Review of Zilvia Support from a Vendor POV = FAIL?

[IntensePower]

Ok I will tread lightly on this thread.

Here's the deal, February 3rd we at Intensepower had Zero access to our sales threads and had our pm's dropped to 100 instead of the 500. I contacted every mod and administrator I could find on here some of the mods were helpful.

I had to wait until today to get a response on my account which all it needed was to be renewed. THIS HAS AMOUNTED TO A HUGE LOSS IN SALES OVER THAT PAST WEEK!

I was told an auto reply was sent out but I did not receive anything stating as such. Theres not that many vendors on here, might I suggest a PM and or a phone call?

I contacted Zilvia support again today as well as RJF to see when we would be activated again under vendor status with no reply as of yet, that was around 9:30 this morning.

All I need is the account activated and access to our threads again and this thread can be closed.

My overall review is that the communication failed because there only seems to be one person in charge of the accounts and he was out of town unreachable though he was signed on numerous times while I was waiting for response.

No OFFENSE MEANT BY THIS THREAD JUST WOULD LIKE THIS TAKEN CARE OF IN A TIMELY MANNER

[kyoru]

I have a hard time getting my banner changed...i've been trying since what...6 months?

[West]

Ok I will tread lightly on this thread.

Here's the deal, February 3rd we at Intensepower had Zero access to our sales threads and had our pm's dropped to 100 instead of the 500. I contacted every mod and administrator I could find on here some of the mods were helpful.

I had to wait until today to get a response on my account which all it needed was to be renewed. THIS HAS AMOUNTED TO A HUGE LOSS IN SALES OVER THAT PAST WEEK!

I was told an auto reply was sent out but I did not receive anything stating as such. Theres not that many vendors on here, might I suggest a PM and or a phone call?

I contacted Zilvia support again today as well as RJF to see when we would be activated again under vendor status with no reply as of yet, that was around 9:30 this morning.

All I need is the account activated and access to our threads again and this thread can be closed.

My overall review is that the communication failed because there only seems to be one person in charge of the accounts and he was out of town unreachable though he was signed on numerous times while I was waiting for response.

No OFFENSE MEANT BY THIS THREAD JUST WOULD LIKE THIS TAKEN CARE OF IN A TIMELY MANNER

No apologies needed for your post, its a completely valid concern.

The recommended way to get ahold of an admin is to email us. I see you email us the 6th and we replied the 7th followed by your renewal this morning.

Your business is our number one concern and we hold it in the highest of regard. Please keep in mind we have to pay bills too, and Zilvia.net isn't our source of income. We reply in about 1-2 days in most cases. This past few weeks have been bad for RJF and myself as he is busy with a out of town project and I have been attending family matters.

With that, we send out a 15 day renewal notice and expiry notices automatically.

Due to the miscommunication we have changed our policy on Advertiser Forum Accounts. As your banner campaign will expire on its normal end date, your forum Advertiser status will be extended 7 days after the expired banner campaign. This way you will have access to your PMs in the event of a non renewed campaign. I will also investigate another usergroup for retired advertisers in order to keep the PMs if you decide to retire your advertising status.

We apologize for the delay. Your campaign has been reactivated. Thanks!

[West]

I have a hard time getting my banner changed...i've been trying since what...6 months?

I see your one email with your one banner you provided. Please send us your updated banner and we will be happy to add or remove a banner.

[email protected]

[IntensePower]

thank you for the attention to the matter and your professionalism as well. Thread :lockd: