Hailtothesilvia

I ordered the RSR-EXmag for S13 on Tuesday last week (12/20/05) via phone call. I spoke with James directly and was told that the item will be shipped out that same day. He didn't tell me what kind of service he'll use but to expect the exhaust by monday or tuesday at the latest and to check my email for invoice and tracking number.

3 days later....
checked my email, no invoice, no tracking number. I didn't mind, thought it would be understandable that those guys taking off for holiday so i called and left a message for those guys to call me back.

6 days later....12/29/05
no exhaust, no invoice, no tracking number. I got a bit frustrated as for some reason IPS have not respond to any of my messages, PM, posts, AIM, or phone calls.

the point of this thread is not to give these guys bad credit or anything. However i found this rather unprofessional for these guys unabling to keep up w/ customers requests. I can understand the exhaust not getting here due to busy holiday seasons..shipping might be a bit slow than usual but what's the deal with lack of respond?

Hopefully it's just me being a bit impatient...
any of you guys out there having trouble getting in touch with these guys?

Tao

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TAOspeedwagon II

sidious141

I dident notice this untill now but I just posted asking what the deal is on the page where I saw you were asking for your tracking number and invoice. Id like to know whats up also because I really need the part I ordered from them. Hopefully this doesnt go on much longer and they have a good explanation for what is going on and set things right. At least I know Im not the only one having this problem I guess.

Hailtothesilvia

12/30/05
i gave multiple attempts in hope to get in touch with IPS, still no hope. I would really hate to think that a business that appears to be as legit as IPS is trying to jip me and sidious....things are not looking good

I will try again on monday (01/02/06) and see if i can resolve this issue. If not, then i have no choice but to take certain action...if possible.

IPS - If you guys are reading this, please check your emails, pm, and voice messages. Please get in touch with us (me and sidious) asap. As for me, i'm not pissed..but definitely not happy and i would like to know what's going on.

Chanon Techakanon (TAO)

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TAOspeedwagon II

sidious141

I still dont know whats up, called a few more times and still nothing. If I dont hear somthing by later on next week Im talking to paypal to see if anything can be done.

maz2001mp

IPS = NO

I ordered an IPS grounding kit for my KA24DE S13

Here is my paypal info copied and pasted:

Dec. 14, 2005 Payment To Import Performance Solutions Completed Details -$60.00 USD $0.00 USD -$60.00 USD $0.00 USD

Dec. 14, 2005 Transfer From Bank Account Completed Details $60.00 USD $0.00 USD $60.00 USD $60.00 USD

It's been a while now and I hope IPS comes through with my order. I am in need of this kit asap!!! Where are you guys I've sent numerous pms???

Tao I don't think you have been impatient. I wouldn't mind if my order had to take longer, but I would appreciate it if I could be contacted by IPS in regards to the status of my order. I really would like some info and IPS was very helpful with my choice for the grounding kit. It's just after I ordered the kit, I haven't heard anything. Hope everythings alright over there.

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1991 S13

s14dr1ft3r

maz...I'm in the same boat as you. I paid on the 15th and have not heard a word since the money left my account. I have sent numerous PMs and even posted in their own thread asking what was up but have not heard a word. They seem like a perfectly legit business and I'm hoping that there is an explanation for all of this. I am also in dire need of this grounding kit (really shitty throttle response) and was hoping to get it before Christmas. I can understand that the holiday shipping can slow things down but 3 weeks? I can get stuff faster shipped from Japan. IPS, I don't know whats going in your world but you have an obligation to your customers. From the way it sounds, none of us are mad that our products are taking so long...we're mad that we hear nothing from you explaining the delay. We just want to know that you will fulfill our orders and that we will not have to take action against you.

Their last post seems to be the 26th of December. The last PM I sent them was sent on the 29th.

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“If everything’s under control, you’re going too slow”. - Mario Andretti

MINatWOT

hey well i kno the owner of ips pretty well... he has been waiting of a few connectors to come in... and he hasnt had chance to make the grounding kits bc the connector company doesnt have any of the connectors in stock

and it appears to b that he went somewhere for the holiday... ill let u guys know asap on what happens

im sure that [email protected] will not screw u guys over... just please b a little more patient

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sidious141

Well whatever the case is I made an order the 19, now its the 1st, they have my money and I dont have my part. Like I said I dont know whats going on, they dident seem like someone to screw anyone over. I just want to hear somthing from them soon so they can tell me why I havent gotten what I ordered yet or even an invoice or tracking number.

Hailtothesilvia

well that's a good thing to hear at least...but still doesn't explain the delayness of my exhaust since he told me he has the item in stock and was shipped out the same day i placed the order.

I'm still gonna wait until the middle of next week for their responds to our orders.

Thanks for the reply Minatwot

Tao

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TAOspeedwagon II

maz2001mp

That is totally understandable. In no way am I jumping the gun and saying "IPS screwed us and ran with our money"... I was just curious to see what the status was with my order.

I did send them money on the 14th and its been about 3 weeks now so I was just curious to see if everything was ok on IPS's side. I was just asking for a response. If someone from there emailed or pmed me and said they had an issue with a supplier, that would be fine with me. I've been patient for 3 weeks and I still am. I'm just inquiring to see what happened with my order.

Thanks for the response though, hopefully everyone gets thier stuff soon.

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1991 S13

maz2001mp

This is why I was curious:

Originally Posted by maz2001mp
Quote: I have a 1991 240 KA24DE. How much would a kit be shipped to 10312? Does the kit comes with directions for where to mount the wires at the stock ground points?? Is there a price difference between clear and black? Let me know.

Thanks!

Mike Maz


Originally Posted by importsolutions.net
Quote: $70 shipped for clear, $60 for black, comes with directions, in stock and ready to go, thanks!


Originally Posted by maz2001mp
Quote:
Great! I would like a black kit for the KA24DE s13. How would you like payment? Let me know.

Mike

Originally Posted by importsolutions.net
Quote: For small stuff i like to use paypal. $60 shipped for black wires, just make sure ur address is on there and write what u are buying and for what car and that should be it. [email protected] is the paypal.

Thanks!


Originally Posted by maz2001mp
Quote: Money sent! My email is [email protected].

Thanks again!!

Originally Posted by importsolutions.net
Quote: Ok, should take a few hours to make then i'll ship em out.

I give IPS the benefit of the doubt. I was just told "Ok, should take a few hours to make then i'll ship em out." So that's why I was curious to see what was going on since the order was supposed to ship out on the 15th. I have no doubt in my mind that the kits will go out soon. I'm just curious when lol.

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1991 S13

developer

My transaction with IPS was a bit rough in terms of receiving my item promptly. I ordered a Buddy Club seat and paid on Dec. 7th. They said it would ship immediately. So i waited for a few days and PMed IPS to see if it was shipped yet. It was not till the 20th was my item shipped and received the tracking number the day after. During all that time i PMed IPS many times (got replies mind you explaining what the delays were though at the time i thought he was lying but i now they seem legit). I received the seat on the 28th.

So yeah if a seller lists that an item would ship immediately they had better do it promptly. It's not good business practice for the customer to have to wait almost 2 weeks for his order to ship out. He called me the most impatient and non-understanding customer that he's ever dealt with. I agree that i'm a bit impatient but the fact remains that if he had shipped sooner than i would not have been so annoying. I've purchased many things online before and this transaction by far has been the most rough.

I trust that IPS won't screw you guys over cuz afterall IPS is a Zilvia.net sponsor but i know how all you guys feel for sure. Your money is in the hands of someone and you don't know what the status of your order is....very frustrating indeed.

Hailtothesilvia

something really weird just happenned. It seems like all the group buys and Ads special for IPS are no longer exists. Did the Mods do this? What's happenning here?

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TAOspeedwagon II

s14dr1ft3r

I just noticed that myself. Its as if it never existed. If a mod did this and is reading this, please put those threads back. For us, that's the only major piece of leverage besides the paypal receipt. If the items are no longer available, then just mention that in the thread...don't delete it all together. As for IPS, I have no doubt that they are legit and its cool for the owner to go on holiday vacation but is the owner the ONLY one that can give us an update? If there is a problem with the supplier ... fine. But tell us that. Dont keep us guessing as to when or IF our products will arrive at our door. I was also told that my wires were ready to go. If he is indeed waiting for new connectors, then he should have told me that up front. I would not have had a problem with that. Again, I'll trust IPS for now and hopefully this matter will be resoved quickly.

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“If everything’s under control, you’re going too slow”. - Mario Andretti

maz2001mp

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1991 S13

S14DB

IPS suddenly deleted all their Ads on Zilvia without any notification or reason to us. We are investigating the matter and will get back to you when we find out why this was done. We can still see the Threads, they aren't going anywhere. They have just been deleted from Members view.

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s14dr1ft3r

right on, thanks S14DB.

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“If everything’s under control, you’re going too slow”. - Mario Andretti

Hailtothesilvia

damn...if anything happens it'll seem like im getting fuked the worst...$475 down the freakin toilet

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TAOspeedwagon II

s14dr1ft3r

as long as its been less than 45 days, you can file a dispute through paypal (if thats what you used) and get your money back. So dont worry. It'll all work out.

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“If everything’s under control, you’re going too slow”. - Mario Andretti

Hailtothesilvia

i pay via debit card through phone call tho.... will I be able to get my money back if worst come to worst?

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TAOspeedwagon II

maz2001mp

Thanks for being on top of it, it's much appreciated!!!

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1991 S13

s14dr1ft3r

i think for debit it depends on your bank but its typically 30 days.

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“If everything’s under control, you’re going too slow”. - Mario Andretti

sidious141

Has anyone delt with paypal when its somthing thats not from ebay when it comes to getting money back? Im hoping it wont be like getting money back from an insurance company if we never hear from ips again. If anyone has any little thing post em up. I dont know how much longer I can go without what I ordered from them before I shell out the cash to someone else.

developer

If you guys paid with a credit card just go directly to your credit card company and issue a chargeback immediately instead of going through PayPal cuz they can take a while. This IPS thing is getting extremely sketchy so i'd do it ASAP cuz it can take up to 90 days but usually much quicker to get your money back.

I'm glad i got my order through cuz i did warn IPS about resorting to a chargeback if he didn't ship out soon.

maz2001mp

I filed a claim with paypal because there is still no word from IPS on this matter. I have nothing against IPS and hope everything is ok on their side. I don't want to insult anyone either, but it's been way too long and I need to file a claim before 45 days to get my money back via paypal.

I would have rather liked a quality grounding kit for the good price that I paid, but due to the fact that IPS has not responded to this thread, has deleted product offerings/posts and fails to atleast contact us and say "hey guys I am sorry bare with me a little longer". Unfortunately I must go ahead and continue to file the claim and wait for a response through paypal.

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1991 S13

Hailtothesilvia

Mods, have you guys find out anything regarding this matter yet?

yea..i tried to contact IPS again, earlier today, still no answer. At this point, my patient has reach the limit. I will contact my bank tomorrow and see how long it will take to get my money back.

Thinking about this BS pisses me off....such a waste of my time, and now i'm driving around exhaust less thanks to IPS

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TAOspeedwagon II

RJF

I sent an email earlier today asking about the removal of their posts.

No answer yet, but today was a business holiday for alot of companies.

-Bob

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Zilvia.net...Where the Truth Hurts and Pain Builds Character

sidious141

Claim filed with PayPal, I was going to wait longer but if they are going to get on here and delete their posts but not get back to anyone then the gloves are off and Im ready to get it over with. If I get a tracking number or somthing Ill be happy to cancel the complaint and let everyone know if I got what I paid for but untill then this is how its going to be I guess.

f0oLz

i ordered origin stuff from them just recently, but im not really sweating it. they said it would be here around the 3rd of jan. and there must have been a reason. probably because they went on vacation or something. but yeah. just letting you guys know.. im local so maybe thats why im not as worried. james is a good guy though, i dont think he's one to rip people off.

s14dr1ft3r

i agree. i'm not giving up on them yet. knowing today was a business holiday i decided to give them another shot. but I better hear something soon or I'll be filing my claim as well. Nothin against IPS but i dont go shelling out $$ for nothing in return.

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“If everything’s under control, you’re going too slow”. - Mario Andretti