite the bullet just to be nice and get the ball rolling and communication has since been great.

So.. today, only a pair of wheels showed with duct tape and a cut out of the factory box to cover the face and back of the wheels. Nothing more. The lips are damaged, chipped but I'll let the photo speak. The second pair has not yet arrived due to being on a different truck with UPS so I'm waiting on them tomorrow. Due to the "packing" I'd be stupid to hold my breath.

https://fbcdn-sphotos-b-a.akamaihd.net/hphotos-ak-ash3/q74/s720x720/942607_612650182087772_1538815898_n.jpg

https://fbcdn-sphotos-b-a.akamaihd.net/hphotos-ak-prn1/934901_613315018687955_1469119700_n.jpg

https://fbcdn-sphotos-f-a.akamaihd.net/hphotos-ak-ash3/p206x206/1009924_613315442021246_1640176517_n.jpg

https://fbcdn-sphotos-g-a.akamaihd.net/hphotos-ak-prn1/934901_613315008687956_574035793_n.jpg

https://fbcdn-sphotos-c-a.akamaihd.net/hphotos-ak-ash3/1010425_612652758754181_1341078309_n.jpg

Does PayPal or UPS claims deal with partial compensation for damage? I've never received such a poorly packed product where it was damaged during shipping. I heard if a package was so poorly packed then they won't cover it but the wheels are still insured.

I'd like to keep the wheels but am definitely not happy paying for damaged wheels so I'm looking for compensation but don't know where to start. Help?

[coupesallday!]

That's so ghetto lol wtf man that sucks

[Dustxking]

Looks to me that is a curbing, wouldn't be anything from fedex/ups. The person who shipped them could have done a better job but he did it right like every online tire/wheel dealer.

This is how to ship a wheel properly.
http://www.1010tires.com/images%5Cwheel-tire-packaging.jpg

If you are paying for used goods paypal probably wont do anything for you unfortunately. Best thing for you to do is contact the seller/person you got everything from and show him what you found and ask if he could send you a small sum of cash to compensate.

[Captain Falcon]

Appreciate the advice, it definitely looked like curbing too but just wanted to mention in the photo where the cardboard is lifting up is exactly where the shown curb shot is from. The creases along the thin layer of cardboard is where all the damage is.

Also wanted to mention the seller is adamant about filing a claim and claims it is all shipping damage. Whether it is or isn't, I just want to know IF the seller refuses to compensate without a claim or receiving insurance what should I do? I don't believe it's too late to send these back since I haven't received the other pair but bleh.. it's gonna be ugly.

[Dustxking]

Oh, I am sorry I did not notice that part of the post. Could have dropped it during shipping? Still best option from here would be to contact the seller first and ask him truthfully if he curbed or dropped them and show him the picture. If they say no then continue down the road to fedex/ups.

[Miguelone]

Off topic but what are those tyres? Tread pattern looks pretty funky.

[WristWork]

How hard would it be to put the wheels in a box?
Atleast the damage doesn't look too bad

[Captain Falcon]

Miguelone, they're Nitto Invo's from what I recall.

Eardize, yeah.. I've bought many sets of wheels and have never received them like this. I know Dustxking is right about how wheels are shipped but come on.. It's 1 thin layer of cardboard and tape protecting TE37's....

[WristWork]

It looks as if the cardboard got torn and then the wheel got dropped on asphalt
Delivery guy probably rolled it off the truck lol

[Captain Falcon]

Definitely would not doubt that haha I just hope I get fair compensation by the end of all this. I'll be driving around with everyone thinking I curbed these things :/

[ixfxi]

the seller is a fucking idiot... he could have done a better job protecting the wheel, but then again he's a fucking idiot for installing nitto tires on volk wheels.

push him to get some refund for his fuckup, ie: discount the sale
otherwise, push paypal or your credit company to compensate for his mistake

teksnikally, you can send this shit straight back and get a full refund because its not what you agreed for. its not considered damaged goods and you deserve some compensation.

[ILoveJDM]

i used to work for fedex ground and that is exactly how you are supposed to ship wheels that HAVE tires mounted to them already (except its usually sarap wrapped too). you dudes saying throw them in a box, do you even know how hard it is to find a box with the dimensions with the tire included/how expensive it gets? not only that but a 50lb wheel/tire is going to demolish the box, ive seen it many times, that is why cardboard/straps are used.

[omgRWDgoodness!]

Threaten the seller with a FAAALCOOON..PUNCH!!! if he does not refund you somehow.

[whiterps13]

That is not curb rash from being installed on a car. Real curb rash has more of a uniform pattern, not two separate nicks with different angles like that.

That's damage from shipping.

[bc.]

Threaten the seller with a FAAALCOOON..PUNCH!!! if he does not refund you somehow.
haha...ha!

[blueshark123]

ups fedex or whoever will not compensate a dollar no matter if its insured i have had to argue with them a ton of times to not see a dime from them. get them repaired thats all u can do

[acslater9]

That's so ghetto lol wtf man that sucks

Lmao, Yeah that is ghetto.

I think the funniest part about how he shipped it was the tape.

I would ask for a refund, But that's just me.

[KiLLeR2001]

UPS fucked up one of my wheels during shipping. Fuck those guys.

[DRFTSAINT]

Check your tracking number against their website and see how it was signed for (unless you physically signed for it). It will show if the driver marked the package as damaged and if he listed it at left at door, or it will show if he signed your name as to protect himself from being responsible for the damage. If you signed for it and didn't request for it to be submitted as damaged then you are screwed as far as the courrier being responsible, when you sign you are saying you checked the item for damages. If he released it without marking it as damaged, then you may have a case for compensation.

[hobbs]

i used to work for fedex ground and that is exactly how you are supposed to ship wheels that HAVE tires mounted to them already (except its usually sarap wrapped too). you dudes saying throw them in a box, do you even know how hard it is to find a box with the dimensions with the tire included/how expensive it gets? not only that but a 50lb wheel/tire is going to demolish the box, ive seen it many times, that is why cardboard/straps are used.

FedEx sells a 24"x24"x24" double walled box, I've shipped three sets of wheels in these boxes with carpet padding between each face of the wheels. The boxes are only 7 bucks each, not all that expensive. I mean considering the cost for the seller to replace a damaged TE in shipping, you would think they would take a bit more care with packing.

http://i834.photobucket.com/albums/zz265/eskhobbs/20130309_145634_zps5948fc32.jpg
http://i834.photobucket.com/albums/zz265/eskhobbs/20130309_145650_zps6558b71e.jpg
http://i834.photobucket.com/albums/zz265/eskhobbs/20130309_145926_zps702131d5.jpg
http://i834.photobucket.com/albums/zz265/eskhobbs/20130309_150207_zps828c7fa3.jpg

[Matej]

FedEx sells a 24"x24"x24" double walled box, I've shipped three sets of wheels in these boxes with carpet padding between each face of the wheels.
When selling a set of 18" wheels with tires a few months ago, I spent hours meticulously packing them in those exact boxes, only to discover that I could not fit the box in the trunk or through the door opening of any of the cars I had at my disposal. :)

I ended up wrapping the wheels in bubble wrap and putting putting cardboard over the back and the face.

[g35gabby]

FedEx sells a 24"x24"x24" double walled box, I've shipped three sets of wheels in these boxes with carpet padding between each face of the wheels. The boxes are only 7 bucks each, not all that expensive. I mean considering the cost for the seller to replace a damaged TE in shipping, you would think they would take a bit more care with packing.


Lowes and HD sell a 24x24x24 box for about a $1.50 (usually for people moving). office depot sell them for about $4. It is the only way I ship wheels..... stock or aftermarket.

That said, a 24x24x24 won't fit a wheel & tire combo. shipping used tires is usually a big waste IMO, but not my money....

[HPKMotorsports3]

Threaten the seller with a FAAALCOOON..PUNCH!!! if he does not refund you somehow.


LMAO. msg lenght for trolling :mephfawk:

[hobbs]

When selling a set of 18" wheels with tires a few months ago, I spent hours meticulously packing them in those exact boxes, only to discover that I could not fit the box in the trunk or through the door opening of any of the cars I had at my disposal. :)


I had the same issue, even took out the passengers seat and still no go, a buddy with a pickup got a free dinner.


That said, a 24x24x24 won't fit a wheel & tire combo. shipping used tires is usually a big waste IMO, but not my money....

I had to take all the air out for the tires to fit, at 205.00 a tire(at cost) 285/30/18s arnt cheap by any means.

[tricky_ab]

Duct tape?!

http://25.media.tumblr.com/6eadfec79dd9fe336d1e063b4cf94313/tumblr_mfn665rYfg1rqt353o1_500.gif

Seriously, You pay a premium for the rims, and that's how he decides to ship it to you!? He couldn't take the time to package them properly?! It's not like it's that difficult.

White TE eh? From this forum?

[FaLKoN240]

Probably that TE37 guy.

He's the only one that recently sold any TE37s. LOL

[Captain Falcon]

Threaten the seller with a FAAALCOOON..PUNCH!!! if he does not refund you somehow.

Made my day a tiny bit better lol

..thanks to everyone who commented. I knew I wasn't the only one who thought WTF the second I saw the wheels. Like I said, I understand that's technically the proper way to ship wheels/tires together but box or no box it should have had more protection right? I've had 2 sets of 18" wheels shipped to me in boxes over the past few months that arrived perfect. One of those sets being TC105N's in more aggressive sizing than these. Yet these showed up like a prison birthday cake.

"Takes a lot of throwing around to rip through that cardboard and duck tape." is what I got from the seller..

I told the driver to take note that they're damaged, he whipped out his scanner and did something real quick and said "noted" so.. I don't even know what he really did.

The other pair literally just showed up.. I really don't want to deal with UPS claims after hearing so many crappy stories so they may be going back if I can still return them. Yes, they're white TE's but out of respect to the seller I won't go into any more details to where they're from even if it may be obvious lol

[DJ-of-E]

This is how to ship a wheel properly.
http://www.1010tires.com/images%5Cwheel-tire-packaging.jpg.

Zerolift shipped my wheels much better than this standard where the cardboard are a little oversized and the straps are made out of thin sheet metal. I was so scared to open the straps, however, as they literally whip when opened :rofl:

[PeaceOnesxWai]

Duct tape?!

Seriously, You pay a premium for the rims, and that's how he decides to ship it to you!? He couldn't take the time to package them properly?! It's not like it's that difficult.

White TE eh? From this forum?


Seriously.. thats pretty dumb and seller should pay for it.


Or maybe he dinged it taking this picture... Who would lay TEs on its face out on concrete???

http://i306.photobucket.com/albums/nn257/KILLERSKITTLE/TE37%20For%20Sale/IMG_3532.jpg

[Captain Falcon]

So.. the other pair came in.

https://fbcdn-sphotos-h-a.akamaihd.net/hphotos-ak-ash4/1044007_613202452032545_1478682493_n.jpg

The seller said "I'm not going to pay out of my pocket for something that is not my fault." and still wants to file a claim through UPS. Doesn't PayPal do a pretty good job when a buyer gets fucked by shipping and or seller? or should I not bother and send this shit back due to knowing there's a 98% chance I won't see anything from UPS and definitely won't see shit from the seller. By the way, I paid with my credit card through PayPal but I know I can't file a dispute with my CC when PayPal is involved..

Called up my local wheel repair shop, bringing them in tomorrow for an estimate. I know they do good work but without seeing it and estimating over the phone I was told $150-200 per wheel.

[VYKTR]

Sounds to me like you should have bought new wheels instead. If you are worried so much about the condition you got them in it seems like used wheels are not for you.

[WristWork]

If they where described in perfect condition I would file a Paypal dispute if he is not willing to work things out with you.

lol at laying white TE's on their face on the street

[Captain Falcon]

Sounds to me like you should have bought new wheels instead. If you are worried so much about the condition you got them in it seems like used wheels are not for you.

Hrm..I didn't get what was described and am unhappy so that means I should always buy new to avoid this? So you're cool with buying falsely advertised or poorly packed products and just deal with it cause it's not brand new? That's cool dude, I envy you.

[Broadfield]

If they where described in perfect condition I would file a Paypal dispute if he is not willing to work things out with you.



Yeah, but a lot of people's idea of perfect condition is not the same as mine for example. To me, perfect condition means I better not be able to tell the difference between a brand spanking new wheel and perfect condition used wheel. This is the very reason why I NEVER buy used stuff. I'm too damn picky and know that most other people do not share my same obsession for product perfection.

[ReLiC]

Sounds to me like you should have bought new wheels instead. If you are worried so much about the condition you got them in it seems like used wheels are not for you.

Couldn't have said it better.

[Captain Falcon]

Trust me, I've let a lot of things go when buying used parts AND wheels. A few transactions on here too actually. I'm not here to argue what is perfect and my expectations were definitely not new whatsoever. Can you guys honestly tell me my expectations were too high based on this ad and description???

http://zilvia.net/f/wheels-tires/519710-white-volk-te37-5x114-3-18x9-5-12-18x10-5-15-a.html

[BossHogg]

pretty sure there is a carpet square underneath the face of the wheel.....notice the edges.....4 corners and fine carpet weave through the spokes..........

[EsChassisLove]

Seriously you're bitching about a scuff? A tiny, hard to see scuff that once you put on your car, you will forget about and people will no notice.

I understand your frustration with the packaging.


But they are used wheels. You are gonna chip them more than this if you actually daily your car.

[Captain Falcon]

Seriously you're bitching about a scuff? A tiny, hard to see scuff that once you put on your car, you will forget about and people will no notice.

I understand your frustration with the packaging.


But they are used wheels. You are gonna chip them more than this if you actually daily your car.

It's down to the aluminum and it's all around 3 wheels and 1 wheel is a light rash that I could live with. So it's not a single scuff that I'm bitching about. All 4 wheels basically look curbed in random spots around the entire lip of EACH wheel.

I've daily driven on LE37T's for a year without a single rash or curb but I understand what risks come with that and have no problem with it. I'm not here to argue with anyone I was simply asking about claims processing and what options I have in my situation, not to be questioned why I wasn't happy with a product that I paid for and why I can't live with it and why I should have just bought new.

You pay for a product (used or new) because you're okay with what was advertised to you. When it's not as advertised and will cost you extra money to repair/fix to what was advertised, it's wrong to be unhappy??

[EsChassisLove]

Ohhhh my bad. Only saw 2 wheels with a scuff on each.

[xZxCORE]

Seriously.. thats pretty dumb and seller should pay for it.


Or maybe he dinged it taking this picture... Who would lay TEs on its face out on concrete???

http://i306.photobucket.com/albums/nn257/KILLERSKITTLE/TE37%20For%20Sale/IMG_3532.jpg

Thats definitely on a floor mat or something. Not flat on the concrete...

[Captain Falcon]

Ohhhh my bad. Only saw 2 wheels with a scuff on each.

No worries, I'm clearly on one today cause..

1. The seller accused me of damaging the wheels and said I'm just trying to get money out of it.

2. When people question how you spend your money and your judgment on something you strongly feel like you were wronged in.

I was trying to find a reasonable solution that would work for both the seller and I, up till this point. Now I will be going through a PayPal dispute as soon as I get a quote on repair. Thanks to everyone who offered advice.

[!Zar!]

Hrm..I didn't get what was described and am unhappy so that means I should always buy new to avoid this? So you're cool with buying falsely advertised or poorly packed products and just deal with it cause it's not brand new? That's cool dude, I envy you.

Did you see and receive pictures of the wheels before you purchased them?

Did you pay a premium price for used wheels?

[tricky_ab]

Did you see and receive pictures of the wheels before you purchased them?

Did you pay a premium price for used wheels?

I'd imagine that he based the purchase on these pictures and description... (http://zilvia.net/f/wheels-tires/519710-white-volk-te37-5x114-3-18x9-5-12-18x10-5-15-a.html)

[!Zar!]

Going off of that ad, I would be pissed after receiving them.

But in reality, wheels should never be shipped with tires.

Rims only, boxed up.

Now, if a claim is to be filed with UPS, lets hope insurance is valued at how much you really paid for the wheels...

[1slicktwo4oh]

File a claim...ad clearly states NO damage, nicks or scrapes, the pics of tge wheels on the ad shows the rims w/no flaws. And for the price and description you should expect nothing less..

[Captain Falcon]

Thanks tricky_ab for linking and yes I indeed based it off of that specific ad as well as verbal and text communication. Not to mention extra photos were exchanged all prior to sending payment.

I understand tires can be iffy but I have never had issues in the past and they were included and offered in shipment so I did not refuse nor the thought of "please remove the tires so you can do a better job packing" ever crossed my mind. Who knows if the wheels themselves would have been shipped the same way without tires. I was told it was insured up to the agreed amount but I was only TOLD this so I'm awaiting my repair estimate and then it's off to PayPal.

Also, thank you !Zar! for being reasonable in your questions and asking before judgment. Mighty fine bread you got there by the way.

[Dustxking]

After seeing those pictures i would say seller is being honest. I would take it up with the shipping company.

[1slicktwo4oh]

Anyone notice that the square carpet under the rims. In the pic it doesn't cover the full face...it could have been damaged from leaning/lsying the rims down to tske the pics..

[rawgarage]

quit the bitching....

[Captain Falcon]

Can the next person DOPEPICS buys a product from throw it down a flight of stairs before he gets it? I'd love to see him not bitch about what he ends up with.

[Captain Falcon]

I would like to say the seller has been good to work with up until earlier this evening. I was avoiding using his name or directly linking to the thread at first just so we can reasonably reach a solution. I told him I'm uncomfortable with UPS claims because I can't afford to sit around and wait for what could be weeks for this to get somewhere and risk being stuck with these wheels.

So I asked if he had other suggestions, I never said I'm refusing to go with UPS claims. I even told him I know UPS fucked up and some of the damage is very apparent from shipping. There is no doubt however, that the packaging was very questionable and played a role in the damage and I do know that UPS will throw out a claim due to insufficient packaging material or questionable packaging which leads me back to why I was uncomfortable and would risk ending up stuck with no compensation.

The seller then said and I quote "if you had the money to throw around for xxxx wheels you can wait or you managed your money wrong" and how I could have damaged the wheels myself and am just looking for money. This is when I sent a solid paragraph of cursing and basically telling him to fuck off.. and here we are, with people telling me to quit bitching who clearly have no idea what's going on. I just don't understand how anyone could buy wheels in those described conditions and be perfectly content with what I ended up with. Apparently, I'm one of few who would not be cool with it.

[new2sr20]

I was in a similar situation last year when I sold a set of 20" enkei GTC01's to a buyer on ebay. I listed the wheel in perfect condition. The only marks the wheels had were on the BACK of the wheel from tire mounting and sadly the guy acted like I ripped him off and claimed the wheels were damaged. I refused to pay anything because tire mounting marks are common, and on the back of the wheel. Ebay sided with him and he dropped the case when he realized that Paypal would not refund him until he shipped the wheels back at his cost. He pretty much tried to keep the wheels and get his money back.

[new2sr20]

However, your case is different. Sad that the seller is a complete idiot.

[Flybert]

By the way, I paid with my credit card through PayPal but I know I can't file a dispute with my CC when PayPal is involved.

Yes, you will. Your credit card company will hold Paypal responsible who will in turn hold the seller responsible who will in turn have to take responsibility for it or get UPS to take responsibility for it.

Paypal won't solve this problem for you. There is a reason why the default payment method on paypal is through a direct debit of your bank account and not a credit card.

[PeaceOnesxWai]

Can I ASK what HOLY CAR is this going onto??


If your putting them on some mismatch s13 strawberry face..... log off, your drunk

[PeaceOnesxWai]

Yes, you will. Your credit card company will hold Paypal responsible who will in turn hold the seller responsible who will in turn have to take responsibility for it or get UPS to take responsibility for it.

Paypal won't solve this problem for you. There is a reason why the default payment method on paypal is through a direct debit of your bank account and not a credit card.


Its paypal, and its 3gs... Im pretty sure that since this thread was made, the seller has emptied his paypal and bank account.

Your not seeing sh!t back.

[Captain Falcon]

I was in a similar situation last year when I sold a set of 20" enkei GTC01's to a buyer on ebay. I listed the wheel in perfect condition. The only marks the wheels had were on the BACK of the wheel from tire mounting and sadly the guy acted like I ripped him off and claimed the wheels were damaged. I refused to pay anything because tire mounting marks are common, and on the back of the wheel. Ebay sided with him and he dropped the case when he realized that Paypal would not refund him until he shipped the wheels back at his cost. He pretty much tried to keep the wheels and get his money back.

Sucks to hear, must've been a frustrating experience. I'm understandable, there's marks all over the back of these wheels but I could care less as long as it's structurally sound. Which is why I got so annoyed that people think my expectations were too high, not once did I bitch about the back.

I have American Express and I recall an issue with filing a dispute when PayPal was used. I'll try again, also the amount is still pending but I haven't pursued a case because I'm not sure what to put for compensation yet.. I'm not gonna throw out a ridiculous number and demand it, I'm going to get a legitimate quote.

[BossHogg]

yea after looking at for sale thread, then your current pics. I blame it on terrible packaging and somewhat on the shipping service. I would place blame more so on the shipper because that is just plain retarded on the packing job. If someone is buying a high dollar item I like to treat shit like it's still my own. Just for plain respect of the item and purchaser. One piece of cardboard and few strips of duct tape? Seriously? You know the shit is going to get tossed and jumbled around during shipping. You would be a fool to think otherwise. Always pack it for the worst case scenario. I guess that's just me though......

I would have mummified those things in tape if that was method of shipping lol.

Sucks man but maybe just try to get some fresh touch up paint on the rough spots and they wont stick out so bad?

[Flybert]

I have American Express and I recall an issue with filing a dispute when PayPal was used. I'll try again, also the amount is still pending but I haven't pursued a case because I'm not sure what to put for compensation yet.. I'm not gonna throw out a ridiculous number and demand it, I'm going to get a legitimate quote.

Amex is the best for filing disputes. They will get your money back for sure.

[Captain Falcon]

Can I ASK what HOLY CAR is this going onto??


If your putting them on some mismatch s13 strawberry face..... log off, your drunk

https://fbcdn-sphotos-d-a.akamaihd.net/hphotos-ak-prn1/1013958_613323192020471_1394863813_n.jpg

I don't post my cars much mainly cause of all the people that just have to say something but here you go.. It's going on the s14 (it's nowhere near complete and just finished emissions/safety in this photo.) The s13 is my drift vehicle. Sorry for the crappy quality.

BossHogg, wish I bought these off you lol

Flybert, appreciate the advice I actually used to work for Amex. Disputes are well handled but I swear there's some agreement issue that prevents Amex from meddling but I will update when I get an estimate.

[Miguelone]

If PayPal side with you what will happen regardless of if he has PayPal balance or not is PayPal will put his account in the negative that amount and if he doesnt put it back into the clear within xx time they'll chase him for the balance

[Broadfield]

I wish I could of seen the for sale ad before I posted.... because those basically look perfect to me in the ad. I don't think you could really ask for a set of used wheels in better condition. Hopefully you get reimbursed some from UPS. Luckily you have great pictures from the for sale ad. You just need to make sure that the thread is not deleted or the pictures are removed because the wheels have sold. UPS will use that thread to determine what they are going to do. The bad news is that UPS will most likely say they were not properly packaged and that they cannot be held liable... which makes sense. So then it will be on Te37 to be a standup guy and either take them back or refund you an agreed amount of loot.

[Captain Falcon]

Broadfield, no sweat. You didn't make the ignorant statement that I should just buy new. I took a screen shot of the ad and saved every single photo. If it does become deleted then that would be quite suspicious..

I do feel for the guy cause shipping ultimately caused the damage but it's just a mess and I'm just irritated after some comments were made. I'll just see how things go, I don't have the time or patience to fill out forms and deal with a company that is doing its' absolute best to not pay up.

[tricky_ab]

"You managed your money wrong" and "I could have damaged the wheels myself and am just looking for money" would get my blood boiling. This is just plain stupid. He should have done a proper packing job with the rims, and there wouldn't be a thread putting him on blast about it. The shipper needs to step up so that you both can find some kind of closure. He clearly didn't package the rims properly, and now this is the outcome. Throwing wild accusations just makes the situation worse.

UPS (and shippers in general) are terrible with handling your goods. It's open season if there's a "fragile" sticker on it too...

And OP, are you prepared to wait 2-4 weeks while UPS claims department looks into your issue. The problem is that they have to check with your local hub (Sort manager, and driver) to see what condition the package was in when it arrived, and if is was sufficiently packaged.

Once they hear "duct tape and card board" they're going to shift all blame to the shipper (the seller).

I'd keep a close eye on the dates that you can still file a claim on PP if you go that route, but I'd contact your issuing CC company first. There's a reason why PP HATES dealing with CC companies. It's because their fraud/claims department actually does due diligence with the various situations that arise.

[fliprayzin240sx]

Fuck it, if he's not willing to work with you since he didnt pack it sufficiently then you dont have much of a choice at this point. Go attempt to claim it thru UPS AND PAYPAL, then go ahead and make a negative review of the seller for being a douche. If I was in that situation when I used to slang used wheels, I tossed the guy $200 back for the damages since USPS suck donkey balls when it comes to claims.

Also, IIRC he's the one who's supposed to file the claim, not you, since he shipped it, put insurance on it and has the receipt. Somebody correct me if I'm wrong...

[ixfxi]

what the fuck


seriously, two grown men are acting like children over small scuffs on some wheels.

now, let me save you the hassle of what will happen with the dispute... and what SHOULD happen.

1) Paypal payment was sent, money was withdrawn. Seller has the cash in hand. You can dispute, make his life miserable by fucking his paypal account. He probably wont care but still, why start all this bullshit? For what purpose?

2) On your end, I completely understand your concern. You paid bucks for clean wheels, you should be entitled to CLEAN wheels. Not clean wheels with some rash. Exactly what was in the photos. This fucking IDIOT of a seller (who also has made plenty of stupid comments on the forum over the years)... protected these super fancy forged wheels WITH A FUCKING PIECE OF CARDBOARD. Now, he didnt have to use full-on boxes... that kinda excessive. However, ONE piece of cardboard apparently is not a suitable method to protect the wheels. Think about it, even if the cardboard was not damaged... at the very least, the cardboard would scuff/dullen the paint finish. Its a fucking IGNORANT way to ship wheels of that price/caliber.

3) Its the sellers responsibility to TAKE BACK his damaged goods and go after the shipping company for damages. If and when he can recoup from UPS, thats on him. In the meantime, he needs to give your back your money and you need to continue your pursuit for a new set of wheels. OPTION #2 would be to settle, where he would give you some money back and discount your purchase for your misfortune. Afterall, you did nothing wrong. You paid - thats all you needed to do.

When I sell shit, I clean my parts, take accurate photos and pack them to the "T" - this is how I protect my neck and make sure my customers are taken care of. If there is something wrong, send it back.


All I can tell you is that the whole CLAIMS process is a headache. Dont be an asshole and start all this drama for nothing. Simply call paypal and say that you want to return the goods back to him. Or, have a MAN TO MAN with the seller and see if he's willing to bend. If he's not, tell him the wheels are going back and to shove these (4) pieces of forged aluminum with shitty tires up his ass.

Morons.

[ruthlessef-9]

send them back

[PeaceOnesxWai]

Dont send them back, you will not see that money unless seller actually agrees in the paypal dispute. If you just open a case and send right away, hes gonna keep your money and wheels. All he has to say was he received a empty box and then your shit out of 3K.

Also, UPS wont cover sh!t if you didnt insure it.

Your best and only choice is to dispute with your CC. Ive dealt enough online transactions to know

[Lukasss]

Shoulda done it like this.
http://farm8.staticflickr.com/7431/9162402314_fdc0c56325_b.jpg

[racepar1]

The wheels were not properly packaged. I don't care what ex-UPS guy tells you different, GET FUCKING BOXES!!! Really the damage looks very minor, except for the first pic. A lot of it could be poilshed out, except for the first pic. I wouldn't bother getting them repaired, you're going to curb them at some point anyways. The entire wheel would have to be stripped and re-painted/powdercoated. The bottom line is that if you want perfect, BUY NEW WHEELS. You bought used wheels and they're in used condition. If the seller isn't willing to compensate you then I would just forget it. Paypal will almost certainly not give you a small portion of your money back to repair the damage. They'll give you all your money back and tell you to ship the wheels back to the seller.

[Captain Falcon]

ixfxi, thanks for the insight minus the insults lol

Anyway..

I have no fucking idea where the topic of expecting perfect wheels came from. Go through all of my posts, never once did I say that. It's simple, I didn't get wheels as advertised See Ad HERE (http://zilvia.net/f/wheels-tires/519710-white-volk-te37-5x114-3-18x9-5-12-18x10-5-15-a.html) it was clear it was damaged from poor packaging. I made this thread for suggestions on what to do NEXT in this process of receiving damaged wheels. Needless to say, it escalated and anyone that thought I expected perfect or the condition that arrived was expected based on that ad clearly didn't read shit.

I've gotten enough advice from helpful understanding people on here so thanks to those who gave advice. Also to those who demonstrated how serious they take shipping/selling items, thank you too cause I'll know who I can buy from in the future. This thread can be locked or die off now.

[slideways2004]

Holy crap! I'm never buying wheels again. haha

[headup240]

I just sold my te37s today and I put multiple layers of cardboard on each side. I also Saran wrapped the shit out of them along with plenty of tape and I'm STILL nervous that they will get damaged. The duct tape job is horrible. How could he sleep at night...

http://img.photobucket.com/albums/v666/StuartMace/image_zps1ee70888.jpg

[WristWork]

^ Thats how its done

[ixfxi]

Dont send them back, you will not see that money unless seller actually agrees in the paypal dispute. If you just open a case and send right away, hes gonna keep your money and wheels. All he has to say was he received a empty box and then your shit out of 3K. Also, UPS wont cover sh!t if you didnt insure it. Your best and only choice is to dispute with your CC. Ive dealt enough online transactions to know

You are WRONG. When product differs in any way from description (ie: its been scratched or damaged, etc) - then you the buyer, are entitled to return your product and the seller MUST take them back. You're an idiot to say that you can ship an empty box, because the weight of the box is documented in the shipping papers. What, are they really going to believe you shipped the wheels back if the box was 0lbs? Or are you going to fill the box with bricks? I mean come on, seriously... use your head dude. As for recouping from UPS/Fedex, very tough. The only way they pay up is if its an absolute fuckup on their behalf - or if you take them to small claims court. Thats it. It has nothing to do with insured values, the fedex claims rep told me "thats not insured value, thats DECLARED value" - basically, go pound sand.

Bottom line, you can notify paypal that you will send them back but why deal with them, when you can deal with your credit card directly. They will advise that you send them back and they will temporarily credit your account until the smoke clears. Once the parts are sent back and signed for, you will now have your money back. No questions asked.


Shoulda done it like this.
http://farm8.staticflickr.com/7431/9162402314_fdc0c56325_b.jpg

^ Absolutely right.


The entire wheel would have to be stripped and re-painted/powdercoated. The bottom line is that if you want perfect, BUY NEW WHEELS. You bought used wheels and they're in used condition. If the seller isn't willing to compensate you then I would just forget it. Paypal will almost certainly not give you a small portion of your money back to repair the damage. They'll give you all your money back and tell you to ship the wheels back to the seller.

Stripping the wheel completely will be a better end-result, but its not the only alternative. I mean it could be touched up or the face painted only.. but thats not ideal. As for powdercoating, *NO* - it changes the grain structure and weakens forged alloys. My friend powdercoated his R33 wheels and all 3 wheels had stress fractures along the spokes after only 1-2 days of driving around. Not recommended.

I've seen situations where the refund is partial (not all or nothing) types of situations, it just takes a bit more effort as you need to document the value of the damage. Ive had this happen to me through first hand experience. A $2000 purchase can be reduced to $1500 if you can prove damages.

Again, work directly with the credit card if you want results. Work with Paypal if you want a circle-jerkoff-fest because paypal is notorious for constantly reversing their claims depending on who bitches more. Ultimately, the credit card companies have the cash and the say.

Years of experience here kids...

[smellslikecurry]

Again, work directly with the credit card if you want results. Work with Paypal if you want a circle-jerkoff-fest because paypal is notorious for constantly reversing their claims depending on who bitches more. Ultimately, the credit card companies have the cash and the say.

Years of experience here kids...

If you walk away with anything from this thread...make sure its this. All other information in this thread doesn't matter.

[KiLLeR2001]

As for powdercoating, *NO* - it changes the grain structure and weakens forged alloys. My friend powdercoated his R33 wheels and all 3 wheels had stress fractures along the spokes after only 1-2 days of driving around. Not recommended.

I wish more people would understand this. I was going to powdercoat my LMGT4's until I did my research. Now I'm going to have them professionally refurbished and painted.

[ixfxi]

killer, this is the post from alan @ HRE

"You have to ensure the time/temp cycle is kept low and short enough otherwise you will affect the heat-treatment of the forgings. You can powdercoat, if you're careful. We do it everyday. We switched all of our standard colors to powdercoat once they developed metallic powdercoats and got the cure temps down to an acceptable level, so these days it is possible if done properly. We find powdercoat to be more robust, but you get more color options with paint so we still have to use paint for color matched wheels unless we've had a custom color developed in volume (Arctic Silver for example). "

no comment on HRE as a company, their prices, their offerings... just bringing up his post in regards to powdercoating. there are powdercoaters that offer LOW TEMP baking, but there are very few that actually take the time accommodate for this specialty service. as always, buyer beware.

[Captain Falcon]

If you walk away with anything from this thread...make sure its this. All other information in this thread doesn't matter.

ixfxi, thanks again for all the information. I decided to not join in on a circle jerk and filed a dispute with my credit card company. Also received a quote from a wheel repair shop for $100 per wheel (it's to resurface the entire outer lip on all 4 wheels, not just small scuffs in a single spot as a lot of people thought) and am trying to move forward.

At this point, I'd ask $250 from the seller and he'd never hear from me again but... he made it clear he refuses to work with me on that so I'll just be in touch with Amex.

[ixfxi]

good luck amigo

a lot of people on this forum are barely able to read, let alone hold a conversation. i understand where you're coming from. the way i see it, you paid good money for a nice set of wheels. people think you need an immaculate car to put them on in order to justify all the crying. thats not how things work.. you are entitled to what was advertised.

i understand shit happens. if i made a mistake and damaged occurred due to my own negligence, i'de man up and do whatever it takes (within reason) to make it right _OR_ take the wheels back and move on.

and this is coming from a shrewd motherfucker who is known for not bending easily. at the end of the day, we're all human.. we make mistakes, but fuck... nothing that money cant fix. 250 isnt a lot. i've refinished my own wheels and its a LOT of work. very very time consuming if you're looking for NICE results (ie: NOT spray can mickey mouse bullshit)

again, good luck