wingsnthangs
01-05-2007, 01:57 PM
***I apologize for the long read, but if you've been shafted by a cell phone plan, this might concern you***
Two years ago I signed on a 1-year contract with T-Mobile through an independent store. The selected plan had unlimited nights and weekends minutes. But turns out they made an error and counted my night minutes. After seeing overages, I called T-Mobile and they corrected it, adding the nights for free.
Last month I signed another 2-year contract with T-Mobile through a different independent store. The selected plan had unlimited nights and weekend minutes. But it turns out they made the same error again and deprived me of free night minutes. After contacting T-Mobile, they corrected it again for free.
I asked the representative on the phone if this was a common error and what is the cause of it. After all, a plan without night minutes did not exist for the number of minutes i selected. He said sometimes independent stores mess up because the code for weekends vs nights+weekends is a difference of one key. If you did not sign for a contract of at least one year, you didnt get free nights.
If you did sign for 1+ years, you had an option of weekends or nights+weekends, both of which are free. The existence of this option for 1+year customers makes no sense to me. It only leaves room for error. Possibly intentional error.
My question is, do they do this on purpose? I experienced the same exact problem for two different stores on two different plans. Do they purposely deprive you of the feature you chose and wait until you catch the mistake? Because this was at two different stores, is this standard procedure from corporate T-Mobile?
If so, who is to blame? The store, corporate T-mobile, or no one? Is it just a conincidence that these independent stores messed up? Although my problem was fixed, I feel this is still highly unethical if it is intentional.
Have you encountered this or a similar problem?
Two years ago I signed on a 1-year contract with T-Mobile through an independent store. The selected plan had unlimited nights and weekends minutes. But turns out they made an error and counted my night minutes. After seeing overages, I called T-Mobile and they corrected it, adding the nights for free.
Last month I signed another 2-year contract with T-Mobile through a different independent store. The selected plan had unlimited nights and weekend minutes. But it turns out they made the same error again and deprived me of free night minutes. After contacting T-Mobile, they corrected it again for free.
I asked the representative on the phone if this was a common error and what is the cause of it. After all, a plan without night minutes did not exist for the number of minutes i selected. He said sometimes independent stores mess up because the code for weekends vs nights+weekends is a difference of one key. If you did not sign for a contract of at least one year, you didnt get free nights.
If you did sign for 1+ years, you had an option of weekends or nights+weekends, both of which are free. The existence of this option for 1+year customers makes no sense to me. It only leaves room for error. Possibly intentional error.
My question is, do they do this on purpose? I experienced the same exact problem for two different stores on two different plans. Do they purposely deprive you of the feature you chose and wait until you catch the mistake? Because this was at two different stores, is this standard procedure from corporate T-Mobile?
If so, who is to blame? The store, corporate T-mobile, or no one? Is it just a conincidence that these independent stores messed up? Although my problem was fixed, I feel this is still highly unethical if it is intentional.
Have you encountered this or a similar problem?