Feedback for optionimports.com

[mmdb]

Not sure if this goes here, but I ordered tein tension bars for my 240sx a little over 2 weeks ago now. I noted for them to notify me when my shipment was going to arrive. 4 days later I emailed them to check on the status. They had told me their computers were down so they were unable to get the orders sent. Fair enough. So I wait. 3 days later I email them again and ask them if they shipped the order via email. I was then told it would be shipped in a matter of days and told me my tracking number was soon to follow. 4 Days later. Nothing. I email them again telling them if it's not here by the next day I want it cancelled. Waiting... waiting... Nothing. Bad service, irrisponsible, lacks experience, poor communication, poor business PERIOD.

[dct223]

i had a GB for s14 sway bars with them... got mine fairly quick.. along with my friend...

[BlitzRps13R]

Kind of slow right now...but don't know, we'll see...so far just waiting on my koyo. E-mailed them for tracking number waiting for respones. Otherwise, Haven't heard anything bad until i found this post.

[Sil-Abc]

im goin have to strongly disagree with this one. I ordered my koyo from them and got it in less than 3 days. i ordered other stuff but forget what but got it no later than a week. U have to think about HOW many ppl they have to deal with and how many orders there are. Its hard to keep track and get everything figured out especially right after a computer system failure (more orders but wont be able to ship it and it keeps stacking). Communication is fair and the ppl are nice although i havent met them in person, ive talked to them via email and theyre nice ppl. Just be patient. u aint gonna die.... or are you?

[nismo skyline]

good company to deal with, i got my tein hes from them. they even liet me pick up and pay in person. plus the owner is a 240sx fanatic as well

[s13silady]

i love this company. i always get my stuff from them in 2-3 days. never had a complaint about them once. well anyways good luck to you.

[sr_sil80]

I picked up some coilovers from them,...they are good people and I'd trust them, but i've never had anything shipped from them. Just keep following up is all i could say, maybe try to call them directly.

[MarvynDT]

I ordered my ACT clutch and Koyo radiator from them. I originally ordered a Spec clutch, but changed my mind. They happily changed my order w/o the restocking fee ( as according to their policy ). The Koyo was on backorder, but I finally received it a about a week ago. I probably waited on it for about a month.

They are good guys in my book, that is if you can get a hold of them.

[r32gtr]

i have mixed feelings with this company, they did good a couple of times, but refused my card a couple times, after the order was filled and sent, and Im still trying to get my money back.

[meteorite_flo]

maybe it's on backorder?

[BSeay]

Did you try calling them?

[Shin_Kudo]

I got my EXMAG from them in person, had no problems whatsoever.

[bing]

i had some problems with them as well.

took me a couple weeks to get my money back after mixed messages.

one person said item was in stock, the other said it wasnt, the ebay auction said it was, but i never saw it.

had to file chargeback request.

[BlitzRps13R]

WOW, i can't even get in contact with anyone via emails, aim(optionimports), and phone! Bing! man can you tell me which number you called cuz i just get the voice message over and over and over. HOw do i contact these guyz and at least get a hello or something gawd!!! Ordered like 12 days ago and no email back, phone call, no friggen tracking number! I know their system is down, but this is ridiculous!!! Even if its backordered they should at least give me a friggen e-mail saying so! I could've just got one from another shop and had it here at least by last wednsday at the latest! I heard good things about them and though I'd see how'd they do, but right now i'm never ever gonna deal with them again! CUSTOMER SERVICE SUCKS!!! I hope this will change for the better! In the proccess of trying to get my money back! Pissed off cuz i also missed some drifitng events already! Gawd! hopefully i'll get a e-mail at least by next year!

[bing]

i just called the number on the web site,

it took me a couple days to get ahold of them

i am sure they are a solid operation, but part of being an e-tailer is keeping your over-head LOW, so staffing is prolly a cost cut area for most places like this.

keep trying, i am sure you will get what you need.

[ryan hagen]

i got a exhaust, they had to get it form hks then to me, took 3 weeks, not bad.

[BlitzRps13R]

this is ghey...want my friggen money back! Its' been 11 days and couple of phone calls and emails and their aim customer shiznit is ghey as well! Not even a sorry we're backoreder on you part! GIVE ME BACK MY MONEY OPTIONIMPORTS! never had this kind of problem with any online vender !

[twong85]

What's the offset? Will it bolt up directly? how much is shipping to Canadia?



Serously though I don't see the point of this thread (DOES THIS EVEN BELONG IN THE FOR SALE SECTION)?

[Mr. Spool]

didnt you just say it was 12 days and now its 11 days, be patient. It some times takes a while to get every one squared away. 11 days is not that bad, they just had a holiday weekend and it is the weekend right now, I know that if one of my customers called me right now I wouldnt answer my phone. I also wasnt working over labor day, and nobody expected me to. so there was only 4 working days in the last 8 days. give them a break, I am sure it will all work out. its also possible that if there computers are down, then so are there phone lines. usually the cable company runs both of them, just a thought.

[BlitzRps13R]

ADMIN- please move this post to the correct one.

thats 8 working days dude 1,2,3, 7,8,9,10, 13 if you dont count the weekends (ididn't count labor day sat, sun, mon. unless your lucky and you get a week vaction) with one working sat wkend, excluded labor, its 9 working days. N e wayz who cares about that. Havent' gotten any e-mail/call since the 1st of Sept regarding the status of my Radiator. Wouldn't you wonder what happend to your $300+ invested?

[Mr. Spool]

I would wonder but the company you are dealling with is pretty reputable. They make there living by keeping people happy, however, one bad post about a company can really hurt them. Maybe ask an individual who lives near them to stop by and see whats up with there systems. There customer service should be better, and they should make sure they get ahold of everybody that is put off. But I would assume that you are all set and have nothing to worry about.

[BlitzRps13R]

Well, i know they are pretty reputable thats why i bought my radiator from them. They are not bad of a company. Like you said Mr. Spool, "There customer service should be better, and they should make sure they get ahold of everybody that is put off." Gudluck Optionimports. No hard feelings. I look forward towards next time.

[mjjstang]

shit I bought two things from him and I havent checked my cc statement but he said he was going to give me a deal on them, and I got em real quick, hopefully he did only charge me what he said but I plan on ordering a lot more from him also. good prices.