Mike22bSTi
08-23-2004, 10:49 PM
Take a seat around the story carpet casue this will be long. I've laid it out in a timeline so that it makes sense.
First the basics: i paid $245 for RSR race springs shipped from "driftspeed" (an online store) on eBay. I did this in march and now in August is the situation resolved (as in i got my refund). FYI, so that i don't look like a total angel in this situation, i did forget to write my order number on the money order, although my name was on it.
3/23 I purchase the springs via the internet and denote that i would be paying with a money order as i don't have a paypal account.
3/24 I sent the money order via us mail
4/1 i didn't receive a confirmation that they received the MO, so i emailed an inquiry
4/5 didn't receive a response so i emailed again
4/7 They respond and ask what method of payment i sent so they could check on it. And i respond with the requested info
4/15 I receive an ebay payment reminder... so i email again letting them know this was happening, he responded saying, "Ok let me just find your copy of your money order and i will turn that into get processed right away."
Somewhere around this time i called the Money Order company to see if it had been cashed, and it had been cashed on 3/29!!!
4/22 I inquiry again, and they respond, "Yes your money order was in the missing file which means we did not know which auction it belongs to and i have already taken care of it and it is being processed so as soon as everything else is taken care of we will have your springs shipped out to you" Cool!
4/27 i get ebay non paying bidder warning #1
I email to remind them that i have paid and need to be taken off this list
they respond, "There has been a problem you have told me that you have paid for your product and that the money order was cashed already. The problem is when i went to look for your money order i couldnt find it. We usually keep a copy of every money order we recieve. If you could can you just find out who the money order was cashed by?" So they don't know who cashed it? concerning
i looked into it and it would cost $15 to see exactly who cashed my order, and i wasn't willing to pay that if i was to find out that they had cashed it
5/5 they respond, "Well what we coudl do is if you could give me the number of the money order your full name and address and the date you sent it out and if you know the date that we recieved the money order we could try to find out if it was cashed and recieved by us." SUPER!
5/12 i inquiry again, they respond, "Hi yes it has already been taken care of we are just gettting the spring right now and once we get that in we will have it shipped out to you right away. Let me just confirm your address" i confirmed, phew looks good now
5/18 I email again, they say it was taken care of and that they should have my springs in soon. "I had my manager go thru our past history of transaction of our bank account and we had confirmed your payment. So i believe we didnt have your item number on the money order or something was not clear or it was misplaced. But we should have your springs in soon and we will have it shipped out to you once it is in." I felt like an ass for not putting the # on the money order but felt I had done my time.
5/26 another week went by and i lost it, it had already been nearly 3 months. So i requested a refund at this point i didn't want the spring from them anymore. they said "I am getting your invoice and i will be turning it in to get the refund processed."
6/2 i asked what the hold up was, they respond, "I am getting your invoice and i will be turing it in to get the refund processed."
6/7 Again what is the hold up? Response: "Let me find out from my manager because he usually takes care of the refunds."
sometime passed by, i loose it and request their phone number from eBay, and i start calling, they are 100% more helpful over the phone, they guy explained why it was taking so long (lame explanations, but he was very nice). I'm content and i await my refund........
weeks pass by, nothing comes in the mail, over the next month i call on and off, they either tell me it was sent or that they were sending it.
Sometime in early august (sorrry i don't have exact dates for this latter stuff, without email i can't keep track of time), i call again and they say it was sent
August 2nd... OK
time passes by, i call again.... they insist it was sent 8/2.
8/20 the refund arrives in the mail, the cashiers check was dated 8/18!! i don't
know how that worked out but I'm just glad it was over
Conclusion, nice enough over the phone to deal with, they just weren't being honest. Over email it's like running in circles. I'll never buy from them again. Just thought i'd share!
First the basics: i paid $245 for RSR race springs shipped from "driftspeed" (an online store) on eBay. I did this in march and now in August is the situation resolved (as in i got my refund). FYI, so that i don't look like a total angel in this situation, i did forget to write my order number on the money order, although my name was on it.
3/23 I purchase the springs via the internet and denote that i would be paying with a money order as i don't have a paypal account.
3/24 I sent the money order via us mail
4/1 i didn't receive a confirmation that they received the MO, so i emailed an inquiry
4/5 didn't receive a response so i emailed again
4/7 They respond and ask what method of payment i sent so they could check on it. And i respond with the requested info
4/15 I receive an ebay payment reminder... so i email again letting them know this was happening, he responded saying, "Ok let me just find your copy of your money order and i will turn that into get processed right away."
Somewhere around this time i called the Money Order company to see if it had been cashed, and it had been cashed on 3/29!!!
4/22 I inquiry again, and they respond, "Yes your money order was in the missing file which means we did not know which auction it belongs to and i have already taken care of it and it is being processed so as soon as everything else is taken care of we will have your springs shipped out to you" Cool!
4/27 i get ebay non paying bidder warning #1
I email to remind them that i have paid and need to be taken off this list
they respond, "There has been a problem you have told me that you have paid for your product and that the money order was cashed already. The problem is when i went to look for your money order i couldnt find it. We usually keep a copy of every money order we recieve. If you could can you just find out who the money order was cashed by?" So they don't know who cashed it? concerning
i looked into it and it would cost $15 to see exactly who cashed my order, and i wasn't willing to pay that if i was to find out that they had cashed it
5/5 they respond, "Well what we coudl do is if you could give me the number of the money order your full name and address and the date you sent it out and if you know the date that we recieved the money order we could try to find out if it was cashed and recieved by us." SUPER!
5/12 i inquiry again, they respond, "Hi yes it has already been taken care of we are just gettting the spring right now and once we get that in we will have it shipped out to you right away. Let me just confirm your address" i confirmed, phew looks good now
5/18 I email again, they say it was taken care of and that they should have my springs in soon. "I had my manager go thru our past history of transaction of our bank account and we had confirmed your payment. So i believe we didnt have your item number on the money order or something was not clear or it was misplaced. But we should have your springs in soon and we will have it shipped out to you once it is in." I felt like an ass for not putting the # on the money order but felt I had done my time.
5/26 another week went by and i lost it, it had already been nearly 3 months. So i requested a refund at this point i didn't want the spring from them anymore. they said "I am getting your invoice and i will be turning it in to get the refund processed."
6/2 i asked what the hold up was, they respond, "I am getting your invoice and i will be turing it in to get the refund processed."
6/7 Again what is the hold up? Response: "Let me find out from my manager because he usually takes care of the refunds."
sometime passed by, i loose it and request their phone number from eBay, and i start calling, they are 100% more helpful over the phone, they guy explained why it was taking so long (lame explanations, but he was very nice). I'm content and i await my refund........
weeks pass by, nothing comes in the mail, over the next month i call on and off, they either tell me it was sent or that they were sending it.
Sometime in early august (sorrry i don't have exact dates for this latter stuff, without email i can't keep track of time), i call again and they say it was sent
August 2nd... OK
time passes by, i call again.... they insist it was sent 8/2.
8/20 the refund arrives in the mail, the cashiers check was dated 8/18!! i don't
know how that worked out but I'm just glad it was over
Conclusion, nice enough over the phone to deal with, they just weren't being honest. Over email it's like running in circles. I'll never buy from them again. Just thought i'd share!