Enjuku Racing

[Jeff240sx]

Enjuku = yes. Fast shipping, good prices, good people. I've never even heard anything bad about them.
-Jeff

[mrmephistopheles]

wow. thought-provoking informative post.
You suck.

[kandyflip445]

Enjuku=Yes x3

[Andrew Bohan]

every time i ordered, my parts came in exactly one week.

except for my brake rotors, which were on back order from brembo and were shipped from their plant in socal. those came 3 weeks after i ordered. i would have liked it if they told me they were on back order when i ordered, so i didn't have to call them when the other part of my order arrived (which shipped to my old address for some unknown reason), wondering what happened to the rotors.

other than that one snafu, great guys.

[YoungRookie]

yes x 3 + :bigok: + :rawk: +
Alright thats enough, you get the idea.

[HaLo]

Dealt with them in the past.. A1 service!

[24Zero]

Enjuku is also good for some techincal assistance! Ray is super helpful!

[g2ic02]

good people over there....i have bought a lot of stuff through them and i have no complaints.....They shipped my clutch to the wrong person one time, but they sent out a new one to me with no questions asked.

[Yoshi]

I can't remember who i dealt with specifically... Ken i think?

Anyways, another positive review.
the ppl at enjuku helped me out when my deadlines got all fux0r'd up durring my swap. They went out of their way to make sure that my parts got to me in time, expedited shipping, and charged me NOTHING extra... maybe that's not typical, or maybe it is.... either way, I highly recommend them.

[019]

dealt with them when i first got my 240. ken was great help picking out suspension for my car. excellent customer service

[DrIvEsldEwAyS]

i am about to make a big order with them.. they have been nothing but helpfull...and these are guys that do know what they are talking about. another thumbs up for enjuku racing

[radhaz]

Fantastic service, great deals, & promp shipping. Even when my order got mixed up they had it fixed and sent out to me quicker than I expected.

[DrIvEsldEwAyS]

i just got all my parts i ordered from them in 2 days after being shipped. great service and support. will def. buy from them agian.

[Pepperoni]

Bought some stuff from there, no probs, quick shippers. Nothin bad to say

[DJPimpFlex]

YES!!!!


got a versus hood and a aluminum drive shaft. Perfect!

[sr240mike]

$5 off coupon, code#409

[loveless]

bought greddy smic/greddy bov + hotpipe: no problem
later, the greddy bov's adjustment bolt striped so I ordered hks bov + hotpipe from them again: no problem again

[bing]

ken helped me out a ton recently,

bought a couple big things in the past and would always recommend them.

[C-West USA]

Enjuku are some great guys. After our car crashed on friday's practice for Formula D, they stayed up and helped us repair the car, even taking parts off of their own cars. Really cool guys, and we have nothing but good things to say about them.

[g6civcx]

I had the shop order an SR intake, and it took 2 months to ship. When it got here, it was the wrong size intake. Now this is a reputable shop with an account with Enjuku. I don't know what happened but I have never heard anything bad about them. I really don't know what to say.

I won't order from Enjuku any more, and the shop dropped Enjuku as a supplier. Such a shame. I don't know why it turned out this way.

[Kn1ves]

Enjuku = NO

Did not provide me a tracking number after I ordered, E-mailed them and they said UPS is suppose to give me one, after one week, I called UPS and told them I have a package and I was wondering when it would come. UPS said they need a tracking number and that they never give tracking numbers. After begging for a while, it turns out that the springs was indeed shipped, 1st @ the wrong address, 2nd nobody was home, 3rd my neighbor recieved it. My neighbor btw = thieves, it took me a while to coax it out of them that they indeed had my springs. And for the shocks? I don't even know how to get to them, if they were indeed shipped, with what tracking number, and
Enjuku also took the money out of the credit card.

This could have all been avoided if they gave me the tracking number to begin with.

Will never order from them again.

[willlangford]

Enjuku has been extremely good. I've bought probably thousands of dollars worth of parts and never had a problem. I usually deal with Ray, but Ken is the man. Eric and Teddy are also very helpful. Will def buy from them again...probably tomorrow..

For the people that had a problem call and talk to Ken, he will get you fixed up.

[BlackS14]

Enjuku = NO

Did not provide me a tracking number after I ordered, E-mailed them and they said UPS is suppose to give me one, after one week, I called UPS and told them I have a package and I was wondering when it would come. UPS said they need a tracking number and that they never give tracking numbers. After begging for a while, it turns out that the springs was indeed shipped, 1st @ the wrong address, 2nd nobody was home, 3rd my neighbor recieved it. My neighbor btw = thieves, it took me a while to coax it out of them that they indeed had my springs. And for the shocks? I don't even know how to get to them, if they were indeed shipped, with what tracking number, and
Enjuku also took the money out of the credit card.

This could have all been avoided if they gave me the tracking number to begin with.

Will never order from them again.

So it seems that you are the odd man out in this thread. Sounds like there might have been a mix-up sure, but I know for a fact Ken and the guys there would not idly stand by and not take care if this problem. Talk to them and I guarantee they will right things.....

Anywho....I've known Ken for a long time...longer than before his business ventures and now drift team which seem to be quite the big thing. Good to see the business hasn't gotten to him and he's still an A+ guy...

-Bill

[RaidenKing]

Enjuku has amazing service and builds amazing cars. I try to order any part I need from enjuku just based off of the good experiences I've had ordering in the past.
Enjuku = pass

[Kn1ves]

got around to installing my suspension the other day, turns out they sent me two left struts... so now i hafta run on two left struts until the correct part is shipped (coming next tuesday)......

[Irukandji]

the guys at enjuku are awesome.. they called me right before processing my order to make sure everything was cool.

[misfitsfreak81]

:rawk: these guys are great. sent me a free CAS cover, gave deals on greddy oil filter relocation kit and stainless RAS. super easy to deal with.
thanks guys.

mike

[DrIvEsldEwAyS]

they are good i have delt with them in the past but prices have become really high.

[s13silvia123]

yeaps these have the greatest costumer service. and the help you even if you have car problems and give you good advice too.

[Enjuku Racing]

#/f/showthread.php?t=82932

Kni1ves, this is Teddy from Enjuku.

Just saw the problems you had with us in the past, and whatever I need to do to regain you as a customer I have no problem doing - short of giving the shop away :). Shoot me an email to [email protected], AIM = enjukuteddy, or even give me a call at the office I'll do whatever I can do make right the bad service you received.

As with any large business some customers unfortunately fall through the net and get less than satisfactory service and for that I apologize. Not trying making excuses, just want the opportunity to fix it.

Thanks,

[email protected]m

[Jung918]

I bought a raditaor cooling pannel from them for my s14 kouki. They told me that the zenki and kouki were the same. They are not the same. I sent them pictures and explained to them why it didn't fit months ago. I have yet to recieve a response. I do not support Enjuku and express my opinion to everything I come in contact with.

[tchenku]

i bought a used s13 smic from them awhile back. they told me that it had a dent in it but was in working condition, so i bought it. got it a week later only to find a freakin hole the size of a quarter at one of the corner. i called them and told them the situation and sent them pics of the smic. i even spoke to the manager, only to hear his response, "We can't refund you your money. You knew you were buying a "used" item." i said, "You told me it was in working condition! This isn't a working condition when the smic has a hole in it." needless to say, i didin't get my money back or an exchange. fuck them!! i don't do business with them anymore.

[Irukandji]

I've bought many parts from Enjuku and they've always been very good to their customers. I even got phonecalls for most of my orders confirming my order before they charged my card.

They're okay in my book.

[jkgaddis]

i have personally bought over 3000 dollars in parts from them and i will say this, they have HORRIBLE SHIPPING PEOPLE. i got sent a bushing kit that was missing bushings, the wrong oil filter which ended up blowing off the side of the block and soaking my alternator which killed it. then, i got given the wrong belts.

HOWEVER, they fixed all of this promptly and without question. they didnt even ask me to send them any of the wrong parts, they just sent new ones. they even gave me a new (used) alternator to replace mine. all in all i think they are by far the best shop ive dealt with.

[LookOut Nick]

I support enjuku I have bought many suspension and engine parts from them, and like nismo said always had great contact. There websites not sketchy, i think its one of the easiest layouts to deal with. I live in Richmond Va and I always recieve my order, be it sway bars or ss lines within 3 Buisness days after i order. Recently recieved an unfinished ss oil feed fitting which i had to drill out myself. Jason comped me a line, and althoguh im still waiting for it i know it will come. Good guys, when i bought a megan down pipe from them it was on backorder taking 3 months i called them and they sent me a greddy downpipe at no cost.

[S14Swap240sx]

i have personally bought over 3000 dollars in parts from them

same here.. not a single problem.. and down the road when my boost controler gave up on me they went out of there way to help me get a new one under the manufactorer warrenty, becasue i had no paper work

[willlangford]

I've gotton probably over 12k worth of stuff for my cars of the past year or two and never had an issue.

As for buying a SMIC used, just like on these forums request a picture, but Ken is the owner, best thing if there is an issue call him he is awesome to deal with.

As far as the cooling panel, I do a lot of server admin work and lots of times emails will be kicked with attachments, sometimes spam filters etc...whenever emailing a company an attachement, call them (They have an toll free line) ask for who you spoke with and ask if they got the email. to judge someone based on one email is hard. Again best bet is call talk to Ken right after.

[jkjunior]

Bought Numberous items from enjuku, always had fast shipping to ohio and they met competitors prices!! AAA++ in my book

[jrmiller84]

I've spent $7000+ with them in the past month with my build and I've had absolutely no problems so far. They've even upgraded my part selection when they didn't have what I need in stock.

[nismo35]

I have also spent alot of money at Enjuku and they have always been very easy to work with.

[j20accord00]

I always deal with Ray and hes ALWAYS tons of help. between me and my friends we're calling there like everyday buying stuff..ray and the other guys are great. i havent had a prob with them at all and i always buy my stuff from them even if i can get a little cheaper somewhere else. Ray hooks me up with shipping and tax so it makes up for it in the end.

-Evan from Jerseyyyy

[jrmiller84]

I always deal with Ray and hes ALWAYS tons of help. between me and my friends we're calling there like everyday buying stuff..ray and the other guys are great. i havent had a prob with them at all and i always buy my stuff from them even if i can get a little cheaper somewhere else. Ray hooks me up with shipping and tax so it makes up for it in the end.

-Evan from Jerseyyyy


Agreed, Ray has helped out a lot. It's really funny this thread is up, not even 10 minutes ago they called me to pass on info about my order and negotiate a change since the item I wanted was backordered.

[t67s13]

Always have had good luck with enjuku. Good customer service.

[willlangford]

again awesome CS just got done talking to ray hooking me up again...def call them and get stuff figured out..

[YoungRookie]

I never had bad service with them, i stand behind them 100%

[RoyalFlush]

i live right by enjuku and go there all the time, those guys rock, maybe your just a dick or something, and as far as i know they really know there shit

their website is kind of sketchy too.

what are you talking about? its hella nice compared to alot of other websites.

[racer98]

I've bought many parts from Enjuku and they've always been very good to their customers. They're okay in my book.

+1 :2f2f:

They are good people, I do a lot of selling and buying from them.

[420sx]

enjuku FTW. only people that complain on a good company are those who cant fit anything right on their car. please, let someone else do even the oil change for you. you are mechanically hazardous if u cant make the panel fit.

i dont understand why u had a bad experience with them. maybe its one time thing

[sky53line]

In the past month ive spent over a thousand dollars on there website. All my parts have been shipped immidiatly. If there was a problem I received a phonecall to confirm everything was fine. Bought BC 264 Cams on Saturday night. Received a phone call from Jason Monday afternoon. They were on my door step when I came home from school Wednesday.

[foolishdrift]

To the guys who are wondering why enjuku isn't commenting on this its because by the forum rules they cant, as stated in the rules at the top of the page it specifically states that reviewees should not be posting in their review's.

On that note I can say nothing but great things about enjuku, I have always experienced great customer service and they shipped my products very fast. A++++++ company in my opinion and I will continue to do business with them.

[driftenthusiast]

Just put in a $4100 order, things that were in stock are here(4days) and the rest should be soon.

[Prok0]

I've pretty much bought all my parts through Enjuku and never really had a problem that stemmed from them, some stuff was backordered, but thats out of their control.

Pretty much I think if your a reasonable person that isnt a douchebag, enjuku will do all in their power to make sure your shit gets their promptly and in order, and you get a good deal, and in the event something does go wrong they will try and correct it as best as possible... Atleast thats been my experience.
Enjuku owns.:bigok:

[statik]

For what its worth, I've had nothing but good experiences ordering stuff from them

[ECR33S14]

ive spent plenty of cash with them and have only had one problem. my oil pan had to be drop shipped from cali. the guys at enjuku even called before they took out the money to make sure those were the parts i wanted and told me about the oil pan. they called and gave me confirmation numbers and everything so i could track the shipment. it arrived just 3 days after i got the rest of my parts. great guys and i plan on doing buisness with them again.

[Yoshi]

what happened to the old Enjuku review thread?
that one was filled with praise... now suddenly they suck? WTF people.

I've bought 1000s of $ worth from Ken and his ppl.
They went out of their way to help me get my stuff for my engine within the very strict timeframe I had to work with at the time... I think I also got a T-shirt and a $10 off next purchase coupon.

?????????????????????????????????????????????????? ???????

[sepulchral]

i purchased a little over 5 grand worth of parts over the years from enjuku, call them whenever I need assistance, they are great guys. Only mixup i've ever had was the late shipment of a blitz downpipe.

[Phlip]

Bullshit argument trimmed from thread

Personal experience:
I ordered my first B&M from Enjuku back at the end of 2002, customer service and price (at the time, they went down in price) were good, no complaints.

[khilgers]

I ordered about $5K worth of parts from them a couple weeks ago including my motor. So far they have kept in contact with me, sent me pics of the motor, called me back just to check in and make sure everything went OK. All in all I'm happy.

[TEALSQUEAL]

I will vouch for Enjuku hardcore! they are great excellent service, and unlike the others they actually take the time to figure out what you want and need!

Thnx jason and ray!

-dave

[projectdrifter]

i have ordered a few thing thru them and have been happy. my only complaint is when something is on back order and u give them a cell orr phone number they dont call u and give u a heads up. i hate oppning stuff and having to call and see why its not there( u know its on back order or not in sytock u just want o ease the mibd u know) but other than that i have loved dealing with them and will continue to.

[zenkei3]

Oh yea, here is a pic of the Original Yashio Factory S14 (95-98 Silvia) Cooling Panel during install a few years back:

[khilgers]

Well heres a little more of my story.

I ordered a bunch of parts from them, drove 4 hours round trip to pick up part of my order, got there 1/2 of the parts that they "said" were in, WERE NOT. Ended up driving back with 1/2 of what I ordered. My motor showed up in their shop about a month after I ordered it, it then sat there for a week without even being looked at. They finally got around to looking over the motor, and found broken clips, a missing MAF, and a bent fuel rail. The clips were fixed, and the MAF and fuel rail "should" be coming this week. I'm can undersand part of the delays, but the fact that it sat for a week without being looked at kind of pissed me off. Just sharing part of my experience.

[scribbles6]

i haven't bought a lot of things from them since i rather have something shipped to me from inside the state in california cuz itll more likely get to me faster, buy the times i did order something from enjuku it went really well and they helped me over the phone too.
A++++ for enjuku in my opinion

[projectdrifter]

great service ordered a few seals and gaskets from them everything was shipped fast service was great even called to inform me stuff was shipped. always happy dealing with enjuku. great guys great drift team. love doing business with them.:bigok:

[S13ORLANDO]

Guys,
I believe these guys to be 100%. It doesn't get any better.
All their guys are well versed in delivering excellant customer service.
Ken the owner is very hands on with the whole operation.

Like the last few posts have read,call them.
You will be satisfied.

thanks,
Bob Fagan

[khilgers]

I got my motor from them, all of the clips were fixed, and everything came in working order. Got it wired up and it purs like a kitten. Through all of the delays, missing parts, broken clips, and I am overall VERY happy with Enjuku. They could have just sent the motor out and let me deal with the problems, but instead they fixed it in house before sending it out to the customer. That counts for a lot IMO.

[blitz180]

Enjuku is A++ in my book. I ordered a Circuit Sports Coolant Reservoir, and it was on backorder a month or so. But I told Ken I'd wait and everything was fine, got an email when it went out and everything. I've spent around 2k with these guys, and I have never felt like I should've taken my money elsewhere. Ken is a really awesome guy.

[aznpoopy]

my experience with enjuku

ordered BV RUCA
immediately got automated e-mail confirmation

-1 weeks later nothing
called. very friendly guy on the phone. said they were backordered.
-2 weeks later post-order
called again. still backordered, should ship by friday or monday.
-3 weeks later post-order.
no additional info. was busy at work. friendly sounding gf called for me. i figured they were sick of hearing my voice. they said shipping very soon. she called again the next day. shipping as soon as cali office opens up. got tracking info around 2 or 3pm EST... which is roughly 11 or 12 cali time i think. pretty good.
-4 weeks later.
received ruca today.

overall:
they are legit. but i think you guys knew that already.
over the phone customer service is A+. guys who work the phones do a great job.

imo, communication needs improvement... if something is backordered you should not have to call to find out. an e-mail or something should go out asap.

otherwise i wouldn't hesitate to order from them again. just remember you have to call to get the A+ customer service.

[Hawaiian240]

Got a CS weighted shift knob and coolant reservoir. The shift knob came within 3 days, reservoir was on backorder for a month(so they said) but got here 2 weeks later!! Thanks guys!!

[monk]

order all kinds of parts over the years, never had a problem with anything.

+1 for enjuku Racing

[k0uki]

ken from enjuku gave me a good price on a koyo rad and fal fans, ill be sure to buy from them again

[Soup Nazi]

Service from Ken at Enjuku is top quality. Buy from them with confidence.

[bshotts]

Wanted to post up about my most recent transaction with Enjuku. Not only did they have killer deals on alot of OEM SR20 parts I needed in a quick hurry, they also have great prices on most everything else and I enjoyed the free shipping deal going on for July.

I was promptly called the day of the order to confirm which oil pickup I was needing based off all the other parts I had ordered, proving these guys know what's going on (obviously) but also that they are keeping on top of orders. I even got a $20 off coupon for the next purchase.

For such a well-known place and with all the things they have going on, customer service is top notch. Hell I could never get close to that type of follow-up from local "shops" that no longer exist for a good reason.

Thanks and keep up the good work ya'll!

[SoguRacing]

I've had a good transaction history with them. I just ordered an o2 sensor adapter for my s13..lets hope it arrives promptly.

[ellisonrox]

Jumped on the July free shipping deal and ordered my origin kit

Finally came (cuz it was on backorder, not Enjuku's fault) and so far so good

I was a little scared because on the shipping slip it said it was Version Select, but it's Origin on the inside :)

[bornslippy73]

I have bought many parts from Enjuku Racing and communicated with Ken by email. I have asked him for a few price quotes and never had problems. All my transactions never had complaint issues with customers service or with the ordered parts themselves.

I always did my research so I knew what I was ordering, how to install it, and shopped around for the current market price. I ended up coming back to Enjuku Racing because they offer great specials like the free shipping weekends and always got an email response from Ken.

I understand all companies are not perfect, but some if not all companies attempt to correct their errors. As consumers of aftermarket parts we have to assume a degree of risk that of course these parts will not fit perfectly like stock/oem parts and we have to invest time and maybe money into "fab" work to make it fit. Some people will encounter situations like this some will not.

To have the owner, Ken in contact with me throughout my order and answering questions on price quotes is a huge plus and very much appreciated. Excellent service Ken!!

[Andrew Bohan]

i bought a lot of stuff from them around 03 and 04

only problem i ever had was when i moved and they shipped something to my old address

but that was 4 years ago

[koolcat]

I have been getting all my part for the sr swap from them. I dealt with Kevin, and he made everything pretty smooth. Fast transaction and good pricing....Really recommend them.

[The ROMAN]

I was able to get one Aerocatch hood latch after I broke mine, saved me from having to buy a set. Good price, service and shipping!

[Z33dori]

yea Enjuku has a bad habit of not keeping their website up to date. And not letting you know when you order that those parts aren't in. they like to wait till the shipped what they have to go.. OH hey btw this stuff wasn't in so it will be a 4-5wk wait.

so shitty online exp.

but when i call and talk they are pretty helpful. and down at their shop is always a good time.

so it's 50/50.. i just wish they would step up their upkeep online

[IDriveFords]

I've ordered well over $5000 worth of parts from them and have never once had a problem. I always call and ask for Jason and he can usually tell me how long i'll be waiting for my part with pinpoint accuracy. Jason is awesome ppl and since my orders are usually pretty large he hooks me up with killer deals. I've dealt with many other shops over the years and Enjuku seems to be the only one that has never f-ed my order up.

[singlecamslam]

Enjuku is cool, got my radiator super fast and no bent fins or nothing.

[JoHn E]

i got my stance gr pros from them and i was satisfied

:bigok:

[HS13KLS]

ordered a few lines and stuff from them, ive been happy with them. really fast delievery!

[Shibbymcpot730]

Ordered, a few parts from them before. Got them the next day, awesome customer service.

[bunnathp]

ordered from them and arrived quickly. will be doing business again.

[bejota180sx]

just got my isis intake manifold from them, gonna try it out till i get my greedy one... the shipping was fast, like always when shipping to PR, postal service damaged the box but the manifold was in perfect conditions inside...

will be doing business again soon...

[Kalashnikov]

Enjuku is the freaking Shit!!!!!!!!!! A++++++++++

Man, Ken and those guys are awesome. They show you a lot of respect and the customer service is beyond. I bought Stance from them, and I had technical questions, Ken gave me like a freaking service manual filled advice over the phone!!!

My bushings were bad, and I contacted Enjuku, 2 days later, mother Freakers sent me New Bushings...FREEEEEE of charge!!!!!

That is the kind of experience you can expect from these people.

A freaking Plus!!!!!!! Much love to Ken and Enjuku!

[mtyost]

I love the special deals that they do, just like this week with the free shipping. Which is also very fast I live in ohio and they are in florida and I got my turbo timer harness the same day.

Ken is a good guy and I will do business with them again.

[nismo tuned s14]

Got a great deal on a Koyo radiator from them. Shipped to my door in less than a week.

I'll definitely use them in the future.

[mavericksniper]

Bought from them once. They sent two fenders that didnt match each other. The shipping was very fast though and they did take the parts back for a full refund. I will be buying from them again.

[migit]

My order has been processing for almost a week now. Sent in a message asking why its taking so long, with no response yet. Guess I'll start calling. Item didn't say it was out of stock or anything. Sad part is my friends told me to order from enjuku to make sure I got it right away!

I'll edit this post with more info later on. So far not a great first experience with enjuku.



Update: Got a response from Enjuku today saying the shipment from the nissan warehouse to theirs was slow causing the delay they didn't predict. They are expressing the item to me now once it arrives. Gotta give them a A+ for customer service as well, they definitely care about their rep and keeping customers happy and coming back.

Although the delay is frustrating, the company is doing what they can to make up for it, I'll be ordering from them again.

[TheGrim]

ordered from them twice now for a total well over 3k and havent had a problem yet. BG is the go to guy

[DOHCsky]

Enjuku is AWESOME!
For 5 people running a nationwide company, Id say they do pretty fucking amazing!!!!!
Best customer service from any shop/company/whatever.
Nicest group of doods around.

[MongolPup]

BG has helped me out numerous times, A+. And the HKS BOV was real lol

[ILoveJDM]

My order has been processing for almost a week now. Sent in a message asking why its taking so long, with no response yet. Guess I'll start calling. Item didn't say it was out of stock or anything. Sad part is my friends told me to order from enjuku to make sure I got it right away!

I'll edit this post with more info later on. So far not a great first experience with enjuku.

a couple of my friends have had this problem, after and week and a bit-ish it went through

ive had some turbo lines held at the border from enjuku before, probably bad paperwork, but its hard to say

other then that, their customer service is great, email reponses are fast.

[enkei2k]

just received my isis shifter. placed order on friday, received today. packaged well. no complaints so far, we'll see after i install the shifter.

[peteyjohnsilver]

Any more news up to date on Enjuku? Nothing bad?

[sidewaysil80]

no, nothing bad. they're a great establishment. ken is super knowledgeable and always hooks you up when he can. their pricing is VERY competitive and they super quick shipping :)

[Walperstyle]

Satisfactory

Prices are only sometimes good, shipping is amazing though. 1.5-2 weeks to Canada aint bad.

[90hatchie]

ordered isis subframe bushings on 9th recived them today
THANK YOU GUYS!

[bboyoracle]

Had a great experience with Enjuku:

I ordered a gift from Enjuku a week before xmas, only to find out a few days later that the part was not in stock. The company that manufactures the part was closed for the holidays. But Enjuku sourced one for me and had it delivered in time for xmas. I have nothing but positive things to say about them. Great pricing, fast shipping and EXCELLENT customer service.

[XnTroubleX]

I just ordered something from them a few days ago, within a few hours I had an email from a guy telling me that my item was on back order, I emailed him back stating "bump for 10% discount due to part being on back order" he stated that if it was their part then yes,, but hey,,, cant blame me for trying!!

[XnTroubleX]

Does anyone else have problems getting their items they ordered from them.

Monday(1-25-10)
I ordered a exhaust manifold gasket from them for my SR.
The same day about 5 min later, I order a turbo flange gasket from Full-race.
I recieved confirmation from full race the next day and a tracking number, I recieved the gasket today.

Yesterday Wed(1-27-10)
I checked my order status with enjuku and it still says being processing but the charge has cleared pending in my banking account. I sent them an email yesterday,, No response,, I called today,, no answer, I sent another email today to a different department,, and still no response..
I havent even heard from them stating whether it is on back order or not.
I've seen people speak highly of this company but I am not feeling so good about them. I had a problem with them in the past about an item but that item was something I would consider not widely ordered so I decided to give them another chance.. Its just a gasket and Im not understanding the problem...
Has anybody else had problems with them??
Maybe I am just impatient but I ordered another part from another company the same day within 5 minutes and have already recieved it..

[aled]

Never have had a problem with Enjuku Racing or known anybody that has.

I think you're being impatient. For all you know they could be closed today.

[NINJASPY]

um... youre being impaitent.
3days? um yea...

[coww-cho!!!!!]

Does anyone else have problems getting their items they ordered from them.
Has anybody else had problems with them??
Maybe I am just impatient but I ordered another part from another company the same day within 5 minutes and have already recieved it..

I've ordered from enjuku more than any other place. Because the prices are reasonable the last thing i could remember was a circuit sports oil drain plug, but i do see your point. once i had to wait a week but as long as i got it i was happy.......and i have too many stickers from them :wiggle:

[XnTroubleX]

yeah I figured I was, Ive been accused of that before,LOL Just wanted to see if anyone has had problems with them before.
Im just not familiar to slow operation, I am more familiar to ordering a part and it showing up soon unless its a special order part!!

[midnight_rex]

i have something on order from them right now also. i e-mailed them and they sent me back a reply saying ken is not in for the week. ken is the main guy for the online orders and there is one guy trying to do his and kens job at the same time. Ken will be back on friday. i never had a problem with them in the past cause ken was on top of things.

since ken is out for the week orders are taking longer. WE NEED YOU BACK KEN!! just give them some time since some of the guys over at enjuku are working twice as hard now.

[2fast4y0u]

i think i have purchased basically my entire car from there...in fact i even flew to florida to pick a part up from them and meet some of the guys that work there.
i wouldnt recommend any other shop to anyone because they are by far the most knowledgeable.

ps. they do NOT pay me to say that...i truly think they are the best around

[XnTroubleX]

im sure that it will come in, I just have high expectations when it comes to businesses. I feel that if a company is going to offer a service then they need to be on top of their game. If someone is going to be out for a week does not mean the market is going to stop. I guess I just expect people to handle their business in the same manner as I do. plus I work in the oil and gas industry and if a customer calls and needs something we get it to them right then, slow services in my undustry of work will get you looked over the next time they need something!!

[s13silvia123]

ken probably deals with 100+ emails a day then add the weekends that like 200+ and plus getting these sent out. a process like this is a headache when you alone are doing it and once awhile you get help here and there to catch up. trust me i've dealt with stuff similar like this before and you wont get it done in a day when you have alot of task along with it. most of the time people screw up and and you'll have to problem solve an issue cause the client or costumer left out some info thats important.

be patient.

ken is a good guy he'll help you out soon enough.

[midnight_rex]

i have something on order from them right now also. I e-mailed them and they sent me back a reply saying ken is not in for the week. Ken is the main guy for the online orders and there is one guy trying to do his and kens job at the same time. Ken will be back on friday. I never had a problem with them in the past cause ken was on top of things.

Since ken is out for the week orders are taking longer. We need you back ken!! Just give them some time since some of the guys over at enjuku are working twice as hard now.
.................

[Z33dori]

Just ordered as Spec clutch and ISIS auto to man clutch line.... got here pretty quick ...

would def do business again

[buentellomma]

i do most of my ordering from enjuku racing and i only have good stuff to say about them, good prices, good products, quick shipping.

[AZRB20]

Thread of the year.

[TheGrim]

still ordering tons of parts from BG for my build.... great service

[tEckniks]

i bought my entire build from enjuku. fucking A++ service and fast delivery.

isis radiator was backordered, $25 more to upgrade to mishimoto radiator, they NEXT DAY'ed that shit to me. i was amazed.

will buy from them again!

[Grenade180sx]

ken is the man! helped me out tons and was always quick to respond even tho hes a busy dude!

[onefst240]

Bought a set of isis turbo lines from them. They didnt have them in stock and it would take 2 weeks to get them so they sent me circuit sports lines instead for no extra charge. Will def buy from them again.

[msanchez]

Am i the only one having a bad experience with Enjuku? It took almost two weeks for my parts to get to my house (from florida to california) which isnt a big deal. But i only received half the stuff i ordered. The deal went completely through ken via pms and email. I email him about the problem, no reply. So i call enjuku, leave a message, no call back.

Its been over a week since i received the first shipment with half of my parts and i have heard NOTHING back from ken or enjuku.

If my stuff is on backorder, fine. But atleast return my call or email.

[s14_sr20_silvia]

It is nearing the 4th of July.. that could have something to do with it.

The last order I got from Enjuku I sent probably 20 e-mails back and forth to Ken making sure I was getting exactly what I needed for the project I was working on and never had to wait more than a couple hours to get a reply.
Then when one of the parts I ordered was back ordered they just upgraded me to a Stance version of the same product (which was listed for $70 more) free of charge.

[msanchez]

Ya Ken was very quick to reply when I was in the ordering process, now that I've had a problem, there has been absolutely no reply.
This is getting a little ridiculous.
I'd like to be able to order the rest of my parts from enjuku, but this may have changed my mind.

[s14_sr20_silvia]

I read somewhere (I think on their 4th of July sale thread) that they'd be out until Tuesday July 6. I've ordered almost every part on my car from them and plan to until it's finished (or I run out of money lol).

The only problem I've ever had is when stuff is backordered and they don't tell you, but I'd say it's just easier to wait it out and ship it when it comes in than to track down everyone who ordered a backordered part to tell them about it.

[TheGrim]

im sure they will get around to it asap. they are all standup guys. mad busy all the time for sure though. it sucks but sometimes orders slip through the cracks. once taken notice of though, itll probably be quickly taken care of.

[Csomme]

Sometimes stuff happens taht are out of both partys hands. I know BG over there, and him and Ken always do the best they can to make sure everyone walks away happy.

Good luck with the situation man.

[deuceforty]

Sometimes stuff happens taht are out of both partys hands. I know BG over there, and him and Ken always do the best they can to make sure everyone walks away happy.

Good luck with the situation man.
quit frontin like you know folks

:p

[Patrick Bowering]

I have purchased probably 80% of my parts thorugh enjuku and I live in bc canada 6 hours north of vancouver. My parts are always shipped quickly and I have only ever had one small issue and it was fixed and shipped out quickly. I have always dealt with ken and his prices and service are great, iIm sure something has come up and I know they often leave at lunch time. All of the staff are helpfull and capable of clearing things up even if ken was who you originaly dealt with. +1 for enjuku and there service.

[msanchez]

Sometimes stuff happens taht are out of both partys hands. I know BG over there, and him and Ken always do the best they can to make sure everyone walks away happy.

Good luck with the situation man.

thanks man,
I just sent ken another email.
i hope it gets worked out, i know enjuku has a great reputation, which is why i ordered from them in the first place. ill keep everyone updated.

[msanchez]

Ken emailed me back soon after my last post. He was apologetic and helpful. I guess my name was mixed up in the ordering process and it was next to impossible to get my contact info. Anyways, everything was cleared up and I am happy to order from them again.
Thanks enjuku.

[Enjuku Racing]

Mike - I am glad we were able to get you straighted out. Sorry for the hassle.

Thanks
Ken

[yingiang]

Bought a ISIS turbo manifold from them awhile back for my SR. Shipping/processing time is great and product was great.

[speedgod^s13]

I'd like to write this review, to show my appreciation for the guys at enjuku. :hug: Recently, they had a free shipping promotion, during the Labor day weekend. Of course being in Hawaii, I didn't think they were going to hook us up. Boy, was I wrong!!! :smash: They offered free shipping, on anything that didn't have to go by freight, so I ordered a bunch of stuff. I just want to say thanks, for hooking us Hawaii/PR/AK guys up. So many companies overlook us, when they have sales. We are into cars, just as much as anyone else!! I hope other companies take heed, to what enjuku did. I'm not saying to include us in every sale, due to the fact that shipping items to us IS more expensive. But, I don't think once a year, is going to cause your company to go bankrupt, considering how much we would order. Thanks again enjuku, and I look forward to your next sale that includes us!! :p

[nismo racer]

enjuku is awesome! love them and go to them for anything i need for my car. the guy who takes my orders has a hot voice [; hahaha i <3 BG!

[Jimbo_Moone]

Just wanted to throw my support for Enjuku in here. I've ordered everything from driveshaft to overflow tank from these guys. Ordered my AEM wideband O2 sensor and gauge Friday, it was here on Monday. and i got the whole deal shipped to me for less than $200. I love these guys

[onehundredoctane]

I've bought my Isis SR20 intake manifold, 02 adapters/ plugs, Isis rear adjustable arms, and a few other odds and ends from Enjuku over the last year. Always easy to deal with, and never any hassle!!!

[TheGrim]

still buying tons of parts from them for my s14. service never fails and they always get things shipped asap.

[dudermagee]

bought my coils through them for the black friday sale.
GREAT pricing, quick shipping, have used them several times and plan on using them again.

[yingiang]

A+
Great with updates/price/shipping. Pretty much what you want in a business.

[msanchez]

More Praise
I recently emailed ken about finding a very specific vacuum fitting for thier isis manifold. NO ONE carries the size and threadpitch for it. I emailed ken about the problem i had encountered. The next email i received from him was a tracking number for the fitting, which he had already sent out.
Customer service is top notch. And Ken, if you're ever in sacramento, shoot me an email.. I owe you a beer.

[Lazerface]

yet another satisfied customer here. guys were really professional and shipped very fast. great communication too.

A+

[Witness]

Bought the Isis 3" Straight Tip for 256 shipped good deal glad i took advantage of their special, buying my supsension arm and links from you guys in the future thanks!

[Wake]

received my shuriken battery and Isis SS clutch line. Very satisfied, car fired right up after sitting for almost 2 years.

Looking forward to spending more money with ken.

[WESamiss]

I don't think in my 4 years of dealing with them that I have ever had a bad experience. I just ordered a bunch of custom stickers, a tie rod kit, and dust boots. Their cutter was down for a few days so, one of the guys up there threw in a bunch of free stickers from his personal collection.
Kevin, probably the best person to deal with there.

[freeze2104]

just ordered coils and ken helped me pick out everything i needed, even while putting up with my stupid annoying noobie questions. Best place to go for parts imo.. I just wish they sold the works bell hubs and qr's!!!

[vboy720]

Not the first time i ordered there, but was the first time on the phone. I just placed an order today for a short shifter, radiator, and electric fans today from Ken and Enjuku Racing. Ken was super cool and helpful in getting me the parts at an awesome, competitive price. Getting a hold of some of these other store's can be impossible(in...se p.w.r). For probably the fastest, most helpful, best deal, i will always call Enjuku Racing first going forward. wish you guys where in california so i can get my stuff faster! lol

[Enjuku Racing]

Not the first time i ordered there, but was the first time on the phone. I just placed an order today for a short shifter, radiator, and electric fans today from Ken and Enjuku Racing. Ken was super cool and helpful in getting me the parts at an awesome, competitive price. Getting a hold of some of these other store's can be impossible(in...se p.w.r). For probably the fastest, most helpful, best deal, i will always call Enjuku Racing first going forward. wish you guys where in california so i can get my stuff faster! lol

Thanks a TON for the positive comments. Sometimes I wish we were in CA also, but then we would have to charge you CA guys like 10million% in sales tax.. ahahahah

thanks again
Ken

[foxystyle]

FASTEST SHIPPING EVER! took one day to ship. still waiting on other parts but im sure they are a couple days away, Ken knows how to take care of our fellow zilvians:)

[hellaslows13]

I had a friend tell me that he got his parts from enjuku within a few days.. I ordered RUCAS 2 weeks ago which took about almost 2 weeks to arrive to my house... Took a little longer than expected but I didn't need them right away anyways.

[unaffiliated240sx]

I've ordered from enjuku alot lately and BG has taken care of me each and every time. I have nothing but praise for BG and the team at Enjuku. thanks again guys.

[bikrman2]

Got my xxr 527's from enjuku. NO ONE else had them. good price and had them in less than a week. Not to mention all the other crap I've gotten from them. AAA+++++ to them. Thanks BG and Ken!

[Highway Riding]

Enjuku hooked me up super fast on all orders as well. Good company to use for sure!

[unaffiliated240sx]

Enjuku came through again. I called them friday afternoon about only receiving half my couplers i ordered earlier in the week. The next day i received a next day air box with the other half. I definitly wasn't expecting it to get taken care of so fast. I really appreciate their great customer service and prices.

[WESamiss]

I have never had a bad experience with enjuku racing. I have done at least 5 transactions with them, all very pleasant.

[VNG704]

Ken gave me a great deal on some suspension and sent them it to me relatively fast. Great service there.

[One_love_silvia]

ken gave me a great deal on some exhaust mani studs and gold foil heat wrap. he saved me almost 30$! thanks ken!

[nate1]

love these guys, they shorted me a order of gold heat tape. ive buy from them every time and never had a problem till this one time. so i call them up and tell them what happend and they are now over nighting me the product. who else would do that? enjuku for the win

[camaro379ss]

enjuku is very quick with shipping out orders and great customer service. I have no problems dealing with them.

[One_love_silvia]

follow up on the studs i bought. these things are great! they went in so easy with the special end to screw them in. thanks again ken!

edit: [email protected] my rhyme at the end there.

edit 2: ken and the enjuku team just came through for me again! had a really bad leak start yesterday from the AP ps line i got from them in december, and andrew at enjuku called up AP in california to see the warranty on them. theyre gunna send me a new one for free and theyre going to ship it overnight or 2 day.

+++++++++1 for the enjuku team

[alexanderig]

Andrew took care of me and helped me place my order. shipping was fast and a part of my order was on back order and he made sure to call me and let me know the same day. thanks for everything guys only one complaint is no sticker to rep. thanks again for everything

[sfourteen zenki]

I can vouch for Enjuku. A friend told me to call and ask for Ken to handle my order. Gave me a discount on my Stance GR+ coilovers and arrived to me within a week. I will definitely do business with Enjuku as long as possible.

Thanks Ken!
- Zach

[thenooblet]

I wanted just the ISIS 4in tips for my ls1 S14 and Ken told me they cant sell just the tips so he got me a deal on the whole catback for like 30% off and free shipping! He also let me get some SIKKY headers with free shipping in the deal! The shipping was fast too!

I will come back for more in the future!

thanks Ken!

[mdlesk]

Great Company!

I have placed several orders with Ken and Enjuku Racing and all have been great transactions.

One of the orders was for an ISIS M-Spec Intercooler kit for the KA24DE. 2 Boxes arrived and I noticed that there were missing pipes, silicon couplers, and clamps. I emailed Ken and he quickly responded apologizing for the issue and overnightedthe missing "3rd" box to me and I got it the next day.

Ken was also able to save me nearly 50% on my turbo build with free shipping. He is a great guy to deal with and a true asset to an organization.

I highly recommend Enjuku Racing and would like to thank them for all that they do to provide the best products and lowest prices to the consumers.

[revcyanide]

had a problem with one of my arms ken absolutly fixed the issue no questions asked!!!! awesomejob thanks man!

[onehundredoctane]

Ordered my Muteki SR35's so I could finally bolt on my new wheels, I ordered them on Wed night online and added the comment to the order "please if possible I need these by Saturday". I paid for ground shipping and got them Saturday at lunch!!!!!

Thanks Andrew and other staff!!!!!

[anti tyler]

I say yes to Enjuku. I have a couple of buddies who work for them. So awesome prices, and even better service.

[justinedible4]

Enjuku I love your business and you handled the back order that SPL had on the titanium parts for my tension rods beautifully but I politely asked if I could get any SPL stickers and you never acknowledged me asking. You are still a great company though and I will bring my business back.

[h2v7]

bump enjuku good people fast shipping nice prices just what i needed

[sterlinge]

I have bought a few parts from enjuku super fast shipping. I bought a isis fpr around this time last year. Mine just recently started leaking from the adjuster on top. I contacted enjuku and they had a new one shipped to me no questions asked. it nice when a company works with its customers so well I give them A+ in customer service.

[S13x88]

Just recently received and installed a white bunny clutch kit from them. Kind of sucks they don't carry it, but they sent out the order ASAP to Competition Clutch and I got my stuff on time. This clutch is freaking awesome, btw.

[Jersthecool]

Great company and great to deal with. I've ordered 3 times from them, all have been around $800 orders. Everything was packed well and nothing has been damaged when I've received it and the shipping is fairly fast from florida up to Canada it usually takes about 7 days.

I remembered always hearing cometic headgaskets were good so I ordered one as part of my order, then after decided to look them up and heard that they weren't good at all so I messaged Ken and asked if I could switch to a cosworth before my order was shipped out and he switched it out for me free of charge.

One of my orders included a tomei oil cap and for some reason the order wasn't being shipped out. So I called in and found out they were being recalled because some were leaking so the order hasn't been shipped out yet. I was slightly disappointed because I could have been working on getting my engine back ready to go as part of the order were arp headstuds that I was waiting on to continue. So they sent the rest of the stuff express via air which arrived within 2-3 days.

Very happy with everything. Great people, great products, great selection and great prices. Almost everything I've needed or looked for has been available through enjuku. I'd definitely refer my friends and everyone else looking for 240/sr20 parts to enjuku no doubt about it.

[roushman90]

I've normally had nothing but good experience with the few parts I've ordered through Enjuku, but today I tried ordering a $15 EGR block off plate (Isis) and at checkout shipping was $15, sorry, but I'm not paying $15 shipping on a small piece of metal that could be shipped for max $5. Why order on Enjuku when I can get the same part on FRsport and usually get it within 3 days?

[One_love_silvia]

I've normally had nothing but good experience with the few parts I've ordered through Enjuku, but today I tried ordering a $15 EGR block off plate (Isis) and at checkout shipping was $15, sorry, but I'm not paying $15 shipping on a small piece of metal that could be shipped for max $5. Why order on Enjuku when I can get the same part on FRsport and usually get it within 3 days?

if u had just asked ken, im sure he would have been more than happy to lower the shipping price.

[Enjuku Racing]

I've normally had nothing but good experience with the few parts I've ordered through Enjuku, but today I tried ordering a $15 EGR block off plate (Isis) and at checkout shipping was $15, sorry, but I'm not paying $15 shipping on a small piece of metal that could be shipped for max $5. Why order on Enjuku when I can get the same part on FRsport and usually get it within 3 days?

By all means contact us if you see an issue like this. Our website is only able to calculate via UPS shipping. And UPS shipping on 1 lb or less package can be anywhere from $7-18 depending on your exact zipcode and if you are in a rural area or not.

We do also ship via USPS every day, if you give us a ring. Shipping via USPS is ~$6 flat rate for that item anywhere in the US. We can also send these via US First class mail with some stamps on an envelope which runs about $3 but has no tracking, no insurance, and no guarantees.

Sincerely
Ken Harrison

[One_love_silvia]

see^

that's ken for ya.

[gripROYAL]

Enjuku rocks, they even let us sit on their comfy couches for NOSty time!

Nothing but positive people enjoying what they're doing and striving to maintain their name no matter the cost. Great service goes a long way!

[jacobzking]

don't know why i bother... but Enjuku rocks! best prices, great selection. even if it costs them money, they've shipped me special order items separately just to get them to me part by part, as fast as they can... at they're expense. talk about great service!

[dragonbreath]

Enjuku racing is awesome. I have ordered from them on three separate occasions and everything went smooth.

One order one of my items was missing. I sent them an email and they immediately replied stating that they would ship it to me next day. Awesome company!

[webgeek]

Enjuku is amazing!!! Did my install of rear subframe bushings, isis suspension arms, and coil overs!!! Smooth ride back to Orlando...now if they would only get an ATM machine onsite ;-)

[Biggamehit]

Lets just say Ken San got me a replacement turbo to Japan in two business days!!!!

can you say overnight parts from USA!

[aKaFlipSide]

Might have good service, but they dont have much in stock.

[Enjuku Racing]

We try our best to keep as much as possible in stock. We are low right now with only about a million in inventory :o) If you want to loan me some money I can stock more... ahaha :o) We are definitely not SummtRacing, but we do pretty good!!

http://external.enjukuracing.com/img_3012.jpg
http://external.enjukuracing.com/img_3013.jpg
http://external.enjukuracing.com/img_3014.jpg
http://external.enjukuracing.com/img_3015.jpg
http://external.enjukuracing.com/img_3016.jpg
http://external.enjukuracing.com/img_3017.jpg
http://external.enjukuracing.com/img_3018.jpg
http://external.enjukuracing.com/img_3019.jpg
http://external.enjukuracing.com/img_3020.jpghttp://external.enjukuracing.com/img_3021.jpg


Thanks
Ken

[titopr06]

enjuku has amazing customer service and great prices!!!

[20to3]

A+ If they got it, they tell you. If not, they tell you. No one can stock everything, but real honesty makes me want to check with them first. Great prices on what I have gotten from them thus far. Nice job, Ken.

Although I'm not sure about posting inventory pics on the web. LOL...makes for a really long suspect list after a burglary.

[aKaFlipSide]

Wasn't trying to bash them in any way, I just wanted some coilovers and some wheels and wanted to buy from there because I have heard really good things.

[jdo180]

not going to be negative ,,shit happens
just hoping to keep everyone in check..

If you place big orders (multiple items not cost) with them,,
do it online....
There is no system in place with phone orders no notify customers
of back orders...
*My order (at least 80% of it) was back ordered for a week and it took me calling asking for tracking numbers to find this out..
* received no receipt ,,no invoice till i asked for it 1/12weeks later
*CLEARLY ordered a megan trans mount and was sold and charged for the megan whole mount kit..
Then was told it was my mistake because they don't sell it separately..quickly showed him it had a part number on HIS website and that was sold separately.. given some more BS>>>
*ordered all stance rear arms,,,more than a week later back ordered,,ok SPL??,,YA ill get them out,,,next day<< back ordered but we can get them to ya w/o TI component,,,ok whats the price difference ??,,your good we will cover it (btw around15 each) ,,,,
When it came time to refund three items (one out of production,one back ordered,and one their fuckup) they slipped the difference of the arms back into my credit ...kool :/

nothing to cry over ,,but they didn't go out of their way at all to compensate
for what was really just oversight and lack of communication ...about 3weeks to get everything...
98% of my order they didnt have in stock
(ordered over the phone) >ok no biggie,,
this is one week after paying mind you...
80% of it back ordered a week later>lame
I have ordered from them about five other times and its been ok ..so 1 out of 5..

sorry so sloppy ..at work;)

[Pinggg]

not going to be negative ,,shit happens
just hoping to keep everyone in check..

If you place big orders (multiple items not cost) with them,,
do it online....
There is no system in place with phone orders no notify customers
of back orders...
*My order (at least 80% of it) was back ordered for a week and it took me calling asking for tracking numbers to find this out..
* received no receipt ,,no invoice till i asked for it 1/12weeks later
*CLEARLY ordered a megan trans mount and was sold and charged for the megan whole mount kit..
Then was told it was my mistake because they don't sell it separately..quickly showed him it had a part number on HIS website and that was sold separately.. given some more BS>>>
*ordered all stance rear arms,,,more than a week later back ordered,,ok SPL??,,YA ill get them out,,,next day<< back ordered but we can get them to ya w/o TI component,,,ok whats the price difference ??,,your good we will cover it (btw around15 each) ,,,,
When it came time to refund three items (one out of production,one back ordered,and one their fuckup) they slipped the difference of the arms back into my credit ...kool :/

nothing to cry over ,,but they didn't go out of their way at all to compensate
for what was really just oversight and lack of communication ...about 3weeks to get everything...
98% of my order they didnt have in stock
(ordered over the phone) >ok no biggie,,
this is one week after paying mind you...
80% of it back ordered a week later>lame
I have ordered from them about five other times and its been ok ..so 1 out of 5..

sorry so sloppy ..at work;)

That sucks to hear, i never had a problem with them and i spent over 10k through them.. Ken/BG @ Enjuku are always willing to help you out and do whatever they can even if it's on their cost.

[Guitar Nut]

Ive bought a few things from them and everything went smoothly =). I am a very happy costumer. Ken is cool, I ask him a bunch of questions and he gets back to me right away. He ships my stuff and it shows up about a week later on time. Will defiantly keep buying from them. They also have good prices, which is good when your broke haha.

[jdo180]

obviously they are a long standing retailer with a good reputation.
shit the first time i did business with them was 2003..
guessing i feel through the cracks this time..
and maybe when placing orders over the phone having some way to notify customers of back orders would be tops...just saying
piece

[Enjuku Racing]

jdo180 - I am extremely sorry for all the issues and hassles. If you ever run into a situation where any of my guys or even myself are not getting something done the best they can, Please let me know personally and i will do everything i can do make it right.

Thanks
Ken Harrison
[email protected]

[alixander2010]

not going to be negative ,,shit happens
just hoping to keep everyone in check..

If you place big orders (multiple items not cost) with them,,
do it online....
There is no system in place with phone orders no notify customers
of back orders...
*My order (at least 80% of it) was back ordered for a week and it took me calling asking for tracking numbers to find this out..
* received no receipt ,,no invoice till i asked for it 1/12weeks later
*CLEARLY ordered a megan trans mount and was sold and charged for the megan whole mount kit..
Then was told it was my mistake because they don't sell it separately..quickly showed him it had a part number on HIS website and that was sold separately.. given some more BS>>>
*ordered all stance rear arms,,,more than a week later back ordered,,ok SPL??,,YA ill get them out,,,next day<< back ordered but we can get them to ya w/o TI component,,,ok whats the price difference ??,,your good we will cover it (btw around15 each) ,,,,
When it came time to refund three items (one out of production,one back ordered,and one their fuckup) they slipped the difference of the arms back into my credit ...kool :/

nothing to cry over ,,but they didn't go out of their way at all to compensate
for what was really just oversight and lack of communication ...about 3weeks to get everything...
98% of my order they didnt have in stock
(ordered over the phone) >ok no biggie,,
this is one week after paying mind you...
80% of it back ordered a week later>lame
I have ordered from them about five other times and its been ok ..so 1 out of 5..

sorry so sloppy ..at work;)


This is scary b/c this seems like what I may be going through, originally ordered a set of megan racing mounts (the whole kit) come to find out was on back order.. ok cool, was recommended the megan racing trans mount and the circuit sports motor mounts. Was assured the items were "in stock" with the rep on the phone, said he was looking right at them. Just got my shipment in today, no motor mounts, no invoice and no one answering the phones. WTF really? I really hope my mounts are just in another package or Im gonna be a very unhappy customer.

[jacobzking]

You also have to keep in mind how the business works. Popular stuff that they will pretty much be guaranteed to sell regularly, will be kept in stock. The other stuff, usually special order.

It sucks if someone said they were looking at it and it was in stock and that turned out not to be the case. Maybe they were just BSing to get you to spend the money... or maybe they had a similar part that looked the same but wasn't... or maybe they really had the part and by the time your order was placed, and in cue to pull the parts, a previously placed order already took that item.

In any case, I always find it best to place the order online that way you can verify part numbers, etc... leaves VERY LITTLE room for mistakes to happen.

I DO WISH THEY HAD A BETTER SYSTEM TO SHOW WHAT IS IN STOCK AND WHAT ISNT... AS WELL AS AN AUTOMATED TRACKING NUMBER SYSTEM. Sometimes I get tracking info, sometimes I don't, sometimes I do if I call and ask for it.

Overall though, Enjuku is the ONLY retailer I buy from.

Thanks KEN!!!

[alixander2010]

You also have to keep in mind how the business works. Popular stuff that they will pretty much be guaranteed to sell regularly, will be kept in stock. The other stuff, usually special order.

It sucks if someone said they were looking at it and it was in stock and that turned out not to be the case. Maybe they were just BSing to get you to spend the money... or maybe they had a similar part that looked the same but wasn't... or maybe they really had the part and by the time your order was placed, and in cue to pull the parts, a previously placed order already took that item.

In any case, I always find it best to place the order online that way you can verify part numbers, etc... leaves VERY LITTLE room for mistakes to happen.

I DO WISH THEY HAD A BETTER SYSTEM TO SHOW WHAT IS IN STOCK AND WHAT ISNT... AS WELL AS AN AUTOMATED TRACKING NUMBER SYSTEM. Sometimes I get tracking info, sometimes I don't, sometimes I do if I call and ask for it.

Overall though, Enjuku is the ONLY retailer I buy from.

Thanks KEN!!!


Well i received a tracking number, and I was charged for all the items I ordered although everything I ordered is not in the package. I mean wtf? This is really upsetting. BAD DAY!!!!

[jacobzking]

Well i received a tracking number, and I was charged for all the items I ordered although everything I ordered is not in the package. I mean wtf? This is really upsetting. BAD DAY!!!!

I have an account with Megan. I can check and see if they're in stock yet if you want me to. If they are, Enjuku could probably have them shipped straight from Megan to you.

You will get your mounts.

[alixander2010]

If you want that's cool. Hopefully I will hear from someone at Enjuku asap about this. Thmotorsports is doing the same thing to me, claiming they are giving me a refund for an oil cap and oil drain bolt that are apparently out of stock and discontinued... been a week so far and no refund. GRRRRR

[jacobzking]

Just talked to my buddy at Megan and their mounts will be in on Friday. The Megan motor mounts have been a big seller and even Megan was completely out of stock. So if you want the Megans, they can probably ship from straight Megan (Cali) to you via FedEx Ground (usually 4-5 days). Best case would be that you'd get them the following Friday if everything went smoothly.

You just gotta keep in mind that even as big as Enjuku is, and even as big as Megan is.. its not like Advanced Autoparts or Autozone where they have thousands of stores and huge warehouses all over the country with every part in stock somewhere.

Enjuku will get them to you as quickly as they can.

[alixander2010]

The motor mounts i ordered though were circuit sports, i originally ordered megans but they were on backorder so I ordered circuit sports which were in stock... yet are not in my delivery.

[jacobzking]

well if they don't get the circuit sport mounts in by Friday then you could get the megan ones like you originally wanted

[alixander2010]

Yea, I will be calling tomorrow and hopefully get this figured out.

[Enjuku Racing]

The motor mounts i ordered though were circuit sports, i originally ordered megans but they were on backorder so I ordered circuit sports which were in stock... yet are not in my delivery.

I am very sorry for any issues. I was out of the office last week and I know the guys were slammed, so they may not have been able to get all the phone calls.

Please email me directly with you name and order number if you have it and will get to te bottom of it ASAP. I am pretty sure both items are on the shelf, but I have been out for a week and stock changes by the min. A lot of times the guys can see something on the shelf and it already was sold earlier in the day but not pulled from the shelf and boxed yet.

If that did happen I would assume the sales rep shipped the missing part from the manufacturer.

I wish there was a better inventory system however with hundreds of thousands of parts and hundred of manufacturers it is virtually impossible to keep track of their inventory along with ours.

Again please email me or call me and I will get you taken care of

Thanks
Ken
[email protected]

[alixander2010]

Email sent, if you need my phone number so you can call me if you need anymore info let me know.

Thanks.

[Enjuku Racing]

this one was a simple explanation and nothing out of the ordinary. The shipping guys here didn't think we had the motor mounts on the shelf and had them shipped directly from Circuit Sports. Hence the one box that was missing his mounts. The mounts are on the way to the customer from Circuit Sports.

thanks
Ken

[alixander2010]

Thanks for the fast response ken. I truly appreciate the amazing customer service. Really put me at ease to see how on top of things you are.

[Lutz Performance]

Nice stock in drift cars :D

[Enjuku Racing]

Nice stock in drift cars :D

AHHAAH... yea we stored ~5 FD Cars between Atlanta and Palm Beach.

[Paparazzi]

I placed an order for an rb25 det oil pan on July 24th and struggled to get the item. Details in my last post, Ken made things right and all is well.

[fliprayzin240sx]

Maybe they dont have it in stock? Did you talk to Ken directly about it?

[d_nice]

thats strange

[snafupossum]

ken has done nothing but treat me amazingly! I have ordered a handful of times from them and things always got shipped promptly!

[godrifttoday]

Your out numbered dude.... 1 to 1,000,000 happy customers... Your simply a statistic

[2tonecoupegrl]

We've placed hundreds of orders through Ken and never once had an issue. Sorry you had such bad luck, have you tried sending Ken a p/m on here?

[boozebag]

I have always had good experiences with them. Sorry to hear about this.

[merks]

Email ken directly. I had issue with my Isis shifter and he sold me a new one for way under cost. Super cool dude even time I talked to him

[Silvia352]

I have ordered well over 10-12,000$ in parts every year and have nothing but great and prompt shipping all the time. I order all customer parts and personal parts from there with no troubles and great pricing Everytime. They are extremely busy, if you call and tell them the situation I guarantee you will be contacted immediately and the problem will be resolved.

[ShadowDrifter]

I always you ANT hes always been good to me and so has Ken its weird its probably becasue its a JDM part it was out of stock when you ordered it and there was sopesed to get one but something keeps going wrong. IT DOES HAPPEN so if you got your pan just be happy im still wanting on parts for my 26 I orders 3 weeks ago things take time

[Nismo_sam]

Enjuku has always been great to me. I'm sure Ken will get you straight as soon as you contact him though!

[TougeLabs]

Yikes, I've been dealing with Enjuku since day one when I worked for Heavy Throttle never had an issue.

[Silvia352]

Simple case of a simple mix up, don't be discouraged! Contact them and get this situation straighten out and I'm sure you will continue to have an amazing buying experience.

FYI I always call, I deal with BG for all my orders to make sure what I'm ordering is in stock or whatnot and an exact price all done right there by a live person, they are extremely busy!

[xoxide]

Your post is kind of vague... More details would be nice.

I ordered a clutch line through them on a monday, called tuesday to see when it would ship, and the lady working there bumped my order up to the front of the line for shipment so I could have the line before thursday.

Said line, had a major leak... They refunded me in full no questions asked... Some of the best customer service you could ask for.

[EDacIouSX]

we order from enjuku here and there at work... never had any issues, maybe one part that wasn't the part that we ordered at most... but no big issues at all with enjuku.

[Maikeru5]

An RB25 oil pan probably is not a common item that they stock. Probably coming though another vendor.

[patsS14]

ordered over 3 grand in parts couple months ago no problem just some parts came in later than others but who cares. ANT is a cool dude he helped me out and got me good deals

[Paparazzi]

Ken ended up emailing me directly and making things right. He was very cool about it. The issue was that I ordered the pan, and I received an email confirmation. No email was ever sent saying it was back ordered or not in stock, and that is fine if they didn't have it in stock, no biggie. At that point in time though (within the next 24 hours) I should have received a call or email stating there would be a wait, but this never happened. Then I called 2 weeks later and the employee acted surprised/uninterested/pre-engaged in something else, said "Oh yeah I see it on order with Nissan, should be here today or tomorrow, you should have it by the weekend, yep!" I thought awesome, a bit of a heads up would have been nice, but that's fine, I'm stoked to get the motor back in the car! Then a 2 weeks pass so I call again on Monday/Tuesday last week (can't remember which) and the same guy, again half paying attention said literally the EXACT same statement. I said back "That is literally exactly what I was told two weeks ago" thinking someone forgot. He responded with "We never know with OEM stuff, sorry"

Look if items are back ordered or out of stock EVEN if your website were to say its in stock, THAT'S OK, that is life, that is business. But had I not called would I still be waiting? Is it not unreasonable to expect some sort of communication from them if I have to wait almost a Month on an item?

I worked in this aftermarket industry for years in Minnesota here, I just expected more customer service. Had someone been honest with me from the get go this never would have happened. If a customer called me about a back ordered item I would NOT just say "IDK we can never be sure, hopefully today?!" I would do the due diligence and call my supplier/manufacturer/what have you and find out for the customer, after all, they are paying MY paycheck. Enjuku's job is not doing me favors by supplying these parts, I can get them at 100 different places.

On a side note Ken has been stellar via email, and was pleasing to see his response, over a weekend! Props to you sir, seriously, that is great service. I have a feeling had I worked with him from the beginning we would have been peachy.

No more hate on the company, Ken pulled it together, the taste has left my mouth. I just wanted to know if this is the service people expect, because as paying customers, we deserve more from EVERY company.

End Rant/ first post edited

[ch1873857]

opened this because my reaction when reading the title was.. " whaaaaaaaat? naww....."

low and behold it was taken care of.

why? because its enjuku. you never have any worries. they are more worried about helping you than taking your money.

did you contact customer service or anyone from enjuku before blasting them on zilvia?

probably not..

[DJPimpFlex]

I wanted to share my most recent experience with them as well.

I've been ordering car parts for a LONG time. I used to use enjuku but as of late I have been using FRSport.

I needed a specific part that FRSport didn't carry (ISIS high pressure power steering line) so I ordered along with some other OEM items.

First there was a large delay. It took almost 3 weeks to get my items, stuff they claimed to have in stock.

Second they drop ship everything so I received different packages at different times and that seemed to slow the process down. I understand it keeps overhead low but overall it inconveniences the customer.

Third they never actually sent me all the parts. I ordered an exhaust gasket that was simply never shipped even after the 3 week wait. I got that part refunded.

Forth I ordered a HKS radiator cap and it was listed as a 1.3 bar on their website. When it arrived it was a 1.1 bar. I returned that and they since have adjusted their website.

Fifth and worst was the customer service I experienced throughout the experience. I ordered during SEMA so they shut their phones down. That's understandable but they said they would process orders as they always do and they would be available to answer questions via Email. I never heard any response to my questions via email and had to wait until the next week when their phones opened up to get any answers.

They also weren't even close to apologetic when it came to my inconvenience and were borderline rude on the phone.

Overall I don't recommend them to anyone and I've been sure to let all my friends know of my experience. Maybe I'm spoiled by FRSport but this is not how I think a large business should operate.

[EnjukuBG]

I wanted to share my most recent experience with them as well.

I've been ordering car parts for a LONG time. I used to use enjuku but as of late I have been using FRSport.

I needed a specific part that FRSport didn't carry (ISIS high pressure power steering line) so I ordered along with some other OEM items.

First there was a large delay. It took almost 3 weeks to get my items, stuff they claimed to have in stock.

Second they drop ship everything so I received different packages at different times and that seemed to slow the process down. I understand it keeps overhead low but overall it inconveniences the customer.

Third they never actually sent me all the parts. I ordered an exhaust gasket that was simply never shipped even after the 3 week wait. I got that part refunded.

Forth I ordered a HKS radiator cap and it was listed as a 1.3 bar on their website. When it arrived it was a 1.1 bar. I returned that and they since have adjusted their website.

Fifth and worst was the customer service I experienced throughout the experience. I ordered during SEMA so they shut their phones down. That's understandable but they said they would process orders as they always do and they would be available to answer questions via Email. I never heard any response to my questions via email and had to wait until the next week when their phones opened up to get any answers.

They also weren't even close to apologetic when it came to my inconvenience and were borderline rude on the phone.

Overall I don't recommend them to anyone and I've been sure to let all my friends know of my experience. Maybe I'm spoiled by FRSport but this is not how I think a large business should operate.


Hey Matt,

As you know, the large delay was due to SEMA. The industry becomes a ghost town for that week, every year. Thats a part of why we offer discounts during that week of sales, to make up for any delays that our customers may have to endure.

You received 2 different packages, the radiator cap, and the other parts minus the 3 bolt gasket. Unfortunately I can't go back in time to change anything, but that gasket was back ordered, and I am sorry our online sales rep failed to inform you about that. But you received everything else within 2 weeks(thats including the week we were closed for SEMA). I've refunded you for the gasket as you requested, I'm sorry we couldn't get that to you promptly.

As for the HKS typo on the website, the HKS radiator caps were always 1.3 in the past, they recently changed the design, making it a 1.1, but and we made the mistake of not updating our database. We are very sorry for the inconvenience. And we were happy to refund you as requested, no questions asked. Whatever it is we had to do to make you happy.

I was the person who spoke to you on the phone, I don't recall being rude in any fashion, but I am sorry you felt that way. If you decide you need anything in the future from us, I'll be happy to offer you more discounts for the inconvenience we caused you. If there is anything I can do just let me know personally, my email is [email protected] or you can call me.

SEMA week is a short staff week, orders get processed, drop ship items get drop shipped, our emails are down just like our phones are for that week. I'm not trying to win your business from any other company, I'm just trying to right what you feel we did wrong.

Thank you for your time, I wish you the best with your build.

-Hert

[DJPimpFlex]

I appreciate the feedback but the bottom line is that FRSport would have had my package to me in 3 days from when I ordered it, granted its west coast but even 5 days would have been sufficient, but 2 weeks has seriously hurt the build process of my car.

The apology I got here was needed over the phone. Thanks again for the follow up.

[dudermagee]

I've dealt with Enjuku many times, always been great, never had any issue.
If a part was going to take longer than expected they always kept me in the loop.
I'll be buying from them again real soon as they always have the best prices and service.

[flatout]

I've never had a issue with enjuku. I've talked with BG over the phone to order and wasn't rude the slightest bit..they always have killer deals and prices. I just hate the Florida sales tax

Sent from my Galaxy Nexus using Tapatalk 2

[ShadowDrifter]

Like I said in the past I order most of my stuff from Enjuku and just started dealing with alex there. Great man always looks out for me and all. ya knwo people come on here and bitch and whine and all but the fact of the matter is your building a car. Seriously so you had to wait a few extra days is it gonna kill you???? NO its not. Also you would have had yoru stuff from FRsport becasue they are only a day away from you Enjuku is 3000 miles away so yes its gonna take longer. I mean my god so a few small things happened its LIFE GET OVER IT. I have ordered stuff and had to wait for parts no one is perfect, and if they have to drop ship something its becase they dont' have it in stock again SHIT HAPPENS. Im sick and tired of people bashing good componys becasue of a small mishap. idk just my 2cents but seriously why not talk to them befor you come on a fourm and bash the hell out of em over something so small

[humilde_s13]

enjuku needs an option that shows if whether the item is on stock or not. i bought coils took like 3 weeks because they didnt have them in stock i didnt know until i decided to call them. other than that no problems.

[ShadowDrifter]

Okay also if you place an ONLINE order then shit like this will happen. If you wanna place an order CALL THEM FIRST it will avoid LOTS of these problems

[DJPimpFlex]

When you have a competition in the future and the parts are needed to put the motor back in the car it can be a big deal. They said on their website that things will ship out normally during sema week and they didn't ship until the week after. Threw off my whole build and now I'm not going to be able to finish everything on time.

Sometimes businesses needed to take accountability for poor communication and lack of empathy, hence my post.

[eli-s13]

I really must say Enjuku is by far the best company i have dealt with when it come to parts. They always respond fast to questions and have great customer service. Just wish they were located in California.

[BossHogg]

I ordered some stuff back in 2005 iirc. They called me personally to make sure they had my order right. I have not ordered anything else through them since, no particular reason but they seemed legit to me.

[cchondro]

Local shop for me
know a few dudes there
they are always on top of their stuff and always strive for excellent communication and to get the parts out as soon as possible
I doubt they would leave anyone in the dark on anything. Especially if you got ahold of them and told them about your issue.

[SlideRdieDan]

I have been ordering from Enjuku for almost 4 years, nothing but good things to say about these guys. Always helpful and shipping is always fast, They do some incredible work also, I dont trust many shops to work on it but I have all the faith in the world with them, they are currently doing my LS swap. :bigok:

[ShadowDrifter]

When you have a competition in the future and the parts are needed to put the motor back in the car it can be a big deal. They said on their website that things will ship out normally during sema week and they didn't ship until the week after. Threw off my whole build and now I'm not going to be able to finish everything on time.

Sometimes businesses needed to take accountability for poor communication and lack of empathy, hence my post.

First off did you place an ONLINE order???? If you did then seriously tough shit. You should have checked first. second people and businesses make mistakes again GROW UP AND DEAL WITH IT its life. Also you ordered stuff at the worst time of the year I mean really use some common sence.

I really must say Enjuku is by far the best company i have dealt with when it come to parts. They always respond fast to questions and have great customer service. Just wish they were located in California.

you get a +1

[DJPimpFlex]

First off did you place an ONLINE order???? If you did then seriously tough shit. You should have checked first. second people and businesses make mistakes again GROW UP AND DEAL WITH IT its life. Also you ordered stuff at the worst time of the year I mean really use some common sence.

How is it common sense to know that a company wont follow through with their promises. It said clearly on their website that orders will ship normally during SEMA week. Why should I believe that they wouldn't follow through with that promise?

Also this is 2012, everything is ordered online. I run an online business myself and if I used your logic I would be out of business.

No need to get excited, just sharing MY experience. The more you comment on it the more this gets bumped up and the shop you keep defending looks worse and worse. Just let it go.

[Drink&Drift]

Enjuku racing is 100% awesome, i would trust the guys at enjuku to take care of my kids if i died

[codyace]

Enjuku is a first class business with great guys working behind the scenes!

[BOROSUN]

thumbs down , i emailed about my order item being missing. no response, so far.

[codyace]

thumbs down , i emailed about my order item being missing. no response, so far.

did you make a second reply, or call before posting here? I find it oddthat they'd ignore...

[godrifttoday]

thumbs down , i emailed about my order item being missing. no response, so far.

oh snap! i ordered some pistons on friday through them, killer price!!!!!, i asked the guy on the phone to email me an invoice but nada, and today i called to get my tracking number 1. i either wrote it down wrong or 2. they gave me the wrong one... but after so many positive reviews im sure ill get them with no problem this week

[Prok0]

thumbs down , i emailed about my order item being missing. no response, so far.

Some of the sales reps are out of the office currently so that may have been the reason for the delay.

Give us a call today (352)241-8399, or e-mail me directly, [email protected] and include the name the order was placed under, and the Order ID if possible, and I will pull up all the information for you and get this squared away immediately!

I apologize about any delays, we have been incredibly busy over the last few weeks preparing for, and going through the Black Friday sales.

[Prok0]

oh snap! i ordered some pistons on friday through them, killer price!!!!!, i asked the guy on the phone to email me an invoice but nada, and today i called to get my tracking number 1. i either wrote it down wrong or 2. they gave me the wrong one... but after so many positive reviews im sure ill get them with no problem this week

I believe I found your order, I have re-sent the e-mail with a copy of the invoice which includes the tracking number.

If you do not see this e-mail it is a possibility the sales rep copied down your e-mail incorrectly. Send me an e-mail ([email protected]) with the name that was used for this order and I will get you tracking immediately if you did not receive an e-mail.

All piston orders from Friday have shipped so its just a matter of getting you the appropriate tracking number so you can keep an eye on the shipment.

[godrifttoday]

I believe I found your order, I have re-sent the e-mail with a copy of the invoice which includes the tracking number.

If you do not see this e-mail it is a possibility the sales rep copied down your e-mail incorrectly. Send me an e-mail ([email protected]) with the name that was used for this order and I will get you tracking immediately if you did not receive an e-mail.

All piston orders from Friday have shipped so its just a matter of getting you the appropriate tracking number so you can keep an eye on the shipment.

I received the email!! Thanks or the prompt response!

[cchondro]

There it is enjuku delivers again.
Be confident in this team of people.

[BOROSUN]

Ah didn't know sales as out.
I did email twice. More like 3 x. Hit the panic button when I got a ate up package and a order complete with a missing item. But I doesn't matter now. I just got the package today.

Thnks a lot guys.

[Darrenb]

Nothing but great customer service.