CarX-ruined lug nuts

[weagle]

So I am writing this so I can let off some steam.

Last thursday I figured one of my wheels bearings went bad. No biggy, leave my job and my brakes just turned into shit. I see a CarX and asked them to check it out. They told me I needed a key for my lugs. 30 miles from my house and I yelled "FUCK". They said no biggy its just a 7 sided key they will just buy one. So they quote me at $400ish for the brakes replacement. I asked them if the car will make it 30 miles the way it is. They said no and I said it will be fine and leave. So today I start to change my parts.

Left rear. Done.

Right Rear..........Oh those are locking lugs.....no.......those are fucked up lugs........Did they use an easy out????? WTF????? so they screwed up the lugs but if I use a hammer and the key for the lugs I can get most of them off, except the one they stripped. Plus they hid all the bad lugs on the passenger side.

The question after my poorly typed story.

What would you do?

I am gonna go in there and ask the if they remember me, give them my name, remind them of my car and set the stripped lug and the extra lug I had at my house onto the counter. I will let them know I ordered a new set of lugs and buying an easy out for the stripped lugs. I will let them know I will send them the bill.

Any advice helpful.

[s14kouki44]

i hate shady ass tire techs, i work at america's tire co. and whenever one of us fucks something up, we fix it or send you to someone who can, we dont hide it. lazy fucks

[Dousan_PG]

rule #1
work on your own car.

rule #2
trust no one

rule #3
go back and talk with a manager


moral of the story
WORK ON YOUR OWN CAR
brake job takes 1 hr for all 4 corners and costs like 200 bucks for all new nice stuff u can buy online.

FSM use it.
abuse it.
memorize it.

[CylonFrakker]

^^^^ definately agree with Dousan. I always check my car before I leave an service station. I have learned that if you point it before you leave they are more than likely to take care of you there an then.

[A Spec Products]

Rule #1: Always keep your key on you while driving around. Especially when you are 30 miles away from home.

I wouldn't bother trying to get money from the shop.

If I had the choice of 30 miles to go get nothing from that shop or just pay the couple bucks to replace studs and get new lugs, I'd choose the latter.

Frustrating yes, but at least you learn your lesson.

[CoasTek240]

simple yet, great words of wisdom.
but def speak with the manager, be polite but assertive and raise a stink if he tries to give you the run around. Make sure you get on the phone a couple times to make him think your speaking to wiser and more powerful people. (aka, parents, lawyer, or BBB)
good luck!
rule #1
work on your own car.

rule #2
trust no one

rule #3
go back and talk with a manager


moral of the story
WORK ON YOUR OWN CAR
brake job takes 1 hr for all 4 corners and costs like 200 bucks for all new nice stuff u can buy online.

FSM use it.
abuse it.
memorize it.

[Dousan_PG]

i was just thinking

why would you trust a shop w/ the name

CarX

sounds...like this always happens haha

good luck man sucks though for sure!

[TheTimanator]

definitely agree with what was said above....I always keep my lug key in my car (with or without, if a thief wants my wheels he's going to get them) and I work on my car whenever possible.

but if you must have someone else work on your car, always double check everything. When I have my oil changed by someone else (sometimes I don't have the time to do it) I always pop my hood, visually inspect everything and check my oil level. Also in my experience the best shops I have dealt with showed me what they did and why, if at all possible.

[A Spec Products]

simple yet, great words of wisdom.
but def speak with the manager, be polite but assertive and raise a stink if he tries to give you the run around. Make sure you get on the phone a couple times to make him think your speaking to wiser and more powerful people. (aka, parents, lawyer, or BBB)
good luck!

I wouldn't even bother.

If they did that bad a job, I doubt their customer service will be any good.

And threatening never gets you anywhere. If anything it just makes the situation worse.

And don't have your mom or dad call, that doesn't make the person any more concerned, just makes you look young and childish. I don't mean that to be offensive, just speaking generally.

Like I said, just cut your losses, fix your car, and never go to Car-X again.

Car-X reminds me of a car polish or spray on wax or something.

[Dousan_PG]

oh god never NEVER have the parents speak for you
makes u look like a HUGE pussy
i hate when people do that. gets them NOWHERE
i WORK customer services (CSR) and shit like that doesnt fly at all!!! EVER!

just be direct. dont beat around teh bush, dont waste time giving stories and shit just be honest and such.

NEVER threaten, dont raise your voice and you might get something done

people who get mad usually get LESS help then people who are calm

just keep your head on straight.

worst case cut your loses, then call the BBB and fix it yourself

also if u write or call their corp headquarter u might get something as well

but start at the bottom of the food chain and move up.


and ALWAYS document
when u are done, write down who u spoke with, what time, what was said, etc etc.

[A Spec Products]

Oh yeah, and try to use the least amount of cliches while calling.

"The customer is always right" is not a good one to use.

And don't try to manipulate or outtalk the person.

If its a customer service rep, or a sales person, they do it for a living, so trying to play em ain't gonna happen.

[Dousan_PG]

"the customer is always an asshole!"



http://www.katieweb.com/ben/images/mallrats1.jpg

easiest pic i could find in a moment search...

[A Spec Products]

"the customer is always an asshole!"

easiest pic i could find in a moment search...

Brodie: After all he's done to you, you should still kinda stick it to him.
T.S. Quint: How do you propose I do that?
Brodie: You stinkpalm him.
T.S. Quint: Stinkpalm?
Brodie: You take your hand and stick it in your ass like this. You been walkin' all day and you're nervous, so no doubt you'll be sweaty as hell.
T.S. Quint: You should see yourself right now, a grown man with his hand down his pants.
Brodie: Yeah i probably look like my old man. So you shake hands with the guy, "Hello Mr. Svenning how have you been?"
T.S. Quint: Whats the point?
Brodie: You know how long it takes for that smell to come off? Scrub all you want, it'll stick around for at least two days. How does he explain it to his colleagues and family? They'll think he doesn't know how to wipe his ass properly.
T.S. Quint: Meanwhile you yourself are left with a hand that smells like shit.
Brodie: Small price to pay for the smiting of one's enemies.

Lesson: Stinkpalm the mechanic who did your work.

[Dousan_PG]

Yeah, who's your favourite New Kid. Yeah, call me Joey. Oh, come on. Don't make me get loose. Yeah, that's right. Call me Donnie. Oh, girl. Oh, please don't go girl.

[A Spec Products]

NKOTB!

Act like you know!

[Matej]

Are they expensive lug nuts? If they're Rays or something then at least attempt to talk to them, but if they're just cheap Mutekis, let it go and recommend CarX to your enemies.

[projekt_s13]

I originally thought this thread was about a product named "Car-X" somewhat like "Rain-X".

But yea like everyone said speak to the manager, if that doesnt get you anywhere then go to corporate. Dont be an ass to the customer service guy, its not his fault this happened. I used to work customer service and when i got asshole customers i would fuck with them and help the least i could.

[weagle]

I'm pretty sure the manager was the one who fucked up my lugs in this first place......Clean shaven well dressed button up shirt guy in front dealing with customers, out by my car playing with the lugs.

I would cut my losses but the fact is they tried to hide it and really screwed me over. PLUS I MISS MY CAR.

[weagle]

So I stopped in showed him the lugs and he said he would see what he can do.

An hour later he called and said how do we know you didnt strip them. I said "are you seriously gonna tell me I stripped my own lugs?". I stopped in and asked him if all he was gonna do is claim its my fault. All he will say now is. "have a nice day", "Enjoy the weather", "thanks for stopping in". I asked him for his name and took his card and asked him if he was sure about this and he just told me to have a great day.

Sent an email to the corp and they called me and now they are giving my info to the owner.

[pr0ject TRUENO]

Despite what everyone said about working on your own damn car, everyone makes mistakes. You live and you learn. Next time just do you own brakes. It's seriously not that hard and takes less than an hour.

For now just try to see if you will be compensated for damages. Even if the manager was a dick and blamed it on you, higher management will always assume that the customer is right.

[azndoc]

Take it as a lesson learned.

Such as I know Logan has way too much time to be quoting mallrats like that.

Now butterball is the way to go. I.E. you've been eating buffalo wings all day and everytime you fart you think you sharded in your underwear. At the moment prior to letting another one out. You simply cup your hand and fart into it and then make a fist so that the fart air stays in it and then go up to a friend and cup his/her nose. Yes I know its sick, but really funny.

[projekt_s13]

Take it as a lesson learned.

Such as I know Logan has way too much time to be quoting mallrats like that.

Now butterball is the way to go. I.E. you've been eating buffalo wings all day and everytime you fart you think you sharded in your underwear. At the moment prior to letting another one out. You simply cup your hand and fart into it and then make a fist so that the fart air stays in it and then go up to a friend and cup his/her nose. Yes I know its sick, but really funny.

hahahaha i know that move.