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Could be they meant "counseling," like anger management.
They also mentioned zero previous disciplinary reports and lots of commendations - that's kinda telling, I think any cop will have some sort of citizen complaint filed against him after 20 years of service.
Perhaps the dude was having a shitty day himself (family prob? health prob?) and this was the sad intersection of two parties at the worst of times. It's not an excuse, but an explanation.
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