IntensePower [Archive] - Zilvia.net Forums | Nissan 240SX (Silvia) and Z (Fairlady) Car Forum

Xren17

03-03-2009, 09:00 PM

Transaction History -
1.22.09 - Bought the LED tail lights from them
IntensePower.com Black LED Tail Lights S14 240sx (http://intensepower.com/inblledtalis.html)

2.06.09 - Installed the tail lights and had build up of condensation after a rainstorm.
2.10.09 - Sent them photos
2.12.09 - Last response from them, that they've forwarded pics to the manufacturer.
3.01.09 - No further response from them even after a couple of PMs requesting a resolution and RMA.
3.02.09 - Contacted admin to help resolve the issue.
3.09.09 - Contacted Pete at IntensePower as requested and he's shipping out new sides in the next couple of days. Will update the post once I've received and installed them.
4.10.09 - Received the lights a few weeks back and Intense provided a return shipping label with them. I've installed the
new ones but I haven't tested to see if they exhibit the same issue. I'm not planning on returning them even if it did. As to my recommendation, I'm going to be neutral since the issue was resolved in the end.

http://inlinethumb40.webshots.com/32231/2611829520047586870S600x600Q85.jpg

http://inlinethumb08.webshots.com/31751/2294790910047586870S600x600Q85.jpg

-Ren

cc4usmc

03-03-2009, 09:55 PM

Ohhh, and I wanted to buy those too.

nevertheless

03-03-2009, 09:59 PM

yeah took me a month to get my coilovers from them! tried telling me some bullshit about the zipcode on the shipping address didnt match on the creditcard. so they waited two weeks to notify me about it. poopiecompany.

palmdale_mob

03-03-2009, 09:59 PM

That sucks
I bought coils from them a while back
There was a problem with my credit card, they called me, resolved the issue everything was fine
Sorry to hear that man
Thats really more of a manufacturer issue isn't it?

Xren17

03-03-2009, 10:36 PM

Yes I believe it's a manufacturing issue but how I see it. If I bought the tail lights from the dealership and it doesn't work when I get it home. The dealership will give me a working replacement and contact Nissan with the issue. They will not make me wait for nearly a month now with no response.

palmdale_mob

03-04-2009, 12:00 AM

Yeah thats true though they should be helping you resolve this issue
Even if its not much, thats better than ducking and dodging
Thats just making them look shady on their end

deuceforty

03-05-2009, 04:31 PM

if u wanna sell them hit me up

palmdale_mob

03-06-2009, 09:16 PM

I will take care of you on these since the manufacture has been less than helpful, minus the negative itrader given without a phone call to follow up. Not one for excuses just call 480-635-8888 ask for Pete and well get the outer pieces sent out to you asap.

Looks like problem solved

smellslikecurry

03-06-2009, 09:23 PM

ive bought a lot of stuff through intense power for my 350z and theyve been more than aweomse

LoneStarSilvia

03-06-2009, 10:15 PM

Ditto, I've never had problems with Intense. Just freakin reseal em.

Propaganda

03-07-2009, 08:41 AM

I got my Stances from Intense Power and there was a mix up between them and Stance on drop shipping the coil overs with 9k/7k springs instead of 8k/6k. I called them up and they called Stance and solved my problem immediately.

smelly240

03-07-2009, 09:26 AM

Intense power does not suck...

BoostedCoupe

03-07-2009, 05:02 PM

I Have bought 2 sets or toe arms from them and there service/shipping was fine. I didnt recive my tracking numbers ever tho, but shipping was fast.

98s14inaz

03-07-2009, 05:39 PM

That moisture in the lights happens to oem stuff too when they aren't sealed correctly after removal. Hardly a manufacturer defect. I've known the intense guys for a while and bought several items from them and they have been nothing but professional.

Propaganda

03-07-2009, 09:27 PM

Take them apart and reseal them with that Nissan stuff

imotion s14

03-09-2009, 05:32 PM

Having issues with them as well. Bought a test pipe off their ad special no communication whatsoever. It's been 11 business days. I already got charged for the part i ordered and I haven't received anything. No replies to my status inquiries, nothing.

Order: 2/19
Charged: 2/23

mtx450

03-10-2009, 01:55 PM

I've had no issues with this company. They gave me a great prices on coilovers and even though the shipping took a while, that was on Stance's part. Everytime I called them, they were very courteous on the phone.

cc4usmc

03-10-2009, 02:53 PM

I would love to know WTF my post are going in this thread

DO_NOT post in any thread reviewing you or your business.

According to the rules, you're not allowed to post in your own review thread. Accusing Zilvia of being unprofessional when you failed to abide by the rules isn't very professional. The issues with the customers can still be resolved without you telling all of Zilvia. Assuming that you do take care of the customers, their posts can be edited by them to reflect the outcome.

DUFFM4N

03-10-2009, 04:05 PM

for someone who claims to be "professional" you sure do sound very unprofessional in your response, and its attitudes like that, that make or break a company...sure u may give your customer what he needs, but if youre an asshole about it, its only a matter of time people will stop putting up with it

sileighty83

03-10-2009, 04:14 PM

Intense Power are good people! I can vouch for that whole heartedly. Some after market products may have small defects once and a while...thats just the bad apple out of the bunch. It's Just part of the after market game. Nothing is perfect not even OEM.

iloveturbos

03-10-2009, 07:11 PM

bought headlights from them everything is cool still ...NO PROBLEMS
GOOD LUCK gettin matters fixed..

Flooder

03-11-2009, 04:27 PM

Intense is awesome. Shit happens and manufacturers send crappy products some time.

imotion s14

03-13-2009, 07:36 PM

Well I got my test pipe a couple of days ago.

Edit: Installed the test pipe and it fits perfectly.

93pignose

03-13-2009, 08:49 PM

i order from them twice and never had a problem. i can tell u it hit or miss with vendor on this site. but i would buy from again.

JDMslide180

03-13-2009, 08:54 PM

thats weird, i have a couple of frineds that order things from them and they have never had any problem, on the other end, i ordered some toe links from them because they were the only ones who had them in stock and it was one of the worst costumer service that i have ever dealt with. not only did they lie to me about shipping them out the nest day after my payment but they were very rude and snobby when i called to ask about my parts. they got to me 1.5 weeks after i made payment.

BlitzRPS13

03-16-2009, 12:13 PM

My gf ordered her stances from intensepower... everything came as advertised and came quickly. Happy with them so far.

dirteeboy808

03-16-2009, 02:32 PM

Transaction History -
1.22.09 - Bought the LED tail lights from them
IntensePower.com Black LED Tail Lights S14 240sx (http://intensepower.com/inblledtalis.html)

2.06.09 - Installed the tail lights and had build up of condensation after a rainstorm.
2.10.09 - Sent them photos
2.12.09 - Last response from them, that they've forwarded pics to the manufacturer.
3.01.09 - No further response from them even after a couple of PMs requesting a resolution and RMA.
3.02.09 - Contacted admin to help resolve the issue.
3.09.09 - Contacted Pete at IntensePower as requested and he's shipping out new sides in the next couple of days. Will update the post once I've received and installed them.

Recommend not purchasing from them because for me, how a company handle issues says a lot about them as a company.

http://inlinethumb40.webshots.com/32231/2611829520047586870S600x600Q85.jpg

http://inlinethumb08.webshots.com/31751/2294790910047586870S600x600Q85.jpg

-Ren

On a side note: Buy some Permatex Super Black RTV and seal them up before you install the replacements so there's a guarantee seal...like others said aftermarket parts will have defects or bad batches

deukalionS14

03-18-2009, 05:27 PM

well i must have the same batch at you then because mine does the same thing. i laugh it off though i mean what do u expect? perfection? *dont answer that i was being sarcastic*

I've ordered a couple things from them n it seems to be a hit or miss. most of the parts i ordered cam on time but the side skirts i ordered took more than a month and my wife called to check on them for me because i was in iraq and they said that its waiting to be shipped...they told her that for two weeks straight. blah...it's all a part of the game. you dont like it then go pick them up in person i guess. that what im doing for now on.

supporting your local shops FTW...AND you might get a cute discount!!

number80

03-18-2009, 07:35 PM

I can't believe people are telling the guy to just seal them up. You all know you'll be piss too when you buy a product and it turns out to be a defect. It's not about the money, it's about the principles.

On a situation like this the only answer is "to communicate". Even if the seller is having a hard time with the manufacturer at least with them communicating the buyer wouldn't get angry and post bad reps (not taking sides here). After this is resolve I think the seller should make a thread about the manufacturer's product so nobody buys it either huh. ;)

enkei2k

04-14-2009, 03:45 PM

i had a good experience with them. ordered a cusco rear cb bar. hooked me up with a good price also, just had to ask. will be ordering their stance's soon once i pay my bills...shipping was alright as i got them straight from cusco apparently, but can't complain. they did their part, product was shipped in OG box, no damages. good stuff overall.

9/10. = -1 because i placed the order on friday 3/27 and it didn't ship out until the next wednesday 4/1, not in time to receive by friday for weekend install, but i guess it's ok, i'd still order again, it wasn't that big a deal to me since it was FREEE shipping.

don_bagz

06-12-2009, 04:50 PM

they are starting to get in my bad side.. i ordered blinkers from them 2 weeks ago, and week after i ordered, still havent gotten anything on the mail.. so, i called them, only to find out the card was decline coz of wrong info, WTF???? they have my info, why didnt they even call or email me.. anyways, gave the right info of the card and they said they will ship it that day.. today(5 days later), i called them to ask for the ups tracking number, found out that they dont even know if they shipped it.. WTH?? like no update at all.. damn, if this is how they treat their customers, nah, im definately not gonna be a returning customer.

kOuKi MoNsTaRr

06-12-2009, 06:54 PM

still havnt recieved my cusco drift knob...

im waiting patiently intense

ive talked to you numerous of times and it was suppose to be shipped

don_bagz

06-12-2009, 07:27 PM

coz you know what? there was no sense of blowing off on the phone, and i was gonna blow off on the phone, but i didnt. coz, i dont like it. I work retail, and i hate it when people blow off on the phone especially when you got nothing to do with the customer's order. but It pisses me off to think that i paid initially almost 2 weeks ago now. and, twice i did not get any notice saying the card got declined, or there was a hold up on shipping when you guys said you would send it that day. yeah, it was the wrong info, but, how come i didnt get any call or email? you guys said you guys emailed me twice, but i didnt get anything. and dont say i sent you guys the wrong email coz i got the auto response from you guys after i sent the payment.

also, i sent you guys a PM on zilvia. Twice, i sent a pm and left a visitors msg on here to you guys asking about my order. and what do i get? ZERO response! even until now! Look at your visitors messages and look at the date to which i left that message, how come i didnt get a reply from you guys? that is just BS!!!

you be in my position and see if you could talk like i talked to you this morning? 2 weeks after a payment and you dont get no status on your order. let us see if you wouldn't get upset... you guys want your customer's calling you everyday about their order? asking, was it shipped? did the card go through? whats the tracking number? when will it get here? are you sure it shipped? sheesh! coz you guys obviously aren't giving your customers an update on their order.

We offered you the cwest lights at cost and you seemed satisfied on the phone.The incorrect information that we had was the info you provided on your order, what else were we to go off of with the card info. We did email you regarding your card declining. We did not say we did not know if your order shipped we told you flat out that it had not and we had also emailed you pertaining to a possible manufacture discontinue. Either way you got a better product at delaer cost in the end. sorry for the unforseen delays do to incorrect info in the first place.

Cwest is shipping the lights directly to you.

This issue again seemed to be solved in a more than satisfactory manner this morning, surprised to see you posting at 3:50pm honestly but, ok.

deukalionS14

06-13-2009, 01:25 AM

don_bagz

06-15-2009, 11:36 AM

well you know what? there is more then one incident of the items not getting there on time. i've had 2 issues with this company as stated before and i will not buy from them again.

maybe someone else will have a better chance. i hate getting the run around and thats all i got in 2007 from them and once again in 2008. the one item that came on time is just like the OP's shit so fuck it lol.

to each their own!

i guess they are really known for not contacting customers at all.. what pisses me off is i left a pm and a visitor message, and i didnt get any reply at all.. atleast asking, what did i order, or when.. like nothing. IGNORED ME. what kind of business is that? BS. when i was asking about their LED tail lights, they responded quick. now, that im asking about my order.. whole week passed and no reply.. pshf, talk about customer service. customer service till they get your money

nevertheless

06-15-2009, 11:55 AM

They pulled the wrong info card on me too, never had that problem with any other company, they never contacted me, had to wait a month to get my coilovers.

don_bagz

06-15-2009, 12:27 PM

They pulled the wrong info card on me too, never had that problem with any other company, they never contacted me, had to wait a month to get my coilovers.

i dont know about your situation, but it just doesnt make sense to me when they dont contact the customers when there is complications on the order.. like, you as a customer would obviously think that after you paid for it, you wait a good week or so to get it.. after then you dont get anything and you call them. and they tell you, ohh ahhh, there was complications.. WELL THANKS FOR THE UPDATE!!!!!

Nizzan4u2nv

06-22-2009, 01:04 AM

i dont know about your situation, but it just doesnt make sense to me when they dont contact the customers when there is complications on the order.. like, you as a customer would obviously think that after you paid for it, you wait a good week or so to get it.. after then you dont get anything and you call them. and they tell you, ohh ahhh, there was complications.. WELL THANKS FOR THE UPDATE!!!!!

Yea, same thing happened to me. Ordered stances which they said were in stock and would ship soon and would email me my invoice both of which I never got for like 3 weeks. I finally got a pm saying that they had sold out when I had ordered and that I would have to wait for the next shipment. They said it was an unforseen delay. I dont understand why you would say you had it in stock and would send it when you really didnt or at least tell me id have to wait for the next shipment. I mean, im pretty patient with this delays and what not but at least someone could have mentioned it to me. I still have not seen my invoice and I was charged the same day I ordered them. I really hope they pull through for me and make things right. It makes think I should have just paid a little more and got it from someone else with better customer service and shipping times.

don_bagz

06-22-2009, 03:59 AM

Yea, same thing happened to me. Ordered stances which they said were in stock and would ship soon and would email me my invoice both of which I never got for like 3 weeks. I finally got a pm saying that they had sold out when I had ordered and that I would have to wait for the next shipment. They said it was an unforseen delay. I dont understand why you would say you had it in stock and would send it when you really didnt or at least tell me id have to wait for the next shipment. I mean, im pretty patient with this delays and what not but at least someone could have mentioned it to me. I still have not seen my invoice and I was charged the same day I ordered them. I really hope they pull through for me and make things right. It makes think I should have just paid a little more and got it from someone else with better customer service and shipping times.

that just sucks.. guess they are really known for their stupid customer service. thats what i told them too, if there is an area to improve, i would say customer service.. Its how you get your customers to come back. dont leave them guessing, and none the less pissed off. they said they have been in business for god knows how long, yeah, figured if business has been running for a while, they should probably already know the importance of customer service.. well as of now, they said they will give me info on my turn signals.. so far, i got nothing.. i better not hear another bull crap reason. and if this brings me to call their store again, i wont be so nice, and not sound so satisfied as they claimed i did when i called the first time.

wesbeck632

06-22-2009, 09:57 AM

Yea, I had to wait three weeks to get my stances from Intense. I had to call them quite a few times and i was accused of having an attitude, but the price was cheap.

don_bagz

06-22-2009, 10:59 AM

knowig how they are, i would probably just pay a lil bit extra just to not stress about my parts if they are coming or not.

98koukile

07-14-2009, 10:35 PM

I just got my stance in the mail and even after numerous pm's about getting z32 lower mounts they sent me s14 ones... I gave them all the information they asked for when I requested the change and they still didn't get it right... oh well, I'll spend the $70 and just switch later

gawdzilla

07-22-2009, 10:44 AM

Been having problems getting ignored by this vendor recently too. Bought s14 tailights from them and one side has condensation in it, about 3-5 days after installation (basically as soon as it rained). Contacted them on 6/1/09 and still have not gotten a resolution from them. Sent pictures and they were fairly responsive through PMs until 6/29/09, where they stopped responding. Claimed they are still waiting to hear back from the manufacturer.

I have sent 2 followup PMs and placed a call in the month of July. Still unresolved. :(

UPDATE:
The day I posted this, 7/22, a guy responded asking for my info again. I sent it to him immediately. Nothing more after that. Just sent another inquiry PM today, 7/30.

UPDATE AGAIN:
Received two new side tailights today. I will be installing this weekend and hopefully the problem will be resolved.

DrifTGeeK510

08-08-2009, 01:14 PM

wow i really wish i would have read these before i ordered my parts

ordered a set of stance with 10/8 springs so hopefully they come with the right springs also ordered a couple sets of arms (trailing,toe,and ruca's) placed order late monday night (8/3/09) called tuesday morning to confirm everything they tell me the next morning that my credit info doesnt match my shipping info which is fine i call the credit company and fix the problem call them back and ask how long till my parts will be shipped they say the stance wont arrive till the 15th which is not what the PM told me had a track event on 8/11/09 that i will now have to miss (if i had known that if i order a part on the 3rd and wouldnt get it till some time around the 20th which is what they told me)so needless to say its now 8/7/09 have recieved no tracking number for my arms so i call and ask them whats going on they tell me they planned to ship the arms with the coils so i ask if they can just ship the arms now they say yea so i will be waiting to see when they get here and if i get a tracking number for my parts ill update as soon as i find anythying out

o and yea they charged me already which sucks since i spent like $1600.00 and cant get tracking number so far my review is like this

price 9/10 (great deal on the coils)
customer service 7/10 ( they did help me fix my credit card issue but not till after i called them)
shipping 2/10 ( no tracking number really makes me uncomfortable)

BoostedCoupe

08-08-2009, 05:08 PM

^^^^sorry but you will never get a tracking number from them. i have ordered over the phone and on the site like 5 times and have never got a tracking number. Also if you ever try and get your money back it will take you forever, they took like 3 weeks to give me my 82$ back after playing games with me about them shipping the toe arms out. SO i can only imagine how much bs they would give you if you wanted a 1,600 refund.

don_bagz

08-09-2009, 04:31 AM

DrifTGeeK510

08-10-2009, 10:37 AM

yea still nothing i had called on thursday to see if they could ship the arms before the coils and got no response so we will see so far the only thing good i have to say about them is the price

ImPLiCiTS14

08-10-2009, 12:51 PM

ive ordered 4 different catbacks from them. Awesome customer service here.

DrifTGeeK510

08-17-2009, 12:09 PM

yea ordered on the 3rd its now the 17th still have nothing so upset but can do nothing about it

RentonD

08-17-2009, 05:36 PM

I ordered a set of AL+Pro coils about a week ago I think. They've kept me completely informed. They let me know that they were out of stock of Stance and that the shipment was coming in over the past weekend. Now I'm just waiting for IntensePower to let me know that they shipped. I'm super excited and the Inventory Manager spoke with me directly. I've had nothing but good times.

98s14inaz

08-17-2009, 05:42 PM

Intense has always been completely professional and courteous any time I have ordered something from them whether my purchase is under $50 or over $200 or more.

don_bagz

08-17-2009, 07:06 PM

well, maybe they are improving the customer service.

RentonD

08-17-2009, 07:31 PM

well, maybe they are improving the customer service.
Yeah, it's possible that they saw this and figured something out. I just want to say that I have been more than pleased with communication. I just wish I could replace my blown struts faster, lol.

P.S. It could just be hit and miss. :/

240sxxs

08-20-2009, 11:07 AM

i live in ARIZONA and i can surely tell that intensepower shop is not shady or shitty like u thik..they are really good with treating customer courtesy word and good customer service

gawdzilla

08-26-2009, 03:16 PM

I'm gonna have to say that the tailights they are selling aren't a good product. Moisture in both sides now, even on the new one they shipped me. Now I have 2 Rights with moisture, and 1 Left with moisture, and 1 new in box Left that will probably get moisture if I installed it and left it outside for a week.

Probably going to have to reseal my extra set or something. Experience with them has been below average (see my post above on this page), and the product is sucky.

EDacIouSX

08-26-2009, 03:59 PM

We offered you the cwest lights at cost and you seemed satisfied on the phone.The incorrect information that we had was the info you provided on your order, what else were we to go off of with the card info. We did email you regarding your card declining. We did not say we did not know if your order shipped we told you flat out that it had not and we had also emailed you pertaining to a possible manufacture discontinue. Either way you got a better product at delaer cost in the end. sorry for the unforseen delays do to incorrect info in the first place.

Cwest is shipping the lights directly to you.

This issue again seemed to be solved in a more than satisfactory manner this morning, surprised to see you posting at 3:50pm honestly but, ok.

The reviewee SHOULD NOT be posting in their thread. We are having three major issues with this at the moment:
Reviewees bumping their review thread by replying to posts. Reviewees discussing particulars about a sale. And reviewees arguing the basis of a bad review.
So.. stop. DO_NOT post in any thread reviewing you or your business.

I've massively elaborated onto this post, and will LOCK any thread in which a reviewee has posted for this point on. If a second thread is made, and the reviewee's incompetance gets it locked too - I will DELETE both threads.
-Jeff

This is the second time a non-moderator has had to remind you of zilvia rules. I'm not bashing the moderator in any way, i'm just letting you know that you cannot follow rules and this reflects on YOU as a vendor.

In my personal experience, when you guys released that awesome looking twin scroll manifold, some possible customers inquired about your manifold. I have been looking for manifolds and the way you responded to some of the inquiries has turned me off.

So, basically as a possible customer I have been convinced to not purchase a product from you. This judgment is based entirely on your actions on zilvia in regards to other zilvia members.

You complain that zilvia is unprofessional, you need to step back and look at yourself.

RentonD

08-26-2009, 05:25 PM

EDacIouSX, the only thing I can say is that I've had nothing but great deals with this company. I feel like this thread is a badmouthing thread where none of the good reviews are placed. Only complaints. I'd like to say that I had better than EXCELLENT service.
When I purchased coils, I was informed they were out of stock. I then asked a few days later when the shipment was coming in. They went to get their manager who came back a few minutes later letting me know that it'd come in on either X or Y day. When it came in they told me that Stance was drop shipping it to me. I even got a tracking number! :D Great Service. I just wish Stance had been faster with unloading the container. The agony was killing me.

EXCELLENT JOB INTENSEPOWER. A GREAT ZILVIA ADVERTISER! Buy from them! :D (I bought Stance AL+Pros)

K_style

10-16-2009, 11:10 AM

I have a situation here with Intensepower.
they had Stance coilover special on zilvia so I got a quote.
sent payment on 9/29/09 and sent pm regarding payment was sent.
I was told they do not have goods not in stock and it will be shipped no later than
10/2/09 or 10/5/06 by Daren(not sure if that is correct spell)
waited till 10/6/09 no tracking# or pm regarding shipment so I tried to call them
but could not get ahold of them all day.
I opened dispute with paypal because I did not know whereabouts of my goods.

I finally was able to talk to them on the phone and told me to get refund
I have to close dispute with paypal. so I did on 10/9/09

and I sent pm to Intensepower regarding dispute has been closed and I got this pm

Re: Stance Pricing (ORDER via Paypal_
understood we will absolutely take care of you

It has not been taken cared of..

Pete from Intensepower told me their accountant is gone and will be back on 10/14/09 or 10/15/09

today is 10/16/09 tried to call them but no answer.

I want this to get done... get my money back.
I am so disappointed at their customer service and lack of communication ability.

lou's40sx

10-17-2009, 03:29 AM

My friend also got a set of LED tail lights for his S14 from IntensePower.
He got them as a birthday present from his g/f and I was bagging on him for buying these cheap LED /altezza looking things, but when we installed it, it looked pretty good and I had swayed and change my opinion.

Then we went to the car wash and washed both our cars, came back and was about to go to the local car meet, and Condensation! My friend litterally, went from positive to negative and sad in about 2 seconds. So, I quickly changed back my opinion that these sucked as I expected.

He contacted them a few days later, they told him they need proof, so he took pictures and sent it to them. They agreed and said they sent new ones (L+R) sides. So a week or two later, he gets the run around and no tracking, his mind goes wild with anxious thoughts, he does recieve the replacements, but these came with some homedepot caulk to plug up the holes in which the water had gone in the original ones.

I told my friend, Man, we should have just sealed them up with caulk in the first place just to be safe instead of wasting and waiting all 1 month. Or buy some Ebay stuff and tint it ourselves, caulk it, and probably saved a couple hundred bucks. $250 bucks, blah wasted. And they still haven't fixed the issue, still condensation.

Overall opinion: Bad Product that was not properly tested.
Bad practices on Intense's part.

K_style

10-28-2009, 11:00 AM

got my money back...

stinky_180

11-05-2009, 12:39 PM

K_style

11-05-2009, 03:07 PM

purchased Tue Oct 20 21:47:43 MST 2009

stance is drop shipping and we all know that takes awhile

contacted them on the oct 26 and they said stance hasn't shipped it out yet

contacted them again nov 4th and said that stance has been shipping non stop, i SHOULD be receiving a tracking number either friday the 6th or early next week..

updates to follow next week.

thats what happened to me too. .
I just got money back instead..

snowmansent2hel

11-05-2009, 10:03 PM

purchased Tue Oct 20 21:47:43 MST 2009

stance is drop shipping and we all know that takes awhile

contacted them on the oct 26 and they said stance hasn't shipped it out yet

contacted them again nov 4th and said that stance has been shipping non stop, i SHOULD be receiving a tracking number either friday the 6th or early next week..

updates to follow next week.

I am in the same boat man, I ordered a set of LX+ on Oct. 21, and gave them the benefit of the doubt for two weeks and sent them a pm about not hearing anything about 36 hours ago and still haven't heard anything yet...

stinky_180

11-06-2009, 02:32 PM

just a quick update, my item has been shipped! tracking number states it will be delivered on thursday next week.

stinky_180

11-12-2009, 12:37 PM

UPDATE: Coilovers have arrived! Thanks intensepower!!!!

CamryOnBronze

12-22-2009, 12:55 PM

I had great luck with these guys when I bought a set of coilovers last spring, but my latest order has been a nightmare...

I ordered a set of D-Max floor mats from the group buy back in June. When the shipment finally arrived in September, they told me that they were shorted on black/dark gray s13 mats by D-Max and that mine would come on the next container. I was promised wholesale pricing on my next order.

Months went by again with no communication. I would routinely post in their thread and PM them, including a question about how I could redeem the discount they promised me (I wanted to purchase a roll cage or an exhaust system, both pretty pricey items,) but all of my questions and PMs were ignored. Today, I noticed that the floor mat group buy is completely gone- I assume that they requested to have it deleted.

I pmed and emailed them today asking them to cancel my order and refund any charges that were made. I can't even check to see if they charged me because it was five months ago, and my online banking records won't even go back that far.

I understand that the initial issue was not their fault, and I have been more than gracious, but I don't hesitate to say that I will never purchase anything from them again, and I will not allow my friends to purchase from them either. I HATE drama like this, and tried to be as fair/objective as possible in this post.

Buyer beware of these guys, especially on anything that they do not have in stock when you order. I understand that it takes a long time to get things here from Japan, but the lack of customer service and communication is unacceptable.

sickstatus

12-22-2009, 01:10 PM

i just got the led tailights. ima install them today.

sickstatus

12-26-2009, 04:53 PM

so i installed the tailights and it turned out i had condensation in them after washing the car. i dont have the receipt so i guess i have to let it dry then reseal it. =\

bobbyd.s14

01-04-2010, 04:28 PM

Not to bust everyones balls ITT but its never a bad idea to call before you place an order and ask about availability. most of these parts are made overseas so just because you ordered them on the internet doesnt mean they will be instantly in the states.

i just called about some stances to make sure they were in stock (like the website says they are) and they weren't. (good thing i did call). the guy i talked to gave me a rough date of when the next shipment would come in and told me to give him a call around then and we could place an order over the phone.

at the bottom right of their website it says when it was updated last. right now it hasnt been updated for over a week which is plenty of time for stock to run out.

just a little pro-tip... always always always call and talk to someone before you order if you are impatient (like i am) about my orders. i hate having money taken out of my account and having to wait 4 weeks for my product.

cc4usmc

01-04-2010, 05:56 PM

i just called about some stances to make sure they were in stock (like the website says they are) and they weren't. (good thing i did call).

at the bottom right of their website it says when it was updated last. right now it hasnt been updated for over a week which is plenty of time for stock to run out.

Which is the fault of the seller, not the buyer. IMO, it shouldn't be up to the buyer to make sure items are in stock, it should be up to the seller. If they kept their online inventory up to date, they wouldn't have to deal with with people calling in asking if something is in stock. They also wouldn't have to worry about people ordering things that aren't in stock and then making a fuss about it. But that's just good business to me.

i need tires

01-04-2010, 06:13 PM

Which is the fault of the seller, not the buyer. IMO, it shouldn't be up to the buyer to make sure items are in stock, it should be up to the seller. If they kept their online inventory up to date, they wouldn't have to deal with with people calling in asking if something is in stock. They also wouldn't have to worry about people ordering things that aren't in stock and then making a fuss about it. But that's just good business to me.

I work in the industry.. and there is practically NO way to update your website with everything that is in stock, because one many vendors either change, two products can be hot at a certain time and sell fast, or three the vendor doesnt want to call ALL (or in our case we dont want to call the 200+ companies we deal with) to check stock on thousands of products.

That why we as a company (not going to say they name dont want to get bitched at about promoting the company i work for) always post on our website "call for best pricing" this helps us so we can check stock, get ETAs and get proper shipping quotes for people.

don_bagz

01-04-2010, 10:52 PM

when i dealt with them before, its fine when you guys run out of stock and couldnt update it.. fine, but atleast when you process the order if a particular item is not in stock, call the damn customer about it. coz, if you dont get contacted by the seller, it means that everything is well in line. instead, they make you wait two weeks and wait for you call to tell you its out of stock..

wayneside

01-28-2010, 02:18 AM

Got some Project Mu lug nuts from Intense Power...got them quick and they look GREAT! Thanks guys!

http://c3.ac-images.myspacecdn.com/images02/140/l_bec1a93875cd48049ef84e5a52ffb9b6.jpg
http://c2.ac-images.myspacecdn.com/images02/113/l_6df84693add14b9caff653aa5d2c80a5.jpg

XnTroubleX

02-12-2010, 05:31 AM

Ive ordered from them twice,, No problems. First order was my TS manifold, No problems, Shipped quickly,, I ordered my wastegates, dumptubes, downpipe, and wideband tuesday. They called me the next day and notified me that there was an issue with my card and it happened to be that they had the wrong number, Gave them the right number and said it would be shipping in a day or two. One major thing I like about them is the fact that when I do call them there is someone to answer the phone rather than getting an answering machine and another reason is the prices. They gave me SUPER LOW prices on the items I ordered and if there the same quality as the manifold then A+. Plus they threw me in a couple minor freebie items.
Quality products+courteous service+low prices= Me being a returning customer!!

r-b-x

02-13-2010, 02:24 AM

they are quite difficult to get a hold of via pm or email, but are very responsive to phone calls. had ordered the d-max floor mats in october, which arrived in december. tried to pm and email about order status and nothing. when i finally decided to call in, they notified me of a problem with my order, which they said they tried emailing me but i never got anything. got the problem cleared up and the set they had holding for me was shipped out the next day. had called them in to inquire about it before and the rep then was pretty friendly and helpful as well.

so the lesson would be the call them if you want stuff done.

unaffiliated240sx

02-13-2010, 09:22 PM

huh thats odd. darren at intense always took care of me. i ordered a ton of shit for my old 350z through them and i definitly will continue to do business with them. good to see they took care of ya.

g00se

02-18-2010, 01:51 AM

Now that my order has been completed i feel that i can add to the thread. I just recently ordered some KW Variant 3's from Intense, and i do have to agree that their customer service does need work. After unsuccessfully trying to contact them through PM and threads I ended up calling their office and of 3 attempts 2 kept ringing and the last i got hung up on while on hold.

But eventually they responded to my email pretty much saying when the order was confirmed and that the tracking will be available when they receive it. So after ordering the KW's 4 days later they confirmed/processed the order (basically when they took out the money) and I received them the following week, the tracking number was also updated the same day I got the package (figures).

I had been worried about ordering from intense after reading this thread but it does seem like they did come through for me. I had notified them about the local UPS asshats that deliver in my area so they also sent my package through Fed Ex who i have had better experience with ( the shipping was also super fast ). So although i did have a lot of trouble trying to get in contact with them my order was fulfilled without a hitch.

:thumbs up:

cliffs- hard to contact intense power, but in the end received package with tracking ( although that did come later ) and sent through a different shipper because UPS sucks donkey dick.

NERV

02-22-2010, 07:23 PM

I've been trying to order a Vertex kit from these guys but they dont pm, email, or pick up the phone. Very strange, looks like its a big company.

punxva

02-23-2010, 12:49 PM

i had zero problems with them when i ordered my dmax floor mats

bobbyd.s14

03-18-2010, 11:08 PM

they are quite difficult to get a hold of via pm or email, but are very responsive to phone calls.

i take back what i said. i ordered LX+ with a sure promise i would have atleast a tracking number by late Feb early March. As of today (mar 19) i have yet to recieve a tracking number. And now I'm pretty sure my number is on their "Do Not Answer" list because I called once a week for the first month to check up on my order. then i waited two weeks and started calling again and they have yet to answer ONE of my calls. keep in mind i was very respectful so really i have no idea why i cant get anyone to pick up. i have called every day and sometimes twice or three times in a day. i sent an email a week ago, but i highly doubt it will get answered.

and the funny thing is when i started calling after waiting for two weeks it wasnt to cancel or get my money back. it was to add to my order. im pissed now but im sure once i get my coils i will stfu.

stinky_180

03-19-2010, 12:16 AM

the coilovers are dropped shipped from stance

bobbyd.s14

03-19-2010, 04:15 AM

the coilovers are dropped shipped from stance

what do you mean if you dont mind me asking?

redline240sx

03-19-2010, 08:28 AM

I had the same stance coilover problem with them also, but I would say approx one month after i made the order i received them. Every week i called them and they always told me stance had never shipped it to them. At least they were telling me the truth instead of not responding to any of my messages. Keeping customers waiting so long on item we purchase they should give up some sort of discount

enkei2k

03-19-2010, 10:09 AM

the coilovers are dropped shipped from stance

what do you mean if you dont mind me asking?

meaning you get them straight from Stance and not through Intense.

bobbyd.s14

03-20-2010, 01:03 AM

meaning you get them straight from Stance and not through Intense.

makes sense. ill give it about month or so before i start trying to get my money back.

FusionR240sx

03-20-2010, 09:47 AM

yea they dont respond to e-mails or PM's much at all.
but if you call they're good.
i ordered some dmax lights and rear overs.
wondered why the rear overs weren't here with the lights, they said they were on backorder.

chato de shamrock

05-07-2010, 12:07 AM

I just got my stance this afternoon. Placed my order April 20th and they arrived today, just a few days over 2 weeks from my oder being placed. I PMed them for a quote and got a responce the following day. Days later i PMed them again with some questions and they responded soon after with an estimate as to when the coilovers would arrive. Within the week the gave me I placed my call. First attempt got nowhere. A few hours later I tried once more and got Pete. Good, informative service. Double checked to see if the cart had arrived, it did, and we proceeded to place my order. Told me I'd get a tracking number before the week ended but unfortunately it wasnt so. Their email was sent a week later (Friday of last week) with a copy of my invoice and a tracking number. I believe carrier sites dont update package info over the weekends so I waited until this past Monday to attempt to track my package and the FedEx website came back with an "invalid number". I was going to give it till the end of this week to get in touch with them but the package arrived this afternoon. The box seemed to have a whole poked on the side. Maybe someone needed to make a handle to grab the box better. Can't blame Intense for this. Could have been the guys unloading the cart, could have been FedEx, but the contents inside were in perfect condition. Overall, the tracking info they provide us does need to be improved. All other areas were good. I had a pleasent experience.

My advice, get in touch with them on availability. This isnt the first site i hear about or come across that doesnt update the availability status of products on their website. If its not in stock then ask for an estimated time, then call them up again to verify on the week they estimated the items would arrive. This way you wont have issues with being billed for something that hasnt even been shiped to you yet. It's probably a bit of a hassel to some of you but not all businesses run things smoothly. In such cases we have two options: Do a little more on our part to get a smooth business transaction, or just move along and give our business to someone else.

niSm095

07-14-2010, 08:38 PM

why is this place so hit or miss?

Ordered a turbo elbow on 25th May, contacted following week to get tracking info, no response. Called following day, told it was backordered and would be drop shipped from manufacturer and would have tracking info next day.

Waited one more week with no updates, called back 6 times, no answer, emailed once, no answer, went to my bank to get my money back.

DruidAT

08-22-2010, 05:02 AM

Bought some headlights, corner lights, and turn signals from here.

-Ordered 08/11/10
-Contacted 08/18/10 about shipping information. Phone number is for sales only, told to e-mail [email protected] about shipping information. Found out E-MAIL REPLIES TAKE 3-5 business days...
-It is now 08/22/10, no reply, parts not shipped, cannot get in touch with them. I know it's only been technically 3 business days since it's early in the morning right now. But I'm a little pissed off that it's been more than 10 days since I made the order, my parts haven't been shipped, my credit card has been charged, and I can't even get into contact with this company. How the hell can you guys not check tracking information over the phone, or why does it take 3-5 business days to reply to a simple e-mail. Does it really get THAT busy or do you not really care about your business at all? Because it sure seems like you guys are pretty lazy. If the parts are not in stock it would be nice to know that they aren't in stock and I'd be happy to order elsewhere because this is getting ridiculous. I shouldn't have been charged for an order and 10 days later, not have any tracking information.

DRFTER34

08-25-2010, 01:47 AM

blueshark123

08-25-2010, 09:56 AM

yea i place my order the 13th and it didnt ship till the 24

DruidAT

08-25-2010, 09:13 PM

Ifeel ya im on the same boat. Im just waiting patiently

I don't have time for patience, I need to get my car back on the road for school and I can't realign my front end without the headlights to make sure holes line up. And what is with people saying that they respond well to phone calls? For me, they picked up, I asked if I could get any information on my order and was told they can't do anything over the phone and that all tracking must go through e-mail. Then when I ask if the reason why it hasn't shipped out is because items aren't in stock, I was told just to include that question in the e-mail and they'll get back to me. DAYYYYS later, no reply. Customer service here really sucks.

DrftKingIII

08-26-2010, 10:08 AM

Well this is kind of akward....

I PM'ed Pete a while back, I got my LED tails from a different company but with no center peice so he said he'd ship me the center peice for a good price. Anyways, Ive PM'd him a couple times trying to get a paypal address, and also add some DMAX Corners to my order, but haven't had any response to multiple PM's.

Ive also called the phone number a couple times, on various occasions, and it just rings forevarrrrrrr, no answering machine.

I just need the centerpeice for my tails, if I can't get it from IntensePower anymore, anyone know where I can?

Mike

Brian

08-26-2010, 03:55 PM

Why would any tracking info have to be e-mailed rather than told to you over the phone?
That doesn't seem to make sense.

DRFTER34

08-26-2010, 05:19 PM

Well I got a pm on my order finally. but it still may take a while, they said that Dmax should ship out my kit in a FEW weeks. So who knows how long it may take I am guessing September.

I don't have time for patience, I need to get my car back on the road for school and I can't realign my front end without the headlights to make sure holes line up. And what is with people saying that they respond well to phone calls? For me, they picked up, I asked if I could get any information on my order and was told they can't do anything over the phone and that all tracking must go through e-mail. Then when I ask if the reason why it hasn't shipped out is because items aren't in stock, I was told just to include that question in the e-mail and they'll get back to me. DAYYYYS later, no reply. Customer service here really sucks. yeah man you gotta keep bugging them, ive called and messaged out the ass. unfortunately you pay for what you get, you get a great deal but it can take longer or you can pay more somewhere else maybe locally and get it faster. Obviously you do what you want, I hope we both get our parts that we ordered soon!

Ordered my kit 7/29/2010

Smurf_240SX

08-27-2010, 06:53 PM

Ordered my coilovers on the 11th of this month and didn't get a tracking number or anything waited about a week then called:rant2: an they told me to email "The shipping Department" sent a email to them, still havent got anything back from them, so I PM intensepower twice I guess they didn't even look at my first pm....second one (Yesterday) I get a response maybe because I said I was gonna get my money back if they keep giving me the run around:rant: but he/or she asked what was name the order was under so I reply back yesterday and today I get no reply:madfawk:. Tried calling too I guess they dont answer the phone much....if I dont get any tracking number of my oreder by tomarrow I am for sure getting my money back, tired of this crap....

Intense Power:rl:

unaffiliated240sx

08-31-2010, 01:50 AM

Darren is fixing my issue.

DruidAT

09-02-2010, 05:39 AM

Why would any tracking info have to be e-mailed rather than told to you over the phone?
That doesn't seem to make sense.
Most likely because they probably get bombarded with so many calls regarding orders daily because of the terrible customer service to begin with. I called today to cancel my order, which went quite well, so thumbs up there in that department...

DRFTER34

09-03-2010, 11:43 PM

Update:
My body kit just got shipped!:D I ordered it on 7/30/2010 shipped today 9/04/2010. I believe it was getting dropped shipped from Dmax USA, Ill update when I actually receive it, right now I only have a tracking number.

DRFTER34

09-10-2010, 01:59 AM

kit came in sure took a while but it was nothing that intense could do. Im glad I made it through and it felt worth the wait! here is the link on arrival, install and final product thanks Intense!

http://zilvia.net/f/interior-exterior/320817-d-max-coilovers-aero-lighting-specials-cheapest-country-intensepower-com-3.html#post3631711

FusionR240sx

09-10-2010, 01:28 PM

dmax shit takes forever guys. just gotta be patient. my rear overs took like 3 months of waiting time, then Darren told me it coule be longer, and then he gave me a different option, just wait it out, he's a cool guy and will take care of you.

Brian

09-10-2010, 01:36 PM

Most places don't stock items anymore. It's mostly all drop shipped from the manufacturer, so you have to wait for Intense, Intense has to wait for "company X". It's tough these days.

unaffiliated240sx

09-10-2010, 10:02 PM

received my IC and couldn't be happier.

BOROSUN

10-18-2010, 01:03 PM

hello, intensepower

I ordered from you guys. oct 5th a fuel pump and a V/S 20mm fender.

I emailed about my status of my order on the oct 8th. I allowed 5-7 business days to any replies. it is now the oct 18th and not a peep from you guys about my order. i emailed again. my order was already charged on my cc as i checked out my statements.

you guys are usually responsive because i have ordered before.

so, i'm starting to worry....

BOROSUN

10-18-2010, 03:59 PM

Thanks intense...

bboyoracle

10-22-2010, 01:41 PM

Hey Intense,

I placed a order for baller bolts over a week ago and have yet to receive an invoice or shipping information. My card however has already been charged.

I emailed your shipping department and have not received a response as well. I am a repeat customer and am quite surprised, since the first time I received both pieces of information almost instantaneously.

Please get back to me asap.

Thanks,
Waldemar Bernedo

Boostin 240

10-22-2010, 02:36 PM

They suck wont buy from them again

unaffiliated240sx

10-23-2010, 10:16 PM

bboyoracle

10-24-2010, 12:46 AM

Got a call from Pete almost immediately after posting. Everything has been sorted out :)

240sxftww

10-24-2010, 11:38 AM

they slow as fuck.

told that dmax is only ran by 1 person. wont get any corner lights.
service is slow ..

ordered them 06/26/10
stil havent got them today.

nor can i get a refund.

chiboy002

10-24-2010, 10:31 PM

talked to pete when i ordered my vertex aero a couple months back. then when i didnt get any invoice i called - no answer. finally i got a call back and it was pete, he told me Vertex aero wasn't in stock in the states and it would take 6-8 weeks before the shipment would come in, and THEY WERE ONLY ORDERING ENOUGH FOR THE ORDERS THEY PLACED - NOT KEEPING ANY IN STOCK so i told him im down. He locked me in (no refund after this) and sent my invoice. took exactly 8 weeks to get to me, shit was sooooooooooo worth it

kanekoa28

10-27-2010, 05:19 AM

they slow as fuck.

told that dmax is only ran by 1 person. wont get any corner lights.
service is slow ..

ordered them 06/26/10
stil havent got them today.

nor can i get a refund.

im in the same boat as you but i never inquired about a refund and i ordered 09/14/2010 .
I got a call last month saying I should get my dmax corners eith 1st shipment start of oct. or next shipment ending of october. This is the last week of october :( checked my shipment status and it still shows a blank

keeping my fingers crossed

sterlinge

10-27-2010, 05:45 PM

iloveturbos

10-28-2010, 06:15 AM

i bought their kouki HID headlights and i got them on time and the bulbs still didnt blow yet ..everything was on point ..

kanekoa28

10-28-2010, 07:19 AM

delete sorry dbl post

kanekoa28

10-28-2010, 07:22 AM

I guess like fusionR240sx said above dmax stuff takes a while.

But I understand sterlinge frustration because I was also told my item was in stock then never got a shipping notice for weeks.

unaffiliated240sx

10-28-2010, 01:44 PM

i just paid for a dmax carbon fiber hood last thurs. and was told it was in stock and would have it within 10 days. its been 6 days now i finally emailed them to check and see if they shipped it yet because i never recieved tracking number like they said i would. so they say there not going to have it in stock till this next week and then there going to ship it after they get it. so im looking at another 10 days atleast on top of the ten days that have almost passed. so im looking at a 3 week wait for something i was told was in stock. im pretty dissapointed that they would lie about whats happening and they did not even email me to let me know it was going to take longer. i really want a dmax hood so im going to wait it out. i guess there not very good with customer service. once i get this hood im not going to buy anything from them again even though i did get a really good price on it.

I ordered a full D-MAX v3 kit for my 89 s13 after I was told everything was in stock. A week later after not getting an email with a tracking number i called and called and was finaly told all they had was the body kit. No front or rear overfenders or hood but was assured the parts were on the next container arriving mid Oct. After being Ignored I had my mother call them since i'm in Iraq and told her to talk to Darren or Pete. Neither of them were available so she talked to some guy named JJ who acted like he didnt give a shit, called her a liar when she said i spent thousands of dollars through them and insulted her. I was furious so used one of my moral calls to just get put on hold by JJ so i called again and talked to pete. He appologized for jj's behavior and assured me i was going to be taken care of. So now they have everything but my rear overs which should be taken in the Nov container. I was somewhat pleased with Pete after talking to him about the situation and lack of communication. I will follow yall up when and if i get my parts.

kanekoa28

11-08-2010, 04:26 AM

anybody got there dmax stuff??? i ve been sending emails but i got back no response. I tried calling just to let the phone ring multiple times.????

NudeLobster

11-10-2010, 03:16 PM

Ok, placed my order october 20th for a shift knob and some shirts. after 12 days I emailed their order update email, and after 7 days I still have no reply.

calling them right now, I'll post what they say.

-Justin

edit: they were very straight forward and helping, No problems here. If your order is going slow, just drop em' a call, it seems they are fairy good over the phone :)

unaffiliated240sx

11-11-2010, 01:27 AM

unaffiliated240sx

11-11-2010, 01:30 AM

still waiting to hear if my rear overfenders are coming in nov like i was told they were.

240drifter1

11-11-2010, 08:26 AM

I have ordered thousands of dollers worth of parts from Intensepower.com, and I have about $1,000 worth of parts being shipped right now from them. I will continue to buy from them and Ive never had any problems from them, great company.

sterlinge

11-18-2010, 09:51 AM

im still waiting on my hood............

hendeeze

11-18-2010, 10:04 PM

ordered a pair of dmax side markers from them after I got a PM saying that Dmax had it in stock. (9/16) Have yet to hear from them

kanekoa28

11-19-2010, 08:38 AM

ordered a pair of dmax side markers from them after I got a PM saying that Dmax had it in stock. (9/16) Have yet to hear from them

9/14 ordered dmax zenki clear corner lights.
got a call stating they will be getting 2 shipments from dmax in october so I should be getting my lights in the middle or end of october.
9/29 my credit card was charged for the lights
*****was told c/c had to be charged to insure a set from the october shipment****

11/19 still waiting sent 2 emails and a pm no reply??? Tried calling but the phone rings and rings with no answer (yes i call durring business hours)

:mepoke: And to be honest I dont want a refund I just want my lights from them. That would be pretty dick to just give back my money after all this waiting.

and to those who are getting 100% satisfaction from this company congratulations!!! how about you order some dmax zenki clear corners for me :p

My240sx

11-21-2010, 09:47 AM

9/14 ordered dmax zenki clear corner lights.
got a call stating they will be getting 2 shipments from dmax in october so I should be getting my lights in the middle or end of october.
9/29 my credit card was charged for the lights
*****was told c/c had to be charged to insure a set from the october shipment****

11/19 still waiting sent 2 emails and a pm no reply??? Tried calling but the phone rings and rings with no answer (yes i call durring business hours)

:mepoke: And to be honest I dont want a refund I just want my lights from them. That would be pretty dick to just give back my money after all this waiting.

and to those who are getting 100% satisfaction from this company congratulations!!! how about you order some dmax zenki clear corners for me :p

i have the same problem... i ordered some dmax kouki front signal lights on 10/29, and i still have not heard anything from them at all... emailed and called but still nothing to this day..it is weird because i got coilovers a year ago from them and they came in perfectly. Oh well i guess they are backordered?

Brian

11-21-2010, 10:32 PM

The issue is going to be with DMAX.
You look to Intense for answers.
Intense looks to DMAX for answers.
DMAX looks to Japan for answers.

NightShiftShadow

11-21-2010, 10:55 PM

It's not just with dmax stuff I ordered a shift knob and air freshener from them took me almost a month to get my stuff and I called multiple times sent multiple pm's and emails never received any responces or tracking numbers at all I got my stuff but poor service

hendeeze

11-22-2010, 01:14 AM

The issue is going to be with DMAX.
You look to Intense for answers.
Intense looks to DMAX for answers.
DMAX looks to Japan for answers.

Dmax doesnt answer IP's phones or answers their email. I used to work in the industry so I do have an understanding how things are rarely in stock. You talk to your distributor and he gives you what info he knows. But your hands are tied when your distributor doesnt come through. And the last thing you want to do is order a bunch of parts cause "some kid said he wanted it" But on any level its unprofessional to ignore repeated inquires about orders. Phone calls go unanswered and emails are ignored. And judging by the responses in this thread, they seem to make a habit of it. Recently I emailed Sam @ Jspec for a part. He responded that he could get it, but it was on 2 month backorder. Hell I remember I ordered some group buy rims from Raretrick back in the days, and even after Katrina happened they still CALLED me to make sure I got my rims. Point is they let me know in advance about potential delays, or went out of their way to make sure the item was delivered. I can't even count on IP to respond. Hell all i got was some stupid clear lenses, I can live with delays. But at least I want to know that it hasn't been forgotten or ignored.

My240sx

11-22-2010, 03:32 PM

yeah i would be fine with it if they emailed or called to let me know that it was not in stock and that I would be waiting. so far they have taken my money and left me in the dark.

unaffiliated240sx

11-27-2010, 12:41 PM

still waiting on my refund

unaffiliated240sx

12-01-2010, 11:00 PM

called my credit card and filled them in on the situation. They will be refunding my money and going after intense for their money if i dont have the money by friday.

yingiang

12-01-2010, 11:56 PM

kl;asdjfkl;sdjafkl;jasdfl;jasdfdasdf

jmac636

12-03-2010, 07:55 AM

kanekoa28

12-03-2010, 08:55 AM

240sxftww

12-04-2010, 01:31 AM

I also placed an order on 8/27/10 for dmax kouki corner lights. I have talked to them twice out of maybe 10-15 times calling. Yeh they rarely answer. I also was told a shipment was going to be in in october. I have sent an email requesting refund I am tired of this sh!t. I have never had a problem like this with any other company. They shouldn't sale what they don't have in stock.

ahaha, same here. i placed my order on 06/18/10 for dmax kouki corner light as well. i got a msg stating that they will have more info on the corners in 2-3 weeks. 2-3 week has pasted, still nothing.. i then gave them a call, they said some time in mid september ill be getting them. gave them a call on oct 1st asking wheres my light?. they said d max is ran by 1 person and that person is really busy with other orders. i then ask when will i receive it then. they said sometime in beginning of nov. SOOO, i waited and waited. nov 10th i gave them a call back and they said only a few corner came in and those were going to the one that made the order before me. i was mad as fuck.. -____-. they gave me back a refund.. i asked if i could at least get a discount coupon on my next purchase (willing to give them a second chance.) they decline.. fuck intense forreals.

unaffiliated240sx

12-05-2010, 08:53 PM

i was charged for a full dmax v3 with 25mm and 50mm rear overs and hood end of Sep. Two weeks later i gave them a call asking why i havent received a tracking number since i was told everything was in stock. I was then told they were missing all my fenders and hood so they charged me the full amount for the kit to make sure that when the parts came in they wouldnt sell the parts to someone else. I was told mid OCT everything had showed up minus my rear overs but they tried selling me a set of 30mm which wont work bc im going to be running 18x12's. they told me the overs should be in Nov which turned into Dec. After JJ disrespected my mother when i had her call since im deployed and couldnt get ahold of them and the date keeps being pushed back and the lack of communication i called them and canceled my order on everything except the hood. Was told the hood should be shipped out the same day, two days later i get a pm saying they sold my hood allready and they were pretty much praying one came in with the overs. I will never do business with them. Terrible customer service, attitudes. Dont tell me you have my parts in when you dont!

My240sx

12-06-2010, 12:32 AM

i havent gotten them to answer me for a few months, it has been so long i have almost forgotten about my order. Do you all think it is something to do with Dmax though? maybe i should have just coughed up the money and gotten the vertex lights.

240sxftww

12-06-2010, 12:40 AM

i placed an order on intense again since the shift knob they have look sick. placed it, never took money out of my paypal, refuse to reply to my msg.

looks like they dont want to sell anything

chiboy002

12-06-2010, 11:36 PM

i placed an order on intense again since the shift knob they have look sick. placed it, never took money out of my paypal, refuse to reply to my msg.

looks like they dont want to sell anything
almost all the shift knobs they sell that look cool are from Its proper. touge factory sells em, itsproper.com can get em direct (made by them)

if its not that, then idk.

You should call them, msg takes forever with them - calling doesnt

sterlinge

12-08-2010, 03:27 PM

just got my hood yesterday. its nice. ok quality a few minor flaws in the resin nothing bad. they left dirty water stains from when it was wet sanded and there was also wax on it from being buffed. there are a few spots that need alittle waxing. the hood hits my strut bar, and valve cover s13 silvia front ka24de with the last vent in the center. about a 1-1 1/2 inches from closing. im not really liking the idea of lowering my engine with hockey pucks to gain clearance but puts my oil pan in danger. so i guess im going to grind my hood and hope i dont f**k ([email protected]*k) it up.. :doh:. any tips...

Touge Noob S13

12-11-2010, 03:26 PM

I recently made my first purchase at Intense and had no problems with whatsoever. I got a confirmation email and tracking info. My item came on time and well packaged. Will consider purchasing from them again.

jmac636

12-22-2010, 01:25 PM

I ordered some D-max kouki clear corner lamps back on 8/27/10. I was charged $64.00 on 8/30/10. I waited 2-3 weeks then started trying to call these guys. It would take forever for them to answer and when they did they would tell you they would have to call you back. They would not return phone calls. I even offered to pay more money to get a different set of lamps. They would not refund my money or send me any different lamps so today I filed a dispute with my credit card company. I also called FRsport and they answered the phone right away and I purchased a set of the same D-max lamps and they had them in stock. Be aware do not order from Intensepower.com or highline international unless you call them and verify they an ship it out immediately. Do not trust these guys.

kanekoa28

12-28-2010, 06:22 AM

im guessing no one got there dmax stuff???? I guess ill be calling for a refund or do the same as jmac

hendeeze

12-29-2010, 03:47 AM

im guessing no one got there dmax stuff???? I guess ill be calling for a refund or do the same as jmac

my bank got my money back for me.

Wreckless35

01-24-2011, 08:40 AM

Zilvia Business Section Statement:"Businesses Review your dealings with commercial entities here. Remember: Fair and objective. Flaming, accusations, and complaints are not allowed. Zilvia is not a grievance forum."

Well I can't do that! ** EDIT **!!!! Shady ass characters that work there, this is my second time dealing with them... 1st purchase S14 Kouki black housing headlights, came late & didnt explain I would have to splice my stock harnesses to make work. My 2nd purchase S14 Origin-Lab 50mm rear overfenders which I haven't received after almost a month. After calling 2 weeks ago & being told that it was mistake that they weren't shipped but that it will go out the next day, I still haven't received product nor confirmation that it is shipped. After calling again last week, I contacted Paul there and when he said he was putting me on hold to check status, he left me listening to their sorry ass choice of receptionist bullshit music for 20 minutes. After being fed up for waiting so long & pondering my cellphone bill charges I hung up & called 5 MORE TIMES AND GOT NO ANSWER!!! ** EDIT ** I know you were there, I just talked to you!!! I want my fenders ASAP! There is no excuse for this terrible customer service. If it wasn't for the fact that the specific part I am requesting wasn't so hard to obtain elsewhere for a decent price for that matter I would let my bank take care of it. This is my last time doing business with this company and I advise others not to themselves.

Drift N Dragg

01-26-2011, 09:32 AM

Ok .. Has there been any resolution to any of these issues?

Have been Contacted by Intense Power saying there has been Resolution, is this true?

Wreckless35

01-26-2011, 11:47 AM

Let me first go on to say that this is my first time ever writing a negative review on any company and as for the manner I went about it, AT THE TIME, I meant every word. I am an adult with an educated background and understand the meaning of slander so therefore I knew what ramifications my statements might possess for IntensePower.

Now as for if the issue had been resolved, IntensePower did inform you correctly that they have in fact, as of yesterday, corrected the problem I was having with them and they also did so PRIOR to reading my negative comments I posted about them. One may say I am a true :mrmeph: but to my defense I was one very jaded customer by the fact that I have done business with them in the past and that I not only am getting the run around but also at one point I was blatantly ignored by one of their personnel. I must say though that PETE at IntensePower is one stand up guy and he did his UPMOST BEST to find a resolution to my problem and then to take it as far as to give me an offer I can not refuse to continue my repeat business with IntensePower. I feel the need to somewhat apologize for the severity of my statement and the choice of words that I used while writing my prior post though I want to go on the record to once again state that at the time I was highly infuriated and after reading plenty other post with negative reviews, I was not going to be one to bite my tongue on what I felt needed to be said. Now with that being said, I still have yet to receive my fenders but I was promised they would arrive in a timely manner. At that point I will further address the situation and hopefully like I am doing now it can result in a positive message. I will reconcile the past and say as for now I feel confident once again to do business with IntensePower in the future and as for those individuals that represent IntensePower as a whole, I hope you can understand my forthcoming and let bygones be bygones hence what I am trying to do myself.

Last but not least, I make no quarrels with those I feel that deserve respect and therefore Pete you did a great job making me feel comfortable with your company again. Sorry Zilvians for my extensive rant but I felt the need to clear the air!

kanekoa28

01-28-2011, 09:13 AM

well i was pmed this on 12/28
"I apologize if ther was a delay in D-Max. DmaX USA IS GOING OUT OF BUSINESS AND THE LAST COUPLE CONTAINERS WERE ALSO DELAYED. i BELIEVE YOUR PRODUCT IS ALREADY ON ITS WAY IF YOU HAVENT BEEN CONTACTED YET lmk YOUR NAME AND OR ORDER NUMBER AND i WILL FORWARD TRACKING TO YOU."

so i tried calling got a direct answer :)...then was placed on hold for about 10mins as the sales person was trying to get the "shpping/tracking system going". He then told me its going to take some time to get the system going and if I could leave a contact number for him to reach me at. Well its been about 1 or 2 weeks (lost track) never heard back from him system must still be down:ddog:......

slim

01-30-2011, 12:49 AM

i had a very difficult time getting a hold of them. my order was mispackaged and the process to return took over a month. a little excessive in my opinion. got the right parts and got a deal on some others so everything ended up ok.

Options13

01-30-2011, 04:05 AM

i ordered over fenders and roof spoiler 1 month ago, still nothing.....

i need tires

01-31-2011, 02:30 PM

i ordered over fenders and roof spoiler 1 month ago, still nothing.....

Problem solved :) man we should become a sponsor of Zilvia.. haha

Options13

02-01-2011, 01:27 AM

you should really look into it jade!

also guess what? they didn't answer their phone at all today... i called back 3 different times, 2 hours within each other... ffs... horrible customer service, omfg.. worst service i've ever had.

Touge Whore

02-28-2011, 11:14 AM

Purchased a VS bumper and Kouki grill from them. They answered all my PM's and phone calls. Shipment came in pretty quick for having to be freighted. I would def. buy from them again. Thanks.

kanekoa28

03-02-2011, 06:49 AM

6 months and still waiting on my clear zenki corners.Tried calling again just to be placed on hold for 10-15 minutes. Hung up called agian got placed on hold again.

Im a really patient guy but WTF!!!????

BlazedGlory

03-21-2011, 06:14 PM

msg length

whereda40at

03-21-2011, 08:46 PM

i am also waiting on the power lab t-4 manifold from these guys. i was told last week that it would ship by the end of the week. I was put on hold friday after asking the status on the shippment and after being on hold for 15 minutes I hung up. Seems like if you email [email protected] you get a faster responce.

kanekoa28

03-22-2011, 10:22 AM

after all my waiting they called me to tell me they arent going to get any more corner lights. I got my refund but still very dissapointing after all that waiting.

I understand that dmax went out of business in US but leading me on all that time telling me my shipment was on its way, its on the next container ??? not cool

BlazedGlory

03-22-2011, 03:08 PM

msg length

BlazedGlory

03-25-2011, 05:59 PM

msg length

whereda40at

03-28-2011, 11:39 PM

3/25 - I called this afternoon and was told the manifold shipped today and I was sent an email with a tracking number. I checked the number when I got home, and I was pleased to see it actually shipped yesterday!
I have ordered the same stuff as you and havent recieved a tracking number yet. I called today and am supposed to recieve an email from there tracking number tomorrow on my status.

BlazedGlory

03-29-2011, 04:03 AM

When did you place your order?

whereda40at

03-29-2011, 03:56 PM

placed my order on the 7th and was told that I was getting the last one in stock, here we are on the 29th and I have been told two weeks in a row that it was shipping on a friday.

the a3k

03-29-2011, 04:07 PM

I ordered front and rear cusco strut bars a few weeks back and there is a tracking number for it and will be here thursday

lewisfk

03-29-2011, 11:54 PM

some one set up a poll and see how many people actually had a good experience from this company! i read till the fourth page and this shit sounds ridiculous! either they suck or they dont!

whereda40at

03-30-2011, 04:42 PM

Yep, grey, gold, and brown. The setup I specifically said I did not want. I ordered the 1.2 bar setup...

http://farm6.static.flickr.com/5221/5572541643_8901c17ea7_b.jpg
i just talked to them today and said that my wastegates have shipped out and the manifold and dump tubes wont ship out until friday. i told them i need this stuff yesterday. i need next day air and they will work on that for me. I ordered 1.3 bar springs. hope i get the right ones now.

hendeeze

03-30-2011, 05:54 PM

some one set up a poll and see how many people actually had a good experience from this company! i read till the fourth page and this shit sounds ridiculous! either they suck or they dont!

6 pages of complaints is painfully obvious.

Do what I did, get the bank to get your money back, now go somewhere else pay the extra 25 bucks or so, and actually receive help and your item on time!

frankly having zilvia still sport their banner and whatnot I think is doing us a disservice

whereda40at

04-05-2011, 03:58 PM

my manifold that was supposed to ship out in 3 days, has now shipped out 3 weeks after they said it would ship out. then didn't even upgrade my shipment from 4-5 day ground cause of it taking so long. now i will miss the first event of the season by one day because of being told it was in stock to power lab is waiting on this and that each day.

M1ndDr1ft

04-06-2011, 02:18 PM

Intensepower is currently working on my order, just received a response from them. So hope it all goes great.

gallo

04-19-2011, 12:51 AM

so far i have had nothing but head aches with this company. i ordered s14 tail lights since march 31. still have not gotten a response on where the hell my light are. the customer service is shit, apparently no one working there know wtf is going on or how to track stuff. i hope i get my order in soon. but so far all i have gotten is lots of run around bull shit from them thats really starting to piss me off so im venting here and letting you guys know my experience so far. hopefully they are able to get there act together soon.

Kevin_S14

04-19-2011, 11:41 AM

i personally have had nothing but good experience from Intense. They are able to keep me info on shipment. and its not always their faults when items take longer to arrive. would buy stuff from them again and will!

whereda40at

04-19-2011, 08:12 PM

i did get a manifold in but they sent me a t3 manifold and not a t4. it has taken an extra week and a half to send out my manifold. im holding the t3 hostage until i get mine. then they can have this thing back. many times i have been put on hold for 10-20 minutes and have just hung up cause that is way too long to be waiting. we will see if they send the right one this time and if they really did over night it like they promised they would.

Slidin' Sam

04-21-2011, 11:09 AM

Do not do business with this company! I called to check if the had a body kit I wanted on stock and they said yes, so I immediately ordered it.after two weeks of not receiving anything, to include a tracking number, I decided to give them a call to see what's up. On the 17th time that I called I finally got through. The guy told me that the kit was out of stock and they weren't getting more until the end of april. I told the guy the car was getting painted in the next 48hrs and he told me, "you need to call your body shop and reschedule...body shops are hurting for business right now!" Um, how about no! This car has to be done by a deadline so it can race this month, plus its totally unfair to the sponsor doing the paint/body work on the car to reschedule everything they have going on because this company is to incompetent to correctly check if something if in stock/give a courtesy phone call saying get we screwed up, the kit if no longer in stock or whatever. So I canceled my order, and ordered a current kit from carbodykits.com and it showed up in 24hrs and they had amazing customer service. Stay away from intense...their customer service really really sucks! I erl never consider doing business with them ever again. Miserable experience dealing with these people!

vboy720

04-25-2011, 03:58 PM

how come all of you guys on the last 6 pages dont take this to the BBB? im glad i read through this stuff, and i for sure would not order from them, and other zilvians probably wont either. But putting them on BBB would help others that aren't on this forum aware of their poor customer service also. Its just a shame because intensepower brings some good, competitive pricing on all their stuff, and if they had good customer service to go with it, they would dominate for the s chassis retail market. but poor management is leading to a huge market loss for them.

BlazedGlory

04-26-2011, 05:34 PM

sidewaysil80

04-26-2011, 05:39 PM

they tell you whatever it takes to get you place the order (whether it's true or exaggeration) and then give you excuses when what they promised doesn't pan out.

i ordered a dmax kit (i have the pm saved and i called) and speficically asked when i would have it since i'm on a SUPER tight deadline. he said the dmax container will arrive in mid april and i'll have the kit by the end of the month FOR SURE. welllllllllllllllllllllll i've been calling since the 12th and keep getting the "call next week", "got nothing new try again next week", etc. just now i call him out (the deep/monotone voice dude) over the phone and tell him whoever placed the order clearly lied and he says. "sorry, my shipping dates must have been confused". also, he mentioned that my aero might not even be in this container and he has no way to check! he says call back in two weeks!

M1ndDr1ft

05-02-2011, 02:32 AM

piece of shit businesss please do yourself a favor and STAY da fuck away, very bad communication just making up excuses, probly scratching their testicles and laughing at you....

sidewaysil80

05-02-2011, 06:14 AM

update, they offered me a new kit that is already in stock (well the container is in customs so we'll see how this works out) and gave it to me at cost. they refunded my card the difference so we'll see if they can redeem themselves. as of April 27th the new kit would be delivered in a week and a half...so we'll see.

merkexpress047

05-02-2011, 08:18 AM

I really wish i would have seen this before i ordered... Order an hks hi-power exhaust for my z32 have not received a tracking number or anything. When i called he got real snippy with me and said that it take 2-3 days for the order to go through and he couldnt check to see any shipping information. Im just hoping I get my product soon enough. I ordered on 4/27 so i will post as soon as i get it!

merkexpress047

05-02-2011, 08:20 AM

well ordered it weds and just received it today 5/2... i guess i have no reason to complain

Jaescrub

05-02-2011, 08:37 AM

Still waiting on my dmax fl mats I'm going to give it till sat then I'm calling my cc to get my money back

DeleriousZ

05-14-2011, 01:13 PM

ordered a set of coilover spring replacements from them over 3 weeks ago, no response since. when I ordered my coilovers from them last year, I told them specifically to ship via USPS, not ups but they shipped it UPS anyway, which ended up costing me over $100 more due to UPS' bs fees and such.

now i'll do my homework before repeat ordering from a company, big two thumbs down for these guys.

Jaescrub

05-17-2011, 12:15 PM

Well after lies and more lies I get my mats in today and what do I
Find oops there for a s14 kinda funny that they had some on hand when i called to cancel my order but there distribution center aka 5zigen told me what's really going on so I called my cred card comp after sitting on hold for 30 mins. Just to be hung up on still have not got the return shipping form i was told would be in
My email! Wtf

str84dapokie

05-27-2011, 11:48 AM

they have great prices...
hard as hell to reach them but when you do you get pretty good info..
i called for a tracking number a week after ordering and was told they would email it... never got it but got my act streetlite flywheel!!!! lol that works but a tracking number to ease my worries would of been great.

the a3k

06-01-2011, 10:13 AM

i had 3 separate orders, first order came fine. second order im still waiting for. 3rd order they sent everything but 1 item.

they just PMed me saying that i should have both by mid june.

sidewaysil80

06-01-2011, 10:18 AM

well my kit was supposed to arrive no later then 1st week of may (read previous posts about that whole disaster). anyway, of course it was late...arrived last week...and had a cracked sideskirt. not even worth bitching about it to them. i'll be damned if i wait for a return ship label or replacement. i'm just going to have a buddy help reglass it.

booey13

06-02-2011, 03:16 PM

Ordered a Nardi wheel on 4/19. Still haven't received it. Been told twice that it will be at my door in two weeks. The next call they said that Nardi was shipping it that night and they would forward me tracking by the end of the next business day. That was yesterday. Still no tracking. I just called a few minutes ago as well. It rang for a solid ten minutes before it sounded like someone picked up the phone and then hung up. My phone made the call ended tone. Thanks to these guys my car has sat for going on two months now because I sold my other wheel.

*edit* Forgot to mention, they also told me it would be easiest to email their tracking department. I've sent two...no reply.

sidewaysil80

06-07-2011, 11:39 AM

Though we are technically not allowed to respond in this thread which is why we are absent to answer in here I will say that I am pretty good about getting to PMs ever 2-3 days or so at worst and will take care of any unresolved issues if you pm me name number and order number if you have it.

Thank you
Intensepower.com

D-Max items were prefaced with no guaranteed ETA and are listed as such in the thread and website. All PowerLab manifolds have shipped, anything else lmk via pm and I'll get you taken care of.

bullshit, you specifically gave me and other members "eta's" and continued to bullshit us by saying they were in transit. it then surfaced this was long AFTER dmax japan closed it's doors and 5zigen confirmed they had no dmax items in their container.

btw, thank you for the 3 week late kit and the fractured/cracked side skirt it showed up with! you and your business are a joke.

booey13

06-14-2011, 12:57 PM

Called over a week ago, the guy told me that he talked to Nardi and my wheel had shipped. He said he just had to request a tracking number that he would forward to me in the next couple of days because Nardi was bad about providing them. Still no wheel or tracking. Seems to me that they're the problem. Not Nardi.

San Diego Kouki

07-08-2011, 02:25 PM

I ordered on June 16th, never got a tracking number. Never reached someone when I called by phone which was about ten times for six minutes or so. Never got a response on any of my emails. I should have looked on this thread before ordering from Intense Power. I thought that since it was an advertiser on Zilvia that it would be a reputable company.

DeleriousZ

07-12-2011, 06:19 PM

sidewaysil80

07-12-2011, 06:26 PM

i'm in shock that zilvia is continuing to allow them to advertise on their site. i guess as long as they're getting paid too they don't mind it being it at the expense of members.

aznfab213

07-14-2011, 11:10 PM

rating: thumbs down.

ordered an sk62 shift knob but they sent me an sk12. I emailed them about it, but they never replied back. Another thing is that the item took forever to get to me and the tracking number was never given to me until the day i requested one....

I will never do business with this company again. :picardfp:

Jukebox

07-27-2011, 01:34 PM

Been waiting on my Dmax Floormats since March. They have never gotten back to me, wont answer phone, emails or pm's...

the a3k

07-27-2011, 10:20 PM

a lot of companies have problems but not like this. im about ready for a refund

kouki_steve

07-28-2011, 07:20 AM

Ive always had good customer service and overall experience with
intense, really good guys and always answer the phone.

Up until ordering my stance coilovers 2 weeks ago,
through a private message, i was told to excuse them that they were
redoing their phones and service/moving things around at the moment.

Its been going on 2 weeks but I really wouldn't worry, they are good
guys/great prices and I'm sure they will take care of all of us and chime
in soon.

booey13

07-28-2011, 07:47 AM

I finally got my credit card company to refund my money and they said that they'd open a claim against the company. It's their problem now. After two months of waiting for my steering wheel, I got my money back and ordered from touge factory. Wheel came in two days. I'll never deal with these dudes again.

SlideStyle180

07-28-2011, 06:44 PM

Ordered a shift knob thru this company on July 15. I can tell this is going to be one hell of a wait. I sent an e-mail 2 days ago. It been nearly 10 BUSINESS DAYS. Still no reply. I just want what I ordered already. Otherwise, come Monday, I'm filing this with my credit card company. Nobody deserves this poor example of customer service.
:bs:

towlie

08-02-2011, 06:41 PM

Purchased an s13 resonated test pipe two weeks ago

Sight nor sound of it has been seen, I only recieved an email stating they have received payment

I just want my part already

hockeyrules

08-03-2011, 01:11 PM

if you try and order from there website it says not open for business?

venom2034

08-03-2011, 06:51 PM

Purchased an s13 resonated test pipe two weeks ago

Sight nor sound of it has been seen, I only recieved an email stating they have received payment

I just want my part already

what the ****!!!!!!! I am exactly in the same situation as you. I bought a resonated test pipe on the 23rd, got an email that the payment was accepted and I have yet to hear from them. I WISH I had checked the forums. I was stupid and trusted it since it was linked from other reputable sites such as zilvia. I always do a legit check on websites I've never heard from but this time they got me. :facepalm:

Tomorrow I'm going to put through a claim with my bank. I want a full refund. This is ridiculous, I haven't heard from them at all.

vbgambini

08-03-2011, 07:28 PM

the a3k

08-03-2011, 11:38 PM

Ordered 2 sets of stance coilovers almost 2 months ago and still haven't t received them. He keeps telling me that stance has a few containers and will be shipping out tracking numbers and will forward them to me but after a month and a half nothing yet. Just giving me the same into. Wasnt even warned that they wee going to take this long until I made the order! Going to wait Little longer but very pissed at them

i bought about 3k worth of stance stuff and other suspension pieces and i had to wait like 2-3 months. when i got my stuff, 2 things were missing. then i got another piece separately. still missing 1 part that im gonna dispute with my bank cause this shit is getting ridiculous

vbgambini

08-04-2011, 09:21 AM

Oh man i feel you on that. Looks like I'm on the same boat. i had no idea till i ordered. It is getting rediculous

the a3k

08-04-2011, 10:42 AM

it is ridiculous. i mean, theres a lot of companies out there that have issues with customers but not like this! 7 pages of complaints, and thats only on zilvia. im sure theres a lot of other unhappy people. the owner of zilvia should definitely not let them advertise here anymore

vbgambini

08-04-2011, 07:56 PM

Exactly that's why I ordered from them because the forums still have them advertising on here. Their thread still gets updated by them so I don't understand why its all messed up.

the a3k

08-04-2011, 11:28 PM

yea i placed my order on march 19th. i need my fucking money back

jakins

08-05-2011, 10:17 AM

yah, nearly impossible to reach and took well over a month to get my coilovers after a ton of BS. never doing buisness with them again.

towlie

08-05-2011, 02:17 PM

Okay, I tried calling them to see what the deal is

I blew the shit outta their phone for nearly 15 minutes, with three separate phone calls

No answer, that really bothers the FUCK outta me, answering your phone is the basis of customer service

I'm going to keep trying, if no one answers then I'm going to call my CC, cancel my order and reorder at FRSport (shoulda done this in the first place)

At this point I'm getting pissed off

venom2034

08-05-2011, 09:18 PM

I called everyday all of last week for my test pipe. I never heard of them once over the phone. they never pick up. finally i got fed up and called my cc company and requested a charge back.

SleeKS13

08-05-2011, 10:58 PM

yup definately dont order from these guys, customer service is terrible. the guy i talked to was a complete jerk,

been waiting for some Origin Lab stuff, it was only going to take a week or two. its been almost 2 months now... . i had asked for my money back and the guy told me too bad, its a special order part. And the thing that pissed me off the most at the end of the call, he said he spent "12min and so seconds on the phone" like i was wasting his time and he has another million calls he has to attend to, and "that special order parts can usually take twice or more than the actual time we give you, its the nature of the beast" and he also mentioned he has a S13 and that he's waited for months for his parts (who cares!).... If i knew it was going to take this long, i never would have ordered in the first place, ive ordered SSR wheels from japan and waited over 4 months wich i didn't mind because the company told me excactly how long and kept me updated,... just don't lie about it to begin with and be honest on the waiting period. And at least keep up with updates, don't just go mia...

I work as a Service Writer at a repair facility, i have the upmost respect to customers on the phone, even if i deal with tough customers, you still have to be professional about it.

PLEASE, never order from these guys! Iam actually going to open a dispute with the credit card company asap. tired of waiting with no response... on phone or emails...

hope this sheds some light on anyone interested in buying from them...

towlie

08-06-2011, 12:02 AM

Okay, so I continued to call them.. 2pm on a business day I don't understand why they wouldnt be helping customers

Filed a claims dispute with my CC, got a full refund

I will never shop again with intense power or recommend them to anyone

Aki180sx

08-07-2011, 01:31 PM

Ordered 180sx Dmax lights 4 months ago for 3 months I was being told my order was on its way, Then at the end of the three months I was told they did not order enough.

Held me on the phone to issue a refund I never received been trying to get my refund for the past month sent emails and called almost every day to no answer.

DO NOT BUY FROM THIS COMPANY!!!!!!!

RB24_S14

08-07-2011, 02:16 PM

Yeah I ordered some Dmax clear corners for my senki like almost 3 months ago and then I was told they didnt have any in stock a month 1/2 after I purchased them. Then the order was changed and I bought Vertex Corners instead. Now its been over a month with no responce. They never write back or pick up the phone. THE WORST COMPANY!! I just want a refund back. It was $120!

vbgambini

08-08-2011, 10:14 AM

Has anyone heard from them in the past few days? This is crazy

Aki180sx

08-08-2011, 12:33 PM

Nope no response to calls or emails.

Visa answered my phone call and that's all I needed though.

DRIFTERS14

08-08-2011, 07:57 PM

7-27-11 last i heard from them said he will check status when he gets back to office???

kouki_steve

08-09-2011, 07:19 AM

They are extremely tied up at the moment, they cheerfully issued
my refund back through paypal.

Ive ordered before, really fast service, just right now might
not be the time to buy. At least he was being honest to me.

vbgambini

08-09-2011, 07:20 AM

They just answered me yesterday saying he is now going to talk to his Stance representative and check on my order. Doesn't make sense that now he's going to talk to them after 2 months?

kouki_steve

08-09-2011, 07:29 AM

They just answered me yesterday saying he is now going to talk to his Stance representative and check on my order. Doesn't make sense that now he's going to talk to them after 2 months?

i had also ordered a set of stance gr+ coilovers,
intense's deal was really good. Too bad stance
is on backorder till later this year, wish i could have
known that from the beginning.

the a3k

08-09-2011, 04:59 PM

They just answered me yesterday saying he is now going to talk to his Stance representative and check on my order. Doesn't make sense that now he's going to talk to them after 2 months?

i ordered my shit back in march. theyve been "talking to stance" for quite some time..... doubt it. send me my damn stance part!!!!

slim

08-10-2011, 10:57 AM

after 3 orders that didnt go as planned, i was going to give them another chance to earn my business but after 5 phone calls that went unanswered i have come to the conclusion that its not worth my time to try and buy from a company that just doesnt give a fuck about customers. really id like to give my money to someone that might be around in the future. anyone thought about reporting to the BBB?

the a3k

08-10-2011, 12:15 PM

BBB sounds like the only option we have. if they dont answer calls, emails, pms, and our products are nowhere to be found, then it leaves me no choice

the a3k

08-10-2011, 12:38 PM

Highline International Review - AUTO PERFORM, RACE & SPORT EQUIPMENT in Gilbert, AZ - BBB Business Review - BBB serving Central, Northern and Western Arizona (http://www.bbb.org/phoenix/business-reviews/auto-perform-race-and-sport-equipment/highline-international-in-gilbert-az-1000003017/)

vbgambini

08-11-2011, 12:37 PM

I've been getting pms back after after few days of waiting but its the same answer pretty much as the last one. Anyone get any updates at all? Its just crazy.

the a3k

08-11-2011, 01:27 PM

no pm or email. im gonna go to BBB in a few days

JJ240

08-16-2011, 11:01 AM

Ordered D-max zenki corners from them over 4 months ago, was told after waiting 2 weeks that they would come in the next shipment. Been giving them plenty of time since I know that can take awhile. Guess its time to file with the CC company and get my money back. Tried to call them and no answer so I started looking for them here and found this thread....:picardfp:

RB24_S14

08-17-2011, 02:29 PM

I have Emailed everyone! Even to The Intensepower Zilvia advertiser. The advertiser keeps telling me he will check my order but he still hasn't contacted me! I contacted my Cc company already but they told me I can't get my money back since 30 days have passed which is retarded. Basically I can't get my refund!

unaffiliated240sx

08-17-2011, 04:38 PM

I filed a complaint with the BBB today.

sidewaysil80

08-17-2011, 05:30 PM

i think it's fucked up that zilvia is keeping them as an advertiser. i've pm'd a mod about talking to west to close their account but i don't think anything came of it. has anyone else pm'd the mods about this?

cas2626

08-18-2011, 11:54 AM

I ordered a Nismo Powerbrace off them about 4 months ago. I called the company about 3 weeks after ordering it and the guy told me it was out of stock and they would have to order it from Japan. I wasnt to mad then... after about 3 weeks after that conversation i gave them a call again...no answer, and for the last 3 months i ve been trying to email them and call them but they dont answer either. I just want my money back. If anyone has any information on how to get ahold of them, maybe another number or something i would greatly appreciate it. Im a pretty patient person but this is just getting stupid. And if anyone is looking to buy something off of Intense Power, DONT DO IT!!!!!!:facepalm:

brndck

08-18-2011, 11:59 AM

First off, wrong section. There is already a reviews section.
Second, why don't u just dispute the charge with your bank or credit card company?

cas2626

08-18-2011, 12:01 PM

didnt know i could do that and thank you!

whiterps13

08-18-2011, 12:03 PM

First off, wrong section. There is already a reviews section.
Second, why don't u just dispute the charge with your bank or credit card company?

First off, youre correct. Wrong section. Expect this thread to be closed very soon.

But, it seems like people post these threads to hopefully get some kind of answer from the company before taking that next step. I would be frustrated, especially when you cant get a hold of a reputable business during normal business hours or via email. If they are purposely dodging you over a few hundred dollar parts that is indeed a bad business practice.

On a side note, I have ordered from Intense with good results.

cas2626

08-18-2011, 12:06 PM

ive been waiting on a nismo power brace for 4 MONTHS NOW!!!!! this is retarded!!

CamryOnBronze

08-18-2011, 12:35 PM

I basically had the exact same experience involving a set of DMAX floor mats. I don't like to trash talk businesses or anything like that, but it was super frustrating for sure.

CamryOnBronze

08-18-2011, 12:49 PM

I emailed asking for a full refund and they finally responded with the refund. Emails asking about the status or expressing my concerns were ignored, but sternly asking for a refund did the trick. Ordered them from RavSpec and had them 5 days later, after waiting for about 4 months for Intense Power.

I am no stranger for waiting for things to arrive from Japan, but a wait should not be that long when things are originally described as in stock. Apparently the container didn't have enough sets or something and that is why they didn't have mine. Oh well...

beastka101

08-18-2011, 01:09 PM

i too had the same experience with them and this was a year ago, and they never replied to my emails, and still havent refunded me my money.

cas2626

08-18-2011, 01:31 PM

its retarded because i have sent them emails saying i want to have a full refund several times but they dont answer, and i called the credit card company and for some reason they dont show up with the charge which i know for a fact that they already charged my card

MrFairlady

08-18-2011, 04:35 PM

Yup. Dmax floor mats took 3-4 weeks to see that they cancelled the order and I don't remember being charged or actually getting any refund. Now no one has dmax mats avail.

Intense has been good 1 time on their price of coil overs,which was better Better than anyone. So that's all I can say good.

the a3k

08-19-2011, 02:08 PM

Just got a pm saying I'll get a refund. Took a while but at least they did it.

vbgambini

08-19-2011, 07:50 PM

Asking for mine a few days ago. Still waiting.

vbgambini

08-24-2011, 05:20 PM

Anyone hear anything???

WanganRunner

08-30-2011, 08:00 AM

I'd ordered some dmax/junyan lights and it took them like 4 months to let me know that the lights were never arriving. I did finally get a refund and a friendly explanation, but it took FOREVER and I felt like I was getting ignored.

I'd order from them again, but only for plain-jane shit that's in-stock and commonly available. No overnight parts from Japan, as they obviously can't be bothered to inform people about what is and is not enroute, in-stock, or available.

Good pricing though.