I have a question....would love some info!

[Touge_drifter]

So here is my question!

I sold two items to a person on here. I put these two items in a envelope and mailed them. On thursday he emailed me and said that I only sent one and said I should send another one, But never his money back. I am 100% postive I put the two items in there. As I started out with 8 sold one to a friend and two to this guy. I have sold over 35 of these items on this site and never had a problem yet. how he said hell post me on the seller reivew if I dont do what HE wants.

So what would you guys/gals do in this situation. would you just send another one...even though you know he has the items and so you dont get flamed on here. or do you stand your ground and let the guy smear you on a website?

Thanks,
J

[initialrt]

that's a doozy of a situation.

[EhrikETFG]

your word against his.

also if he bought two and you still have more why not give his money back for the one that wasnt there and send him another with that he rebuys?

[Touge_drifter]

Me having more isn't the problem. The problem stems from the point that anytime someone sells something, the person can say they only got one and hold you randsom. If I send him another one...them he got three and can sell that one to make his money back. And im out! I don't need my name smeared. It makes me not wanna sell anything....

[Z_Spool]

My head hurts now after reading that nonsense. Thanks. I think it depends on the cost and availability of said item. If it's not going to cost me much time or money, then I'd appease him by sending another. I'd also cover my own butt by filming me placing the item in the correctly address and postmarked envelope, then placing it in the USPS drop box. Going that extra mile for a customer will often do better for your reputation anyway.

[Touge_drifter]

The camcorder thing would be great idea. It just sucks I have to bust my ads to make this guy happy even if it means being held at ransom.