SPL Parts problems and apology

[[email protected]]

Hi everyone, I just wanted to apologize to everyone who called, emailed or place an order with us in the last month, who did not get the customer service they deserved. I had been on holiday for the last month and had left my only employee in charge... since we were closed for 2 of the 4 weeks, and the period after christmas is typically pretty quiet, I had not thought it would be a problem... Until I got back last weekend and discovered a full voicemail box and a bunch of unanswered emails :(

I have been working to fill orders, answer voicemails/emails in the last few days, and I think I am reasonably caught up. Unfortunately I was not kept updated on the stock situation, so some items are badly backordered and I had only found out early this week. I have sent in the restocking order and the parts are shipping out from Japan asap, I should have most orders cleared up next week.

Again I apologise to all customers who experienced problems with their orders, please let me know if there is anything I can reasonably do to make up for this. For those who called or emailed us and did not get a response, please try us again, I hope this recent experience will not have turned you away.

And for the future, I think when I take a holiday I will just keep the shop closed, rather than risk lowering our standard of customer service...

[sykikchimp]

you should know as the owner of a sole proprietership that there are NO vacations allowed!

:-P J/K mang..

[MakotoS13]

i am appauled.... so i'll even pay shipping on a free set of S13 coilovers :)

[S13 Charlie]

Are S13 Tension rods still on back-order? I need some asap!!

Cheers,

C

[1101]

My email from last week were replied to quickly and you even called to let me know my check got there, all in all i'm very pleased :)

Are the S13 RUCA's instock? I may order them as the used I wanted pair got sold to someone else.

[ss045]

I forgot I even asked you to cancel my order, so, when I got the refund in my paypal, it made my day. At least they're honest.

[TheTimanator]

SPL roxs! Great customer service, quick shippment! I'd definately order from you guys again.

[[email protected]]

you should know as the owner of a sole proprietership that there are NO vacations allowed!

:-P J/K mang..

I just realized that 3 days ago :)

[[email protected]]

i am appauled.... so i'll even pay shipping on a free set of S13 coilovers :)

I think I'll be filing for bankruptcy... :)

[Ranger_Man]

If you need help in the future, let me know. I live on the south side but I would be willing to help you out if need be.

FYI, I post as Beer Guy on TRS.

[[email protected]]

Tension rods and RUCAs are backordered right now, but my shipment from Japan will be here next week...

[Steeles]

this is the kind of caring about the customer from a shop I like to see. keep up the good work. I'll be ordering a set of KTS from you here shortly. soon as I verify how much the engine rebuilds gonna run me :( so set aside a S14 set for me!

[Brian]

Kuah, do you have any information on the new Defi cluster that was just introduced?
pricing and features...

[[email protected]]

Kuah, do you have any information on the new Defi cluster that was just introduced?
pricing and features...

The Defi cluster has been shown in past 2-3 years at TAS, Defi still has no ETA or definite plans to release it afaik...

[S14DB]

I'm still waiting on the TEIN Super EDFC. I have no hope for Defi.

[s13irdie2]

i ordered from them while they were on vacation and wrote a note saying i needed it by jan 15. and they got it in! great services no need for apology. :)

[Brian]

The Defi cluster has been shown in past 2-3 years at TAS, Defi still has no ETA or definite plans to release it afaik...


oh! thats strange.
it looks pretty damn awesome though!

[kaje36]

thank you for a apology, I must have placed my order the day you left, I was realy wondering what was going on 2 weeks later when I didnt hear a thing from you guys. I dont know if I talk to you or the other guy on the 5th but I apologize for being a pain. I have got most of my order just yesterday, and was very happy to get it !

[kazuo]

No one complained about it and yet Kuah owns up and apologizes.

Much props to you sir.

This is why I support SPL.

EDIT: pwned by not reading off-topic... someone did complain. ah well. At least he owned up to his mistake.

[bobafett]

that explains why i couldnt get ahold of you guys...

heh left alan to try and hold down the fort eh?

i hope to be placing another order with you very soon, i never really hesitate to order from your company, so no worries there.

YAY for splparts...