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first you have to understand that best buy credit cards dont go through best buy, they go through HSBC or chase. HSBC has horrible customer service, and i wish my company didnt go through them, but thats how it is. Call 1-888-237-8289 (1-888-bestbuy) and they may be able to reverse the charge. What was the charge? If it was an antivirus software subscription or a magazine subscription, it was probably something you agreed to at checkout and the person checking you out failed to tell you that it was an automatically recurring subscription. If there is anything i can do to help you out, let me know.
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