riot
06-09-2003, 04:20 PM
http://www.riotdesigns.com/cusco_comp.jpg
I purchased a set of Cusco Coilovers from Tokyo Connection a few months ago. When I received them my car was not on the road. I noticed that on one of the front coilovers there was what appeared to be a light coating of oil of somesort. First thing I thought of was "it's blown". I didn't want to jump to any conclusions until I get it on the car.
I got my car on the road and sure enough I noticed quite a bit of noise coming from the front right corner and would bottom out on a regular occasion. The damper was blown. I removed them recently to find this:
http://www.riotdesigns.com/240sx/cusco_comps/images/DSCF0012.jpg
(more pictures at http://www.riotdesigns.com/240sx/cusco_comps/ )
I contacted Tokyo Connection and this is the reply I received:
Ryan,
I do remember you specifically due the post office incident. I am really sorry about one of the coilovers being dead. Just wanted to let you know I do not sell junk setups. All of the coilovers I buy from the clearing house here in Japan have a 2 week warranty which most are tested for oil leaks and dampening specs here at their facility. That setup was tagged as being tested and having no known problem. I can assure you that there was no visible oil leak when I picked them up since I visually inspect the seals for oil seapage, and piston rods for uniformity. I've sold over a hundred coilover setups in the past 45 days and several more over the course of the last year to US customers and I haven't had any complaints.
Do this for me, check and see if there is any place in the US that can overhaul that specific coilover and I will pay for it. If there isn't a place that can overhaul it then you can send that one back and I can get it overhauled for you. Overhauls cost about $150 a set for the basic work ie; oil seals and gas/oil recharge. I really do apologize for this crappy experience. I will be out of town from 17 May - 20 Nov so please get back with me as soon as you can. I'm willing to work with you on this. Forgetting about a sale is not my style so I'll try to accommodate as much as possible.
thanks and once again I do apologize.
I was glad to see that he was going to work with me after all. We then discussed several options and although the cost for a new damper is $167.27, I simply asked for a $100 refund. This was a DEAL for him. He responded with..
That sounds fair. I can send you a money order out since I closed my Paypal account...maybe a little too soon. Send me your mailing address referencing this situation and I'll send you a money order either today or tomorrow.
One more request, I saw a thread on the forum where you mentioned me in regards to your product. I'd appreciate very much if you can provide a positive thread related to that situation.
thanks!
I retracted my statements on this board about him being a "shady seller" and sent him an email with my address to which he responded..
Ryan,
Glad we could get this worked out. I'm not one to screw anyone, as I know
the difficulties of buying stuff form the internet.
I'll let you know when I send out the money order.
thanks again
That was on 4/29/2003...and that was the last time I have heard from him. I never received my money order nor have I heard back from any email. He did say he would be "out of town" from "17 May - 20 Nov" however I emailed him several times up until then with no response.
Now this is the hard part, because I don't want to come off as the "asshole buyer" who bad-mouths someone, but frankly...I was screwed. I take full responsibility for buying USED goods online and ACCEPT the fact that items are sold AS IS. But when a seller promises to send money or work with me in one way or another, I expect him/her to follow through.
I understand that several users on this board have had good luck with dealing with this individual. I do not doubt they have. But I personaly am a bit upset. So if anyone is considering purchasing from this individual in the near future, please think twice.
Furthermore, Tokyo_Connection...if you are out there and would like this post removed, please contact me ASAP ([email protected])
-ryan
I purchased a set of Cusco Coilovers from Tokyo Connection a few months ago. When I received them my car was not on the road. I noticed that on one of the front coilovers there was what appeared to be a light coating of oil of somesort. First thing I thought of was "it's blown". I didn't want to jump to any conclusions until I get it on the car.
I got my car on the road and sure enough I noticed quite a bit of noise coming from the front right corner and would bottom out on a regular occasion. The damper was blown. I removed them recently to find this:
http://www.riotdesigns.com/240sx/cusco_comps/images/DSCF0012.jpg
(more pictures at http://www.riotdesigns.com/240sx/cusco_comps/ )
I contacted Tokyo Connection and this is the reply I received:
Ryan,
I do remember you specifically due the post office incident. I am really sorry about one of the coilovers being dead. Just wanted to let you know I do not sell junk setups. All of the coilovers I buy from the clearing house here in Japan have a 2 week warranty which most are tested for oil leaks and dampening specs here at their facility. That setup was tagged as being tested and having no known problem. I can assure you that there was no visible oil leak when I picked them up since I visually inspect the seals for oil seapage, and piston rods for uniformity. I've sold over a hundred coilover setups in the past 45 days and several more over the course of the last year to US customers and I haven't had any complaints.
Do this for me, check and see if there is any place in the US that can overhaul that specific coilover and I will pay for it. If there isn't a place that can overhaul it then you can send that one back and I can get it overhauled for you. Overhauls cost about $150 a set for the basic work ie; oil seals and gas/oil recharge. I really do apologize for this crappy experience. I will be out of town from 17 May - 20 Nov so please get back with me as soon as you can. I'm willing to work with you on this. Forgetting about a sale is not my style so I'll try to accommodate as much as possible.
thanks and once again I do apologize.
I was glad to see that he was going to work with me after all. We then discussed several options and although the cost for a new damper is $167.27, I simply asked for a $100 refund. This was a DEAL for him. He responded with..
That sounds fair. I can send you a money order out since I closed my Paypal account...maybe a little too soon. Send me your mailing address referencing this situation and I'll send you a money order either today or tomorrow.
One more request, I saw a thread on the forum where you mentioned me in regards to your product. I'd appreciate very much if you can provide a positive thread related to that situation.
thanks!
I retracted my statements on this board about him being a "shady seller" and sent him an email with my address to which he responded..
Ryan,
Glad we could get this worked out. I'm not one to screw anyone, as I know
the difficulties of buying stuff form the internet.
I'll let you know when I send out the money order.
thanks again
That was on 4/29/2003...and that was the last time I have heard from him. I never received my money order nor have I heard back from any email. He did say he would be "out of town" from "17 May - 20 Nov" however I emailed him several times up until then with no response.
Now this is the hard part, because I don't want to come off as the "asshole buyer" who bad-mouths someone, but frankly...I was screwed. I take full responsibility for buying USED goods online and ACCEPT the fact that items are sold AS IS. But when a seller promises to send money or work with me in one way or another, I expect him/her to follow through.
I understand that several users on this board have had good luck with dealing with this individual. I do not doubt they have. But I personaly am a bit upset. So if anyone is considering purchasing from this individual in the near future, please think twice.
Furthermore, Tokyo_Connection...if you are out there and would like this post removed, please contact me ASAP ([email protected])
-ryan