ctnewman
08-20-2009, 07:47 AM
I'd like to close with the good, so I'll start with the bad.
Vendor: KWIKWIRE
Product: 14 circuit chassis wiring harness.
When I ordered this harness, the description from kwikwire stated that it came with detailed instructions. When I got it, all it had was instructions on how to wire it in to GM cars, no schematic, just a basic list of wires and what pins to hook them to on GM plugs. Obviously this is of little help to me, Wiring this into a modern EFI car is a bit different, and I need a schematic of the harness, not text.
However, at the back of the book, there is a nearly complete schematic of the harness, however, it's scaled down to the point where you can't read it. No big deal, I'll just call them. Here's where it starts getting interesting...
So the woman I speak to on the phone, tells me that they cannot release the schematic to anyone for copyright purposes. This blows my mind, because I just spent 300 dollars with them. Their "lawyers" were the ones who urged them to scale it down to the point where it was illegible, so no one could copy it.
I tell them that never in all my life as a mechanical engineer, have I ever purchased a product and not received a schematic. I was blown away. She was adamant that it was strictly for copyright purposes. They said they were very concerned about things getting sent to china and cloned.
At this point, I was annoyed, but having been in the situation, I understand that a small company has to do what it can.
Then it got really interesting...
She told me that the company does give out the schematic, but only if I pay 20 dollars.
This is what made me REALLY MAD.
So they've already got 300 of my dollars, and now they want to CHARGE me to give me the information I need to use it?
It's not about protecting themselves at all! If this was my MO, I could call up and ask for the schematic, having never bought a harness, pay 20 dollars and send it to china to get cloned. Yet here I am, having already spent 300 dollars with them, have an actual part IN HAND that I could send out to get cloned, and the have the audacity to ask me for 20 dollars (plus shipping) more for the rest of the instructions? They said that "it costs money to print, and we don't send anything electronically".
FUCK THEM. I will never, ever buy something from them again, and I hope you don't either.
:tdown::tdown::tdown::tdown::tdown::tdown:
Vendor: GTC racing technology
Product: RB26 Carbon fiber coil pack cover
This one's easy. I'll just post the emails.
__________________________________________________
Christian
Thank you for your valued order - dispatched 12/08/09 Royal Mail Tracking no : RI 7216 4077 1GB
I have used a lower Commercial invoice 34327 - hopefully, less likely for pilfering & save you less tax.
Regards
Nav
__________________________________________________ __
Nav,
The GTR coil cover came in today. The box was in pretty good shape but there is a crack on the front, near the oil cap where it “humps” up to match the rocker cover. It’s about an inch long and pretty visible. I will try and get a picture to you, but is there anything we can do?
-Christian
__________________________________________________ __
Christian
So sorry about damage - please email some pics so that I can put in a Claim.
I'll send out another CF Spark Plug Cover tomorrow.
Kind Regards
Nav
__________________________________________________ __
Nav,
I attached a few pics.
-Christian
__________________________________________________ __
Christian
Thanks for the pics - much appreciated for damage claim.
Your Replacement Cover Tracking no: RI 5166 4652 4GB – dispatched 20/08/09
Let me know when you receive the replacement.
Kind Regards
Nav
__________________________________________________ __
Nav,
I can honestly say I am blown away by your swift action and excellent customer service.
Thank you. What do you wish me to do with the damaged one?
-Christian
__________________________________________________ __
Christian
Thank you for your kind comments.
Please bin the damaged cover as the pics are sufficient for Claim paperwork.
Thank you to YOU as well for your patience.
Kind Regards
Nav
__________________________________________________ __
Maybe this is just how CS should be, but I was delighted at the way this went down. The crack wasn't even that big, I was SURE he was going to give me a hard time, but he didn't. At all. All this went down in less than 5 hours, too.
:tup::tup::tup::tup::tup:
http://img.photobucket.com/albums/v516/ctnewman2/crack1.jpg
http://img.photobucket.com/albums/v516/ctnewman2/crack2.jpg
Vendor: KWIKWIRE
Product: 14 circuit chassis wiring harness.
When I ordered this harness, the description from kwikwire stated that it came with detailed instructions. When I got it, all it had was instructions on how to wire it in to GM cars, no schematic, just a basic list of wires and what pins to hook them to on GM plugs. Obviously this is of little help to me, Wiring this into a modern EFI car is a bit different, and I need a schematic of the harness, not text.
However, at the back of the book, there is a nearly complete schematic of the harness, however, it's scaled down to the point where you can't read it. No big deal, I'll just call them. Here's where it starts getting interesting...
So the woman I speak to on the phone, tells me that they cannot release the schematic to anyone for copyright purposes. This blows my mind, because I just spent 300 dollars with them. Their "lawyers" were the ones who urged them to scale it down to the point where it was illegible, so no one could copy it.
I tell them that never in all my life as a mechanical engineer, have I ever purchased a product and not received a schematic. I was blown away. She was adamant that it was strictly for copyright purposes. They said they were very concerned about things getting sent to china and cloned.
At this point, I was annoyed, but having been in the situation, I understand that a small company has to do what it can.
Then it got really interesting...
She told me that the company does give out the schematic, but only if I pay 20 dollars.
This is what made me REALLY MAD.
So they've already got 300 of my dollars, and now they want to CHARGE me to give me the information I need to use it?
It's not about protecting themselves at all! If this was my MO, I could call up and ask for the schematic, having never bought a harness, pay 20 dollars and send it to china to get cloned. Yet here I am, having already spent 300 dollars with them, have an actual part IN HAND that I could send out to get cloned, and the have the audacity to ask me for 20 dollars (plus shipping) more for the rest of the instructions? They said that "it costs money to print, and we don't send anything electronically".
FUCK THEM. I will never, ever buy something from them again, and I hope you don't either.
:tdown::tdown::tdown::tdown::tdown::tdown:
Vendor: GTC racing technology
Product: RB26 Carbon fiber coil pack cover
This one's easy. I'll just post the emails.
__________________________________________________
Christian
Thank you for your valued order - dispatched 12/08/09 Royal Mail Tracking no : RI 7216 4077 1GB
I have used a lower Commercial invoice 34327 - hopefully, less likely for pilfering & save you less tax.
Regards
Nav
__________________________________________________ __
Nav,
The GTR coil cover came in today. The box was in pretty good shape but there is a crack on the front, near the oil cap where it “humps” up to match the rocker cover. It’s about an inch long and pretty visible. I will try and get a picture to you, but is there anything we can do?
-Christian
__________________________________________________ __
Christian
So sorry about damage - please email some pics so that I can put in a Claim.
I'll send out another CF Spark Plug Cover tomorrow.
Kind Regards
Nav
__________________________________________________ __
Nav,
I attached a few pics.
-Christian
__________________________________________________ __
Christian
Thanks for the pics - much appreciated for damage claim.
Your Replacement Cover Tracking no: RI 5166 4652 4GB – dispatched 20/08/09
Let me know when you receive the replacement.
Kind Regards
Nav
__________________________________________________ __
Nav,
I can honestly say I am blown away by your swift action and excellent customer service.
Thank you. What do you wish me to do with the damaged one?
-Christian
__________________________________________________ __
Christian
Thank you for your kind comments.
Please bin the damaged cover as the pics are sufficient for Claim paperwork.
Thank you to YOU as well for your patience.
Kind Regards
Nav
__________________________________________________ __
Maybe this is just how CS should be, but I was delighted at the way this went down. The crack wasn't even that big, I was SURE he was going to give me a hard time, but he didn't. At all. All this went down in less than 5 hours, too.
:tup::tup::tup::tup::tup:
http://img.photobucket.com/albums/v516/ctnewman2/crack1.jpg
http://img.photobucket.com/albums/v516/ctnewman2/crack2.jpg