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Tordy3002
09-15-2011, 04:44 AM
Morning! Well it is over here in the UK anyways.

Was wondering if anyone could tell me whether Touge Factory are still around??

Im chasing after a replacement Stance damper and haven't had a reply to my last 3 emails and they wont answer the phone :S

Any ideas?...

jdmjap808
09-15-2011, 05:16 AM
Well i just ordered some pulleys from them..

STL240SXDRIFT
09-15-2011, 05:18 AM
1201 BUSSE ROAD ELK GROVE VILLAGE, ILLINOIS 60007

Send them a letter...?

thefro526
09-15-2011, 06:36 AM
Here is a link to their account on here, try shooting them a PM: http://zilvia.net/f/members/tougefactory.html

2fast4y0u
09-15-2011, 09:03 AM
they dont return phone calls...i know that for a fact. good luck getting a hold of them during business hours unless you go there. not sure if they just dont care, or if they dont know how to check the voice mail system. pretty piss poor if you ask me.

Csomme
09-15-2011, 09:04 AM
I've personally never had a problem with them.

blueshark123
09-15-2011, 09:23 AM
Ive callesd them up many times to get answers

BJManies
09-15-2011, 09:45 AM
Ordered from them earlier this year and did not have a problem, quick replies with emails when I was asking questions also.

JesusFast
09-15-2011, 10:25 AM
talked to them yesterday!

Very good and easy people to deal with!

FusionR240sx
09-15-2011, 10:30 AM
yea are you calling during business hours? also what number are you calling? have you checked their site for new contact info?

JZ33
09-15-2011, 10:33 AM
Could the issue possibly be the international calling? I've never had an issue and they have returned my calls and emails and took care of all of my issues right away..

tricky_ab
09-15-2011, 11:52 AM
I don't think it's a international call issue. I've called them a bunch of times from Canada and I was able to get through and talk to someone. To think about it, I don't think they've ever kept me hanging...

tougefactory
09-15-2011, 01:58 PM
Hey Tordy,

Our business hours are 10-7 CST. Our phone line does get tied up at times. PM me your email address. Your email probably got blocked through our spam blocker, due to many international spam emails.

Thanks!