silviarb25
02-25-2005, 10:51 PM
Do not buy anything from JGY Customs. I ordered an S13 front end conversion from them and got screwed. First they charge $850 ( way too much) but a friend said he could pick it up so I ordered from them. He then said he wouldn't be able to pick it up so I called them back and asked if I could cancel the order. This was 2 hours after the order had been placed. I even offered to pay any credit card fees that they may have been charged. Jason ( I guess the owner ) said I would have to pay a 15% restocking fee. I asked why scince he had told me the items wouldn't be pulled from stock for 3 days. He said that he wasn't going to talk to me about it(in a very smart @$$ way), that is just the rule. I can understand rules so I agreed and had it shipped to me (over $1100 including shipping). Jason told me the one I got was off of an employees car so it had some custom work and that I would be really happy with it. The hood was louvered (looks really nice) and it came with the turbo bumper rather than non turbo bumper. I asked the condition of everything and he said it was in good condition. "Needs to be painted, but it all looks good" is what I was told. He said one fender had a small crack in it. When it got here I was very unhappy. The bumper was BROKEN in 3 places and the fenders were so dented they were cheaper to replace then repair. Also there were no headlight brackets. I called to explain the problems and was told that it was my problem, not his. I asked if he thought that he should have informed me that the bumper was broken before shipping and he said "no, because you got a special hood and you were not a very good customer". All because I tried to cancel the order. He said I should take it and have it fixed. I argued a little and sent him some pictures. Later I recieved some headlight brackets in the mail. I called to ask about everything else, and his secretary said she had a message for me..."NO REFUND". I explained that I didn't want a refund, just my parts replaced. Jason would not take my calls or call me back, so I mostly talked to his secretary. After I threatened to file a law suit he through his secretary) finally offered to sell me a non turbo bumper at his cost plus shipping, but he couldn't get another turbo bumper because they are "too rare". During this conversation she made a derogatory remark about Asian people, which offended me because my girlfriend is Chinese and my stepmom is Thai. i asked why I should have to pay more because of his mistake, but got no answer to that. His secretary then called back and said that they couldn't get just a bumper, they had no intention of doing anything about the fenders, and that she was sorry, but they weren't going to do anything at all. So I have decided to let everyone no how they operate. Below is a picture of the very large break in the bumper that he felt he didn't need to tell me about. I dont like being screwed over by people and I don't want it to happen to anyone else. they have nice parts, but the main problem is that the owner is a jerk. I got a replacement bumper from another supplier, they had the turbo bumper in stock, and it looks great. If anyone wants one of these call venus-auto. This is the 3rd front end I have gotten from Venus and they all looked good, not to mention they only charge like $600 + shipping. Thank you for reading all of this to anyone who finishes it. Sorry for such a long post, but a business can't screw over it's customers and expect to survive. Feel free to pm me if you want anymore info or pics. By the way, I am not a kid who is just angry, I am a 25 year old MBA student and I do not take things like this lightly. E-commerce is an important part of our economy now, but if companies are dishonest then people become hesitant to buy off the net and it creates quite a problem. I am in the process of filing suit against them and they have been reported to the BBB.