PeaceOnesxWai

Anyone order the sr20 hardware kit lately? Really need a hardware kit since some bolts are missing for my build

CaBS

I'm in the same boat. I'm about to put all my suspension together and after 4+months still have nothing to do it with!!

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hksztss

ive had awesome service from ballerbolts!!! vouch!

CaBS

lend some of your service to me please! I think 4 months is a pretty unreasonable wait time with no contact explaining if/what/why there is a holdup?

Still hoping he comes through though cause all the gear looks awesome and know one else really does it!

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Beejis60

For those of you that need parts, it would be easier to take the measurements yourself and buy your bolts from someone like Fastenal, McMaster-Carr, and/or Darling Bolt. Unfortunately, I don't think those guys have the fancy shit that some of you want, for that, I would check out Pro-bolt and ARD nuts. I was frustrated in December with Fastenal and some service issue, but my account manager really hooked me up last week on an error by them from that order in December that makes me quite open to ordering from them again.

Toi

I haven't bought from him but an inquiry sent got a response after a month, at which point he said he would get back with me......That was in Feb, and still no answer. Think I will take my business elsewhere!!!

dudermagee

Wow that's bullshit, I just ordered some stuff, I'm going to give it one more week and ill file a dispute with my bank and report this to the bbb.

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CaBS

Has he gone bust or something?

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scottie

I got an email from them a couple of weeks ago confirming they are still in business. However, when a "business" number has a full mailbox, clearly states on the website they are closed for a couple of weeks because of back orders, it is not someone I personally will do business with. I am the type that will gladly pay a premium if I can get say day response. Good luck to those who purchased.

PeaceOnesxWai

Mazworx had a similar engine bolt package so i went with them.. ive received my tracking last week since my last posting on here looking for the bolts on 4/26

Beejis60

It's been like that since January when I ordered from them. Ryan Hampton is the owner's name and his "real" cell phone number is 626-893-4476, but I called and left numerous voicemails with no return call, then claimed he never got my voicemails. Good luck with contacting him!

BoostinIX

It's a shame. You've got a product people clearly want but can't get it out and can't get the customer service down. Most people would kill for a desirable business these days.

Beejis60

Wonder if BeejisBolts should come online for sales?!??

S14Driftr91

fuck i just ordered the s14 dress up kit in burnt on monday 5/7... im scared ill never see them!

I tried to call and order over the phone but his message box is full

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stance

i really wanted these bolts but the guy never replied back to my email asking if they were available to ship right away.

rdoni2

Just got my order from Baller Bolts today. Placed the order on 04/06/12 and was finally able to get a response from him about a week ago. This was from his personal business cell that Beejis posted. He said they were having problems with their machine shop.

For anyone waiting on their order, keep trying to contact him. I know he's not the easiest to get ahold of, but once finally talking to him he seemed like a pretty decent guy. Obviously busy, and should hire a customer service rep, but he was nice and professional and finally got me my order.
Hope this may help someone else out. Good luck everyone!

zeitgeist

got some axle bolts from them. Great product, it just took 2 1/2 weeks to receive them

CaBS

I still have nothing from a larger order its been around the 6 months mark.

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Beejis60

LOL this guy doesn't have a machine shop.

rdoni2

LOL, I didn't really care to question him much after I got my tracking number

rdoni2

Have you tried his cell phone? I called a few times with no answer, sent him a text and got a reply a little bit later.

CaBS

I dunno can I text internationally?

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rdoni2

Hmm, I'm not quite sure. If you could, I would probably give him a ring and leave him a voicemail with your call back number.
His company definitely needs some customer service, but he was friendly over the phone and got my order shipped out that night. Sounded like they were pretty swamped with orders too.

Quail

Have these guys got their shit back on track?

I assume not; I sent them an email enquiry a while back and never heard anything.

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Beejis60

I wouldn't text. Email with threats of credit card fraud and reference the Credit Card Fair Billing Act. Dude usually responds pretty quickly with that. BCC yourself to ALL emails sent to this guy.

S14Driftr91

I got mine finally! It took a little over a month, a little longer than I planned on waiting for but hey, it's not that big of deal after all. After a few attempts of trying to get a hold of Ryan, he finally got back to me within a few days. Although he's difficult to get a hold of, all in all, he's a pretty good guy to do business with. I was patient and calm with him, and just simply asked what was the hold up and if they were even still in business... He told me that they were infact still in business and dealing with a heavy load of orders. He also didnt have much help as he had to let two of his full-time guys go.

You just have to keep a cool and text him. He may not answer you that day but he'll get back to you within a few days. Anyway I'm more than happy with my set! Burnt titanium is TITS against pearl white!!!

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CaBS

They look awesome, where the f**k are mine argh!

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beastka101

Same situation, i ordered bolt kit on march 8th, a month later he sent me an email stating that it would be shipped friday, that week and i havent received anything yet and he hasnnt replied to any of my emails. this is going on 4 months.

eek

OK, After waiting a lil over 6 weeks, they finally came in. I emailed 3 times with no reply. I would have to say customer service does need alot of work. But I'm content with the results.

florante rea

Sweet jesus those r nice eek

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