K_style

I called T-Mobile to change my plan since I only had little minuets left.
My contract with T-mobile has ended almost 2 years ago and I am just waiting for an i-Phone 5 to come out to change wireless company.

After requesting change of plan with customer representative over the phone, she had me to listen the automated messages to verify my request.
FIrst it wanted me to press my phone #, Second it was asking me if I am agree with early termination fee of $200 "If" I cancel the plan before the contract ends.
Of course I did not agree to that because my contract has ended back in ice age.

After that T-mobile customer representative told me that any change of plan requires NEW 2 YEAR Contract started 7/24/2011.

What? wait... WAHT? I told them cancel whatever request I made.
I am canceling service ASAP. What kind of Wireless company or other service company requires NEW contract just to change plan ???

I just wanted you all know how outrageous T-Mobile has become. Only reason I was with T-Mobile even though how horrible reception, service, etc is "Cheap".

Now T-mobile is no longer my favorite CHEAP wireless company.

*Pardon my bad grammar.*

future

Expensive ass verizon ftw

towlie

T mobile sucks, big surprise

K_style

So when does i-Phone 5 coming out !!! darn it !

Daniel.

This has been standard industry practice for a few years now. Good luck getting better treatment somewhere else.

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EsChassisLove

When Jobs returns as the CEO....llllool

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IG/TikTok-ThatS14_Z06guy

K_style

It may be in case of changing plan during contract but not after..
I had Verizon wireless before and changed plan without extending or any contracts back in 2009.

Chaluska

rumor has it the iphone 5 comes out on sprint.

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Daniel.

Like I said, times have changed. The wireless industry adopts new practices/policies and alters existing ones routinely.

Just look at the rate plans available today, compared with just last year.

Also note that once one carrier does something, the other 3 major ones inevitably follow suit, with the exception being that Sprint is the only one left with an "Unlimited" data plan.

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K_style

I don't think it is no longer a Rumor. It supposed to come out in October which it's forever from now !!

TheWolf

Sprint doesn't "throttle" they just throttle quietly. My friend who's on the road 24-7 as a sales rep swears his connection is twice as fast at the beginning of the billing cycle than near the end. It's not that they restrict him, it just takes twice as long to get something done. He moves about 5-6gb of data a month on the road.

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Eye on the Prize

K_style

I totally miss Cell phone plans in Korea.
Starts as low as $5~10/mo and pay for what you use. and free receiving calls.

Maybe I should look into Cricket wireless... only thing is they have pretty bad phone options

simmode1

I've had T-mobile for over 10 years now. This has ALWAYS been their policy. I don't plan on going anywhere else since I have preferred customer rates ($85 for unlimited talk/text/data), so I don't care. Their service has always been fine to me.

WanganRunner

^^
This.


Basically everything triggers a new contract, on any provider.

I transferred a number from work (their account, my phone) to a new personal account (i.e. my account, still my phone). This triggered a 2y contract and I didn't even get a phone with it! So no upgrade credit, no new phone, same old phone but 2Y contract.

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Speed Junky

Yep I was planning on switching to Verizon for the iphone5 but gonna stay with Sprint since they will be carrying now. I'm just tired of these Android phones, the HTC 4G phone was a joke, got rid of that in 2 days and opted for a affordable LG Optimus which has been OK.

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Mister.E

Android phones are good, but HTC fucking sucks.

I will be leaving T-Mobile for Verizon next year. Their service out here in Vegas blows.

K_style

No this has not been their policy until 7/24/2011. I have changed phone # last year, changed plans often. Never, Never required new contract nor extend.

Good for you if you like them so much. I had no problem with service just bad reception.

BTW $85 for unlimited plan sounds rip off for over 10 YEAR OLD customer.
Sprint offers $79.99 for unlimited data,txt,wireless calling with new phone. sound much better than your "Preferred Customer Rate" with old phone you are stuck with unless you pay full retail for upgrade

Danb

I work for at&t as a sales rep in the south, i dont know how the service is wherever you are but at&t is a good company. The only time a contract is extended is when you resign and get a new phone. You could change your price plan twice a day for 5 years and the only thing to come out of it would be some prorated charges and the same with verizon, i am customer to verizon and had to make several changes to my account in the past and never touched my contract.

Ive heard all the horror stories of t-mobile and their price plan contract extensions which is total BS! and then again ive heard good things from the company based on the JD power associates cell phone company customer service reviews.

Throttling data: First off, if you use more then 2-3gb's a month on your cell phone you need to find a new hobby excluding pandora or other pandora type of apps. Verizon and at&t throttle the speeds on the customers who have been grandfathered in with the unlimited data plans for a smartphone after 2gb's have been reached. I dont know about the other companys. I can see why the data is throttled on a customer if 4-5gb's of data is reached in a normal 30 day billing cycle.

I think at&t verizon and sprint are the top 3 carriers, in my area atleast.

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impossible is just an opinion

Redstar

Cancels cell phone contract that ended a long time ago.

Doesn't pay cancellation fee.

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K_style

Oh by the way.. my father in law has been Sprint with just over 10 years.

he pays $40~45 for unlimited everything... he just kept extending contract every 2 years, but with some deals such as more discount on his plan and adding txt etc.
How come you don't get that kind of deal? shouldn't they treat you better? unless you don't mind paying $85.00/mo

K_style

I heard good thing about AT&T. Especially awesome data speed and reception but calling.

I'd still go for CDMA service carriers. Most likely Sprint. $49.99 /line unlimited family plan sounds best in the market

K_style

Don't we all know that already?

BustedS13

virgin mobile homie

slum it a little, feels good

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SochBAT

I think this trick still works for cellphone companies.

http://www.youtube.com/watch?v=nYUAnnCFscw

This SHOULD still work. And remember to record them/ask to record them from the start of the conversation.

Also, if any rate changes/policy changes go through, they are legally required to inform you/send you notice, IIRC.

K_style

Thanks... but I do not have contract with T-mobile. I can leave anytime. and surely they did not send me notice about the changes though

drift freaq

What is written above by a sales rep for AT&T is most likely biased and not exactly correct. I had Cingular aka SBC aka the New AT&T. They pull the same shit with contracts as everyone else does.

Want a new plan sign a new contract. I worked for Cingular. Yes you could lower your plan without extending your contract but try going to a higher one. LOL
Oh and like others have said any most all providers make a a change in plan a possible new contract situation.

OH and AT&T customer service is the absolute worst. LOL Plus they are god aweful expensive for the quality of service. They suck here in Los Angeles. LOL

I have had T Mobile for the last 8 years. I have Unlimited loyalty $50 a month unlimited minutes, unlimited data (5GB and then throttles down) $25 a month.

The only contract I have is for the phone. If I get a new phone I sign a new contract for the phone not the plan.

If you go to one of their new minute plans of course you are going to sign a new contract its a new plan.

Oh and the Iphone 5 will be on all carriers as Apple is putting a Penta bend chip in it.

Oh and for all who care. If you want to surf the net and use the phone at the same time the only two carriers in the U.S. that can do that is AT&T cough cough SBC. and T Mobile.

Both Verizon and Sprint are CDMA and regardless of Android or Iphone you cannot surf and talk at the same time. CDMA technology does not allow that . GSM does.

Supposedly LTE will correct that but I have not seen it proven yet.

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Nicelyphe

Iphone 5, on Sprint in October.

BustedS13

50 better android phones, on Sprint (and every other carrier) now

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Danb

Im sorry you feel that way but I have been with the company for 2 years now and changed different parts of customers price plans more than i can count in one lifetime and i have never added a contract of any kind, In fact its not an option anywhere in our system to add contracts unless i am upgrading someones phone and it never has been aslong as i have been employed by them.

Oh cool you worked for cingular, yea well this is at&t and the system and functions are totally different than before. There might have been some things like that going on back then in "those days" but its not anymore.

LTE does allow data trafficing while talking on the phone, I use it daily with my verizon thunderbolt. its awesome

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impossible is just an opinion

Daniel.

I worked for AT&T at a direct retail store as a sales rep when Cingular rebranded and I can't imagine them relaxing the contract renewal policy in the last 4 years.

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