Quote:
Originally Posted by ronmcdon
There's only so much you can do to reduce sending jobs overseas.
businesses operate on bottom line.
Mass manufacturing is NOT ever going to come back to the US (not any 1st world countries for that matter).
Take that into consideration and adapt.
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I understand that, but I speak more to customer service jobs than manufacturing.
Like for instance, was I not using a gray-market phone not covered under AT&T's warranty program, and I needed to call for a warranty service, I would get a "vendor" (AT&T's pretty word for "outsourced") call center, a couple of which I know are in the US, but that one in particular is in India. I will get someone making a fraction of what the now-unemployed US worker would be making, to read (poorly) from a script and tell me his name is "David" when we all know better.
The service I get will be very poor as a result of the language barrier -- both real and perceived, I know how people flinch at the THOUGHT of hearing an accent that doesn't sound like theirs -- and I will leave this situation feeling less than pleased. This makes me, as a customer, feel slighted. Many will take their business elsewhere or nowhere at all, choosing to not deal at all unless they just HAVE to.
Sure, the manufacturing jobs will be where they can be, but it is kinda fucked up to ship customer service jobs overseas like that, and everyone is doing it.