Enthalpy
05-15-2006, 10:21 PM
Hey guys.
First let me apoloigize to the community as a whole for the decline of my customer service and communication. Its been a really rough few months for me and I've tried my best to keep things going on my own but it has been just too much stress. I cant continue to run the business like this so i have been forced to make some changes.
Effective Immediately I have hired my long time electrical engineer and hardware genius Chris to help out with the day to day operations of the business. He will be handling all the sales related e-mail / shipping and hardware production. I will still handle tech related quesitons as necessary and I WILL continue to write ALL the programs.
Chris has been a 240sx enthusiast for many years now and has helped me with many of my shop proects as well as worked on several of his own projects. He shares a love for the cars just like the rest of us do and is excited to get started in helping you guys out. He is one of the brightest people i know and the ONLY person that i would trust to step in and help out.
The goal of this change is to increase customer communicaiton and feedback as well as reduce turnaround time back to the 2-3 days that I built this company around. I have learned not to make promises about these things but we will let the turnaround times speak for themselves over the next few months.
I want to thank everyone who has used my products over the years and I hope that things can noww get back moving in a more positive direction.
Thank you all,
Scott
First let me apoloigize to the community as a whole for the decline of my customer service and communication. Its been a really rough few months for me and I've tried my best to keep things going on my own but it has been just too much stress. I cant continue to run the business like this so i have been forced to make some changes.
Effective Immediately I have hired my long time electrical engineer and hardware genius Chris to help out with the day to day operations of the business. He will be handling all the sales related e-mail / shipping and hardware production. I will still handle tech related quesitons as necessary and I WILL continue to write ALL the programs.
Chris has been a 240sx enthusiast for many years now and has helped me with many of my shop proects as well as worked on several of his own projects. He shares a love for the cars just like the rest of us do and is excited to get started in helping you guys out. He is one of the brightest people i know and the ONLY person that i would trust to step in and help out.
The goal of this change is to increase customer communicaiton and feedback as well as reduce turnaround time back to the 2-3 days that I built this company around. I have learned not to make promises about these things but we will let the turnaround times speak for themselves over the next few months.
I want to thank everyone who has used my products over the years and I hope that things can noww get back moving in a more positive direction.
Thank you all,
Scott