Phase 2 motortrend

[G5SR20240]

Hey does anyone know whats going on over there? I ordered some circuit sport engine and tranny mounts from them and they double charged my card and i cant get ahold of Wayne or Alex over there.. are they still in business or did i get duped? Any help would be nice guys. Thanks

[kensreliableb18b]

Howard should be there.

[G5SR20240]

i tried calling, emailing, and no one is on their aim..anybody have a direct number to someone there?

[kensreliableb18b]

weird, anyway, just keep calling. if they double charged in error they'll reverse one of them. i wouldn't worry too much about it.

[airhead]

sometimes its hard to get a hold of them over the phone

just keep calling i guess?

[simmode1]

Phase 2 has a great rep. I wouldn't worry about it. I'd probably just leave a message and try back tomorrow or so. If it goes on a week with no contact, I'd be calling my bank at that point.

[EDacIouSX]

You should be ok... we have an account with them and they have always been a little bit hard to get a hold of. you should try emailing

[G5SR20240]

alright thanks guys, ill try to keep calling them

[enkei2k]

are you using a debit card or credit card?

usually when you see a double charge on a debit card, one is for the 'authorization' and one is for the actual charge. one SHOULD be pending and will most likely be dropped/refunded back to your account if it's a debit card after a few business days.

if it's on a credit card, don't sweat it, it'll clear itself out after a while.

take it from someone who's been doing online customer service for 5 years, i know.

more info: http://en.wikipedia.org/wiki/Authorization_hold