JIMMY UP Mishap...please read

[Jimmy Up]

UPDATE 05/05/08 7:00 pm

EVERYTHING has been out for a few days :D


Hey guys, as most of you know I have been selling shirts on Zilvia for a couple months now.

The last design that I have been selling is the umbrella girl, and sales are still rolling in but I have run into a problem. I have had 2 people comment on the shirts ink fading or cracking (to whom I replaced) and I am fearing that this may occur with all the shirts because of the base ink used and I just got back from talking to my shirt guys.

So EVERYBODY that has bought an Umbrella Girl shirt, weither it has cracked or faded or it still looks flawless, you are going to have a new and improved (quality) Umbrella Girl shirt shipped out to you this coming weekend at the latest. I truly apologize for the inconvenience, I really want these shirts to be top quality and I want you guys to get what you pay for, I dont see any other way of doing business. So they are working with the shirts as Im writing this and I am bringing them the sizes tonight so that they can order another batch of shirts and print them asap. I will cover shipping without question so please let me know if you have any other questions or concerns, and again I apologize for the mishap.


Thanks to everybody that has shown support thus far,
Mike Mancuso

[babowc]

Wow, talk about top notch customer service! +1!!
I'm still rockin the faded shirt, it still looks good! lol

[ILoveMyRHS13]

I did not order your shirts but thats a great thing to do! +1

[an_orange_s2k]

Wow, talk about top notch customer service! +1!!
I'm still rockin the faded shirt, it still looks good! lol
serisouly wish everyone was like this +1

[TougeLabs]

+1 man nice to see this from a young company...

[scribbles6]

+1 for service, i didn't get a shirt from you but it think that's awesome service.

[upSLIDEdown]

+1 for Mike. I've got some stickers and he's a GREAT seller. This just drives that fact home even more!

[A Spec Products]

Right on

Good way of standing behind your product

At first I thought this thread was about the rubber busting or something lol

[GabeS14]

plus +1 for this ..man..awesome..
I am still waiting on the S14 shirts when are they orderable?

[azndoc]

Seriously if all the shops' customer service was like yours that would be awesome.

+1 to ya.

[Slidin240Wayz]

Awesome...amazing...

Customer Service Lives!

+ Rep

[kafanylovesme]

Damn Mike, your customer service just keeps on amazing me bro! Right on for doing this!!

[Jimmy Up]

Hey thanks guys, I appreciate it and I am glad its all getting handled now you guys can have 1 to sleep in and one to rock haha.

As for the s14 shirts, they have been put on hold for another week or so while I get all the replacements shipped out but, they are coming :D

[DreamN]

seriously, wouldn't expect that from a guy so young. makes me feel bad that I haven't bought a shirt yet :hs:

Plenty of stickers though :D

[juicyjay]

+1 ur the shiz! great customer service

[deadpirate]

awesome customer service man. +1 for standing behind your products

glad to see that there are still honest people in this world

[WagDatto]

I haven't ordered from you, but that totally puts you a step up in my book. I may be ordering from you soon merely to support your business. You rock, man! +1

[SoSideways]

I wasn't going to buy any shirts from you for awhile, but damn, you have just convinced me to hurry my ass up and ordering some shirts from you :)

+ rep for being awesome at customer service!

[xxbadnewzxx]

lemme get this straight everyone who ordered an umbrella girl shirt is gettin another?

[SoSideways]

lemme get this straight everyone who ordered an umbrella girl shirt is gettin another?


[LEFT]So EVERYBODY that has bought an Umbrella Girl shirt, weither it has cracked or faded or it still looks flawless, you are going to have a new and improved (quality) Umbrella Girl shirt shipped out to you this coming weekend at the latest.

Yes..... Please re-read the first post where I quoted that paragraph.

[los_inc]

mike is a stand up guy
1+++++ rep for you buddy!
-los

[ultraman019]

I havent ordered anything from this seller but, like most said, his customer service is top notch! Now that's a person with integrity! I am looking to support your business soon.

[exitspeed]

Wow, this is truly unbelievable customer service. Zilvia really is an awesome community because of members like yourself.

+ rep for you!

[Flipzide]

Great service! +1

I have yet to buy something from you, but I might considering buying a shirt and a sticker now just because of what you're doing to make your customers happy.

[LB.Motoring]

Mike,


2 legit 2 quitttttttttttttttttttttttttttttttttt!

Wurd son!

Whens the next time we can meet up?

[Slidin240Wayz]

This should be the norm.

Other vendors watch and learn!

[DreamN]

wow he bumped up 20+ rep points since I've repped him lol

[DreamN]

This should be the norm.

Other vendors watch and learn!

:werd: ain't that the truth

[chibo]

BECAUSE of you taking care of your customers I am ordering a shirt from you.

[blueshark123]

wow mike ur a great man this is how u run a good business deffitnetly buying the next shirt design.

[agustin lopez]

good shit +1 for you!

[Jimmy Up]

thanks again guys, all the kind words are appreciated.
I'm just getting around to writing down all the sizes I need so I will be dropping that off in about an hour, before I go to school. any other questions just let me know.


Much love, Mike Mancuso

[Jimmy Up]

Alright guys,

I just got through the list on paypal and I need to get sizes for

Carlos Doria
Jason Delehya
Yuta Ishikawa *Tops


We were communicating through pm's and I have since then emptied them out.

If anybody knows them or their names on here, please let me know.

Thanks again,
Mike Mancuso

[kafanylovesme]

Pedro Chavez

Would be me, but I didn't order a shirt Mike!

Don't wanna rip you off haha! Unless of course, you wanna send me a free one? Haha just messing! :bigok:

[Jimmy Up]

Thats why there wasnt a size, it was for the TOP SECRET works haha, my bad, and thanks for being honest brotha.

[JeremyR]

havent bought anything, but seeing as how you really do stand behind your product and go that extra step for quality control and customer service, i definatly will be buying from you soon! it's nice to see an honest business in an industry that has alot of shady people in it. posi repped!

[xplicit240]

+1 to you. love the shirts. awesome customer service. and keep it up with the designs im anxiously waiting for the next one.

[kafanylovesme]

Thats why there wasnt a size, it was for the TOP SECRET works haha, my bad, and thanks for being honest brotha.
You're welcome bro! And yeah it was for the SUPER EXTRA ULTIMATE TOP SECRET WORKS!

[Rob's S14]

I have not purchased any shirts from you, but if this is the kind of service you will offer I can't say no now. I'll be waiting for the new designs. +1 on the service.

[2fast240]

If you start to get really big man sizes, I will be ordering from you asap! +rep for excellent service. Cannot wait to be a customer. :)

[Jimmy Up]

right on, looking forward to doing business with you guys once this issue gets cleared up.

Thanks again,
Mike Mancuso

[jackjack]

that type of service KICKS ASS. rock on man.

[driftyour40]

+1… Alright now I want a shirt, anyone who does business like this deserves support right back. Way to be.


Sent you a PM.

[Jimmy Up]

Thanks man, pm replied, much appreciated.

[justaKAiswear]

wow, I dont have a shirt, but Im def. ordering one now to support some kick ass customer service!

[Jimmy Up]

Thanks man.

STILL NEED THOSE SIZES FROM THOSE LISTED ABOVE!!!

-Mike

[sijia10358]

Best Customer Services I've Ever Seen In My Whole Life!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!

[Tops*]

RIDICULOUS!

Mike for President!

[Jimmy Up]

Haha, thanks guys-

I spoke with my guys and they said that the flake in the gold reflects the heat when being put through the oven so it remains soft, and the heat doesnt get to the base AT ALL so everything is looking to be fixed on schedule if not before hand.

AND just to be clear, nobody needs to waste their money on shipping the shirts back to me unless you want me to hang them on my wall haha. Just keep them and buy a sticker with the money haha. I have no use for the old ones since my guys are good with customer service as well and are getting these done with just the 2 messed up ones that I recieved already.

Let me know if there are anymore questions, and I only need a size for Jason Delehay

Thanks again guys,
Mike Mancuso

[boogerlovers]

damn sent +rep your way...when i get some spare cash ill def. get a shirt, money is tight right now...:squint:

[dorkidori_s13]

hey mike...you MIGHT wanna consider doing a white undercoat beneath the gold...if the screenprinter is just loading TONS of gold on top of itself its not a good thing and may be causing ur problem...the fading issue happens when A) theyre not heating the ink long enough in the dryer...or B) theyre using cheap inks :(

also...u might want to let people know now to dry their shirts on super high heat in the dryer...if you do...no matter how quality the print is...it will cause the ink to crack (i dry mine for about 10-15 min and let them air dry in the laundry room..helps the longevity of the shirt)

can you shoot me over a pic of the cracking on your shirts...i might be able to help yah

[Jimmy Up]

Yea, thats what my guys were telling me- Its all solved now though, thats why I made the thread. There actaully is a white undercoat, as I stated before, but I am putting 1 through the washer 27 times as soon as I get them back to make sure they made the appropriate changes. But yea everything will be good to go by week's end, but thanks for the info, much appreciated brotha


-Mike Mancuso

[dirtdiggler666]

wow i did not order a shirt but damn i would have done the same

nice to know their are cool people that stand behind there stuff

smart kid

[lflkajfj12123]

good business

may the zilvia gods bless you and your endeavors

[Jimmy Up]

There are zilvia gods?? haha, thanks

[kafanylovesme]

Yo Mizzike! Forgot to ask is my SUPER EXTRA TOP SECRET ALPHA WORKS gold or the "special" color? PM me!!!!

[bbejj123]

+1 best customer service i have ever seen...to bad other companies dont have the same mind set as u do

[Demik]

to bad others dont act like u mike......

good bizzz practice sir. thumbs up to u

[CAPoweredS14]

So do I need to tell you that the shirts cracked or is everyone getting one regardless? To be honest I haven't even worn mine yet since I've worked so much so it hasn't been washed yet..

[Jimmy Up]

Yo Mizzike! Forgot to ask is my SUPER EXTRA TOP SECRET ALPHA WORKS gold or the "special" color? PM me!!!!

SPECIAL FTW!!!! hahaha

+1 best customer service i have ever seen...to bad other companies dont have the same mind set as u do

Only way to get it done is to get it done right sir, thanks.

to bad others dont act like u mike......

good bizzz practice sir. thumbs up to u

And 2 thumbs up to you man :bigok:

You gotta come by and pick your new one up man. Ill let you know when they are in.

So do I need to tell you that the shirts cracked or is everyone getting one regardless? To be honest I haven't even worn mine yet since I've worked so much so it hasn't been washed yet..

No sir, everybody that ordered is getting a new one, on me. Let me know if you need anything alse brotha


-Mike Mancuso

[sTalnOut]

your the man , excellent service +1 for you man by any chance can you send me a 2X instead of an XL if not thats fine thanks alot.

[Jimmy Up]

Guys just to be clear, EVERYBODY that has purchased an Umbrella Girl shirt will be getting a new one.

Thanks to those taking the time out to send pics but I am sure this is going to happen to all of them so dont even bother, a new one will be shipped out to you this week. Thanks guys.

-Mike Mancuso

[supers0nic]

wow that is truly awesome man :rawk:

[lucky7]

no shit. make something i like, so i can buy one. :bigok:

[Jimmy Up]

Haha, I got a kouki s14 design coming out soon buddy. Let me get this handled first, thanks for the support :D

[1five10]

Count me in for a KOUKI S14. Paypal ready....

[da1ndonly]

damn great customer service. will order one now just let me know when you start making the s14 shirs

[Jimmy Up]

if you guys want to see it just search "Jimmy up revised" and check it out. haha, I dont want you guys paying for shirts you dont like. But right after I get all these shipped out I will be selling the s14 design.

BACK TO THREAD: I NEED JASON DELEHAY's SHIRT SIZE!!!!!!!

Thanks guys,
Mike Mancuso

[Jimmy Up]

Nobody knows this gentlemen^^^?

I guess I'll just wait until he contacts me.


Hey thanks for keeping the thread up so that people could see it guys, and also, thanks for all the kind words and rep- I really appreciate it.


-Mike Mancuso

[SC_S13]

mike FTW. end of story. love the stickers mike, i'm waiting patiently to finish body work n slap that pimp ass gold on!

[Jimmy Up]

haha, right on man- just pm'd you back :D

[Ian]

This thread title makes me think of broken condoms and broken dreams haha

[Jimmy Up]

60% of the time, I Jimmy Up ALL the time...

[Jimmy Up]

Alright, I picked up the first 20 shirts today so I am going to package them all up tomorrow night and get the first 20 out on saturday morning.

Second batch of 20 will be picked up monday but I will have all the addresses on the packages and they will be going out first thing tuesday morning.

This is NOT in the order that the shirts were purchased, these are just the first 20 he pushed out and I see no XL's in this batch but ALL shirts will have been shipped by Tuesday morning.

Let me know if there are any questions or concerns.

Thanks,
Mike Mancuso

[Kaizen.]

With Quality comes Quantity.

Keep it up man.

+1

[Jimmy Up]

I like that... but with quality comes happy customers = Jimmy Up

Thanks brotha

[Jimmy Up]

Alright guys, thanks for all the recent orders and all pm's regarding new shirts have been replied to, first batch going out tomorrow morning and you guys please let me know when you get them.

Good news: I have been washing and drying my shirt for over 24 hours and its been looking PERFRECT- I think we did it this time haha.

Thanks guys, all the support has been phenomenal and I really cant stress how much I appreciate it.

-Mike Mancuso

[kafanylovesme]

Yeahhhh Mike!! Come out to the event at WSIR on May 10th/11th! So you can check out the stickers!

[Jimmy Up]

That sounds good brotha- pm me :D

[grnmk3]

you sir is bombastik!..i'll be waiting for mine..thank you for being customer focused.

[Jimmy Up]

Thanks man, Im heading home form work to get started right now :D

[Jimmy Up]

Alright guys, so I decided that I need to restructure.

My shipping guy told me that something happened and he was not able to get the my first shipment out until yesterday, so they should be arriving within the week POSSIBLY early next week.

My shirt guys pretty much sat around on the majority of the shirts and I pretty much told them to fuck off because they have been late on every deadline that they have given me and that in return makes me look shady.

So I am on the lookout for a company to print the s14 shirts and all the others from this point foward as well as somwhere dependable for shipping.

I know kind of a joke but I have a nice little bad luck streak goin for me, we'll see what comes of this.

Shirts are still getting replaced as planned but after that it could be a little while before I'm back on here selling again... :(

-Mike Mancuso

[MunsonAuto]

That sucks bro, your service is insane and should definitely be continued. +1 rep for you!!!

[Jimmy Up]

SOOOO......

EVERY LAST shirt order has been shipped out!

Wag Dattos stickers are on their way to him

And I got some more XL's in stock. EVERYBODY SHOULD BE GETTING THEIR NEW SHIRTS BY WEDNESDAY- possibly sooner

Thanks a grip guys.
Mike Mancuso

[0100]

Awesome CS. Buy.com should take a class from you.

Keep the sick shirts and stickers coming.

[grnmk3]

Got mine today. Thank you so much again!

[Jimmy Up]

Right on man, good to here that they are starting to roll in. Let me know if you guys need anything else.


-Mike Mancuso

[90KAcoupe]

+ 1 for being a legit guy im pm'ing u about a sticker.

[Jimmy Up]

pm replied brotha

[Jimmy Up]

are people recieving shirts today???

[satal95]

I was wondering why i recieved a shirt today. I thought i was going :loco: . The only problem is that on the package say's XL but the Shirt is a large. No probs though i'll just give this one to my nephew. Thanks again for the excellent customer service. more points to you

[Jimmy Up]

haha- my bad, if you want the XL let me know. Yea, I sent replacements to EVERYBODY and the stickers for the last 10 orders are going out tomorrow FOR SURE, to those that ordered.

Trying to get organized haha.

Thanks,
Mike Mancuso

[Jimmy Up]

alright pm's are coming in about people getting their stuff- you guys let me know if there are any questions and thanks for all the kind words.

[juicyjay]

just got my shirts in the mail today. Great customer service. someone get this guy a beer!

[babowc]

I has not gotten replacement yet :(

[Jimmy Up]

thats wierd, whats your paypal man?

[babowc]

Squuuuuuuuared away.

Mike is a great guy!!

[Jimmy Up]

haha, thanks man, glad I could help and sorry about that.

-Mike